4.80★ from 1,618,448 ratings · version 8.18.0 · 26 of the last 50 written reviews are one or two stars
App is glitchy and unreliable overall
4of the 26 read·15%
Users describe the app as clunky, glitchy, and worse than before, with poor performance and degraded functionality over time.
›read 3 of these reviews
“Frustrated — ATMOS IS A PAIN IN THE BUTT” — ★★☆☆☆“Poor operation — I think u need to upgrade lots of retry” — ★★☆☆☆“Clunky App — Please think of the frequent traveler that needs speed.” — ★☆☆☆☆
Check-in process broken or confusing
4of the 26 read·15%
Check-in fails, shows incorrect timing messages, prevents seat selection, or requires going to airport counter instead of completing online.
›read 3 of these reviews
“Can’t pick seat when checking in — This is a bad customer experience” — ★☆☆☆☆“What is going on with Alaska airlines? — I wasn’t able to check in online. No phone rep only a chat. Ok. The rep says issue with my credit card, I asked what is the issue. I paid first class ticket 3 months ago, you took the money, and I’m trying to check in. I can’t tell you and you have to go in person at airport counter. Wheh k arrived the clerk said I have to call as she couldn’t do it in her iPad. Comes back and…” — ★☆☆☆☆“Check in was not efficient — It kept saying, I’m early for check in, then it kept check-in screen until I gave up and left the screen only to find out that I’m checked in whole time. Not very user friendly.” — ★★☆☆☆
App constantly logs users out
3of the 26 read·12%
Users report being frequently logged out and required to sign in repeatedly, even when choosing to remember their device.
›read 3 of these reviews
“App reliability — The app continues to log off from my personal phone. Annoying .” — ★★☆☆☆“Glitchy app — The app keeps kicking me out I need to resign in all the time” — ★☆☆☆☆“Super clunky — This app used to be pretty smooth to use, but now it asks me to sign in through the web every time I open it. Selecting to remember this device does nothing. Also doesn’t really work for booking flights anymore either, directs you to the website. Mostly just useful to access tickets after they have been purchased.” — ★★☆☆☆
Flight information not delivered to users
3of the 26 read·12%
Users don't receive gate, terminal, delay notifications, or check-in reminders via text or email, or find information missing from app.
›read 3 of these reviews
“Check-in Reminder — I received no reminder by text or email.” — ★☆☆☆☆“unreliable — i never received my gate or terminal number in the app. made it extremely difficult to get to my flight.” — ★☆☆☆☆“Horrible for travelers — Updates happen after your trip! Have to call to find out what is happening with your reservation, which may have changed days and dumped your seat!” — ★☆☆☆☆
Booking process extremely slow or non-functional
3of the 26 read·12%
Booking takes excessive time, app doesn't work for booking anymore, or redirects users to website instead of completing in app.
›read 3 of these reviews
“Horrible App - 1 hour to try to book — Took over an hour to try and book on App.” — ★☆☆☆☆“Use to be good — The Alaska Air app use to be easy to use. Now it is a nightmare. It constantly makes me log in with a password and to add purchased flights I have to manually bring them up by typing in a confirmation code that I have to find in an email. Use to be, I signed in, the app looked up all my flights, I chose one, checked in and off I went. Now… nightmare. Definitely the worst Airline app we use.” — ★☆☆☆☆“Hard to impossible to find companion certificate on app — Wanted to book a flight using my companion certificate, had to go to a computer and use the website. Pretty sad app.” — ★☆☆☆☆
Apple publishes the most recent written reviews, up to five hundred, and that is what was read — not a search for bad ones. Why so many of them are angry. The complaints above come from the 26 most recent negative ones. Newest review 3 days ago (05.09.2026), last collected 2 days ago.