ONE-STAR READER— back to the wireFood & Drink
7 Brew Coffee
United States
4.95★ from 63,242 ratings · version 1.1.0 · 87 of the last 482 written reviews are one or two starsVerification code not sent or delayed
33of the 87 read38%
Users cannot sign in or create accounts because verification codes never arrive, arrive too late, or don't work.
read 3 of these reviews
“Hard to Create Account — Apparently, 7Brew thinks that a single authentication method is appropriate and totally not going to back fire. They would be incorrect. After multiple attempts to make an account on this app, with only my phone number (since there isn’t a single other authentication method), I’ve resigned myself to the no-account fate. And, apparently, even if i WAS able to make an account to use this app…” — ★☆☆☆☆ · English“Can’t sign in — It won’t let me sign in, I can enter my number but it won’t send me a confirmation code. I’ve tried deleting the app and reinstalling it. I was excited when the app came out but sad it’s not working for me.” — ★☆☆☆☆ · English“Won't let me login — I added this app the day it dropped wouldn't let me login in so I said I'll try in a couple days today is Sunday the 16th and still doing the same thing. Was excited about this but may delete the app now since it doesn't work. Very disappointed” — ★☆☆☆☆ · English
Cannot pay through the app
18of the 87 read21%
Users must pay in person at the drive-thru window despite ordering ahead, defeating the purpose of mobile ordering.
read 3 of these reviews
“No payment system — There is no payment system through the app. So until you add one I won’t be around.” — ★☆☆☆☆ · English“Waste — Order in the app and still need to pay in the drive thru” — ★☆☆☆☆ · English“Needs serious improvement — It is inconvenient that you can order ahead for pick up and still wait the same amount of time as if you place the order at the stand. Also, it is another inconvenience that you cannot pay in the app and your order is ready when you get there, I don’t understand the point of having this app if you cannot have drinks ready in a timely manner and still have to wait an absurd amount of time.” — ★☆☆☆☆ · English
Order not prepared until customer arrives
12of the 87 read14%
Ordering ahead does not actually speed up service; drinks are not made until the customer arrives in person.
read 3 of these reviews
“Doesn’t change anything about order experience — It doesn’t make your order any quicker. You can “order ahead” but you’re still going to wait. 2 stars only because I guess you can see new drinks? But even that is on the website.” — ★★☆☆☆ · English“No point — No point in ordering ahead when you still have to wait in line 30 minutes to get your drink that’s now melted.” — ★☆☆☆☆ · English“Useless app — No reason to download this app unless you want it to waste storage. No reason to order ahead because you can’t even pay through the app, i showed up still had to wait through the entire line, then they scanned me in and started making my order… like what’s the point of this? unless your an introvert and scared to talk to people” — ★☆☆☆☆ · English
Staff cannot access or find orders placed in app
4of the 87 read5%
Employees cannot scan or retrieve orders from the app, requiring customers to reorder in person.
read 3 of these reviews
“Not a Fan — I like the idea of the to see the menu and figure out what I like, tried mobile ordering for the first time and it would have been faster just ordering normally. They said my order wasn’t showing up, makes not really want to try it again but good idea anyway.” — ★★☆☆☆ · English“App glitchy — The app itself is good for looking up menu items or seeing your rewards, but the staff can’t access the order once it’s place. They actually told me not to use it in the future. Idk if it’s a glitch or not, but anytime I order they can’t use it from the app. I have to reorder in person” — ★★☆☆☆ · English“Workers didn’t know what was going on — I ordered on the app and had them scan the QR code and they got all confused asking me what I ordered and asking their coworkers how the app worked. I ended up just having to tell them my order. I don’t blame the employees I blame management for not training them on how to use the app and I also blame the creators of the app for causing issues with how it works. They shouldn’t…” — ★☆☆☆☆ · English
Missing menu items and customization options
4of the 87 read5%
App lacks basic items like hot cocoa, muffins, and customizations like half-and-half drinks or extra modifiers.
read 3 of these reviews
“Love 7Brew…but…. — I love 7Brew but this app just isn’t it. It doesn’t show the calories, doesn’t allow you to pay ahead, and doesn’t show (at least so far for me) when items are out at the stand. I’m super disappointed in this first version and hope they improve it!” — ★★☆☆☆ · English“No nutrition, no payment — Not much point to this- hopefully future updates will add more. Would have been happy just to have it include nutrition so could play around with the recipes. I guess this is good for people that just don’t want to say their order out loud to the barista?” — ★★☆☆☆ · English“Not that helpful — Still have to pay at the store, isn’t made until I get there and the line is the same. Doesn’t really seem to be saving any time. Also- can’t order flavored water on the app.” — ★★☆☆☆ · English
Apple publishes the most recent written reviews, up to five hundred, and that is what was read — not a search for bad ones. Why so many of them are angry. The complaints above come from the 87 most recent negative ones. Newest review yesterday (08.09.2026), last collected today.