4.64★ from 138,665 ratings · version 26.39 · 61 of the last 69 written reviews are one or two stars
Not enough negative reviews here to group anything honestly. There are 61, and the threshold is twelve.
Apple publishes the most recent written reviews, up to five hundred, and that is what was read — not a search for bad ones. Why so many of them are angry. The complaints above come from the 61 most recent negative ones. Newest review 2 days ago (30.09.2026), last collected today.
United States
4.76★ from 702,852 ratings · version 26.39 · 52 of the last 58 written reviews are one or two stars
Refunds denied or significantly reduced
10of the 52 read·19%
Guests request refunds for cancellations, safety issues, or unmet expectations but are denied or receive only partial refunds despite valid reasons.
›read 3 of these reviews
“Worst service ever — Don’t use Airbnb. They’re a bunch of crooks. Made a reservation and after chatting with the host was uncomfortable staying there and since I canceled it myself they refused to give me my money back. I didn’t even get to the property to check in. I would leave negative stars if it was an option” — ★☆☆☆☆“Scam — Booked a place in Toronto, then realized the next day I booked it in the wrong part of town. Most listings have insanely short cancellation windows now - requiring cancellation by a specific time within a 24 hour window, not just by the next day. I barely missed this window, and asked the host if I could get a refund. He told me to cancel the booking and he would work to get me a full refund. I canceled the…” — ★☆☆☆☆“The host was a fraud — The cancellation policy was not transparent. I had to cancel a reservation due to medical reasons many days before the reservation date (and just after a few days from the date that reservation was made). The host did not pay back half of my money which was a lot. The Airbnb support did not help with that.” — ★☆☆☆☆
Customer service unresponsive or unhelpful
9of the 52 read·17%
Support ignores complaints, relies on AI chatbots that can't help, responds slowly, or refuses to take action on legitimate issues.
›read 3 of these reviews
“Support does NOT support guests — I had a host blatantly lie to me about their listing and what they were able to offer. Airbnb support did absolutely nothing in response and failed to provide a refund for a falsely advertised listing. The worst customer service experience by far, I will never book with them again. Boon with vrbo, a hotel, ANYONE but Airbnb.” — ★☆☆☆☆“Sexual molested by guest I told Airbnb and they ignored me and suspended my account. — My account has been suspended for a week without a reason why or explain and that violates a code, you know which one. Also the review was never was taken down even if the if you guys said 24 hours we will have a response back it has been 3 weeks. I have shown the judge all paperwork, pictures, screenshots by the guest and you.…” — ★☆☆☆☆“Zac from customer service — Zac from customer service was the most useless human being I have ever, across. It was like talking to a literal box of rocks. This guy could not get on the same page as me to save his life. I will never use AirBNB again. They have no support for their guests whatsoever, even though they charged unbelievable fees. If you work for AirBNB understand how useless zac was./is” — ★☆☆☆☆
Hosts cancel reservations last-minute
6of the 52 read·12%
Hosts cancel bookings hours or days before arrival, citing fake emergencies like gas leaks or water damage, or fail to communicate unavailability.
›read 3 of these reviews
“Scams — Second time to be cancelled hours before the trip. Scammers will post photos that don’t match the address. They cancel after they take the money. Leave you with no where to ho but a dumpster for the same amount. The same excuse. Gas leak. Water flood. Or aircon not working. Claim its for safety. And then you get a trashy place as a replacement. Will not rent from them again” — ★☆☆☆☆“Good unless anything goes wrong — If you get lucky, it’s fine. We finally got unlucky: Host tells us the places isn’t available days before we arrive, but doesn’t cancel it, support is all AI until we threaten a charge back. Then they “investigate” but very slowly. All this while trying to figure out where we are trying to find a place to stay at the last minute. (For which of course they also provide no help).” — ★☆☆☆☆“Extremely disappointing experience and very poor handling by Airbnb — On the night of August 1st, I arrived at my booked Airbnb only to discover that the accommodation did not actually exist anymore. I was informed that the property had been unavailable for several months, and that the host had apparently already taken the necessary steps regarding the situation. However, Airbnb had failed to properly deactivate the…” — ★☆☆☆☆
Unsafe conditions at property
5of the 52 read·10%
Guests experience serious safety issues including bed bugs, security vulnerabilities, injuries, and sexual assault with no adequate Airbnb response.
›read 3 of these reviews
“Sexual molested by guest I told Airbnb and they ignored me and suspended my account. — My account has been suspended for a week without a reason why or explain and that violates a code, you know which one. Also the review was never was taken down even if the if you guys said 24 hours we will have a response back it has been 3 weeks. I have shown the judge all paperwork, pictures, screenshots by the guest and you.…” — ★☆☆☆☆“Bed bud infestation — I got a bed bug bite and have shown evidence and airbnb refused to refund me! Trash app and trash customer service !” — ★☆☆☆☆“Deleting my account after 8 years — Airbnb’s platform fails to protect guest safety when hosts breach basic security. I stayed at a listing where the host used a single master keycode across multiple separate units, allowing easy access to wrong/occupied apartments. When I left due to safety concerns and received a very small refund from support, the host posted a retaliatory review full of false claims. Airbnb…” — ★☆☆☆☆
Listings don't match photos or description
4of the 52 read·8%
Accommodations are dirty, smaller, missing amenities, or otherwise don't match what was advertised in the listing.
›read 3 of these reviews
“Support does NOT support guests — I had a host blatantly lie to me about their listing and what they were able to offer. Airbnb support did absolutely nothing in response and failed to provide a refund for a falsely advertised listing. The worst customer service experience by far, I will never book with them again. Boon with vrbo, a hotel, ANYONE but Airbnb.” — ★☆☆☆☆“Monopoly is their Business — If you rent an airbnb unit and it comes dirty or it is provided to you in a way that is not matching how it is listed, you literally can’t do anything once you pay. They would only let the host decide if they gonna give any refund. In my case, I was renting a place which is smaller than posted, provided all dirty untensils and spoiled milk, expired products, we reached out to airbnb with…” — ★☆☆☆☆“Great Except for False Rate Bait and Switch — This app very blatantly falsely advertises one rate for a listing and then as soon as you click reserve the rate is different (and that’s not even counting the added tax. If technical support wants to contact me and claim this is some kind of bug I can provide screenshots and listing detail. But it smacks me as intentional and it makes comparison with other booking sites…” — ★☆☆☆☆
Hidden or unexpected fees charged
4of the 52 read·8%
Guests are charged surprise fees not disclosed in listings, or discover additional costs only after booking or during checkout.
›read 3 of these reviews
“Unauthorized card debit — They have unauthorized access to you bank account through your card, I was debited without being consented or sent a code for verification and for a refund, even if you request for it immediately they only give you 50% back” — ★★☆☆☆“Zero help. Change terms after booking — Airbnb is a dumpster fire. They don’t help customers at all. I booked a property with a non-refundable reservation. However, two days later, the host messaged me and said I needed to pay an additional $185 cleaning fee, even though this fee was nowhere disclosed on Airbnb — not in the listing, the description, or anywhere else during the booking process. The host simply decided…” — ★☆☆☆☆“Overcharge - Zero Support — AirBnB charges outrageous fees, provides zero actual support, and makes life really difficult. Any time a guest has a problem, AirBnB is quick to screw the host - even super hosts. And any time we try to refund a guest, AirBnB keeps the fees and doesn’t reimburse the guest. Maddening.” — ★☆☆☆☆
Account suspended or banned without explanation
3of the 52 read·6%
Users report accounts being locked, suspended, or banned without clear reasons or proper communication from Airbnb.
›read 3 of these reviews
“Sexual molested by guest I told Airbnb and they ignored me and suspended my account. — My account has been suspended for a week without a reason why or explain and that violates a code, you know which one. Also the review was never was taken down even if the if you guys said 24 hours we will have a response back it has been 3 weeks. I have shown the judge all paperwork, pictures, screenshots by the guest and you.…” — ★☆☆☆☆“Account got banned — Customer service is horrible, there rarely anyone to contact. My account has recently been removed without proper detail on informing what was the reason. I rarely travel or book Airbnbs. Most of the reviews from my past hosts have been good and I have spoken to them and they have informed me everything is well so I don’t know the reason why Airbnb decided to suspend/remove my account.” — ★☆☆☆☆“Superhost inexplicably locked out of my account — I, an Airbnb superhost, was just logged out of my account for 72+ hours. While guests were staying at my rentals. Giving us no ability to communicate with each other whatsoever, including safety issues. Airbnb’s explanation in the end after days of endless calling, messaging, emails? They detected suspicious activity. No further information. Awesome! So glad our…” — ★☆☆☆☆
Price changes at checkout or display
3of the 52 read·6%
Listings show one price initially but change to a higher price at booking or checkout, or prices fluctuate unpredictably.
›read 3 of these reviews
“Ridiculous fluctuations in pricing! Completely unfair! — Ridiculous fluctuations in pricing! Completely unfair!” — ★☆☆☆☆“App Charges without verification — The app will charge you non-refundable stays if you swipe the wrong direction.” — ★☆☆☆☆“Great Except for False Rate Bait and Switch — This app very blatantly falsely advertises one rate for a listing and then as soon as you click reserve the rate is different (and that’s not even counting the added tax. If technical support wants to contact me and claim this is some kind of bug I can provide screenshots and listing detail. But it smacks me as intentional and it makes comparison with other booking sites…” — ★☆☆☆☆
Apple publishes the most recent written reviews, up to five hundred, and that is what was read — not a search for bad ones. Why so many of them are angry. The complaints above come from the 52 most recent negative ones. Newest review 24 days ago (07.09.2026), last collected 23 days ago.
Britain
4.74★ from 123,964 ratings · version 26.40 · 36 of the last 50 written reviews are one or two stars
Not enough negative reviews here to group anything honestly. There are 36, and the threshold is twelve.
Apple publishes the most recent written reviews, up to five hundred, and that is what was read — not a search for bad ones. Why so many of them are angry. The complaints above come from the 36 most recent negative ones. Newest review 27 days ago (05.09.2026), last collected 23 days ago.
Germany
4.65★ from 65,610 ratings · version 26.40
We have not read this app's reviews yet. Apple rations that feed to about one page per address every ten minutes and refuses datacentre addresses, so the reading is done by hand — the rating above is live, the complaints are not there yet.
Apple publishes the most recent written reviews, up to five hundred, and that is what was read — not a search for bad ones. Why so many of them are angry. The complaints above come from the 0 most recent negative ones. Newest review never, last collected never.