Amazon Alexa

United States

4.54★ from 5,874,546 ratings · version 2.2.761172.0 · 65 of the last 92 written reviews are one or two stars

Devices fail to connect to WiFi

4of the 65 read6%

Echo devices and Alexa stop connecting to WiFi, requiring difficult troubleshooting and reconnection.

read 3 of these reviews

“Stopped — Both of my echo dots stopped connecting to my WiFi” — ★☆☆☆☆ · English“Set Up — It used to be easy to set up. Now, it takes a village.” — ★☆☆☆☆ · English“Maddening — Extremely difficult to navigate. Not at all intuitive. I had to replace my WiFi router and getting my devices reconnected to WiFi was a major ordeal” — ★☆☆☆☆ · English

App slow, glitchy, and crashes frequently

4of the 65 read6%

The app runs slowly, glitches constantly, freezes, and becomes increasingly unusable after updates.

read 3 of these reviews

“SOFTWARE UPDATE — Haven’t been able to find the software update to install ALL my devices are experiencing glitching issues on a regular basis” — ★★☆☆☆ · English“Not good at all — Will this app ever be good? It’s so awful and it keeps getting worse. It’s so slow for any task. I can’t stand using it because it always disappoints. I love the devices but the app becomes more and more unusable…” — ★☆☆☆☆ · English“Worst app i've ever used — literally the worst designed and most buggy app I've have ever had the displeasure of having to use. Horrible horrible horrible. But it doesn't matter because you guys will hide this review and never actually fix the app.” — ★☆☆☆☆ · English

App interface confusing and poorly designed

4of the 65 read6%

The app is difficult to navigate, unintuitive, cluttered, and hard to find needed features.

read 3 of these reviews

“Such a poorly designed and confusing app — See title. I try to avoid at all costs it’s a mess and the ai is no help to navigate” — ★☆☆☆☆ · English“Once again Amazon leading in poorest UX — I don’t understand how a UX can be this abjectly poor. Makes me reconsider putting our enterprise systems on AWS.” — ★☆☆☆☆ · English“Suckage — Not user friendly anymore way more difficult to set up now then it used to be when the dot first came out” — ★★☆☆☆ · English

Music stops playing or won't play correct playlist

3of the 65 read5%

Music cuts out unexpectedly, playlists don't play, and the app fails to recognize saved playlists.

read 3 of these reviews

“Amazon Alexa — I have had more trouble getting Amazon Music to work. It is not consistent. It has trouble playing music, it doesn’t recognize my playlist some days. It’s terrible” — ★☆☆☆☆ · English“Not good at all — The app cuts out all the time have the music on for the dog all day, and that cuts off and doesn’t still playing” — ★☆☆☆☆ · English“Downhill fast — Alexa won’t play correct playlist about 75% of the time now and the new Amazon thermostat I bought a couple of months ago won’t read the temperature sensors any longer.” — ★☆☆☆☆ · English

Devices stop working after software update

3of the 65 read5%

After recent updates, devices fail to function properly or stop working entirely.

read 3 of these reviews

“New update — Now my Alexa and echo dot won’t work” — ★☆☆☆☆ · English“Alexa's useless now — Amazon updated every alexa to use generative AI and now the thing won't answer easy prompts that it used to be able to. I don't want my product ruined on a whim because the company decides they need to force feed their useless AI programming that doesn't work.” — ★☆☆☆☆ · English“Junk — When you enable devices, the Alexa forgets how to do them have to delete and reset constantly” — ★☆☆☆☆ · English

Apple publishes the most recent written reviews, up to five hundred, and that is what was read — not a search for bad ones. Why so many of them are angry. The complaints above come from the 65 most recent negative ones. Newest review 2 days ago (06.09.2026), last collected yesterday.

Germany

4.36★ from 498,873 ratings · version 2.2.761172.0 · 37 of the last 50 written reviews are one or two stars

Not enough negative reviews here to group anything honestly. There are 37, and the threshold is twelve.

Apple publishes the most recent written reviews, up to five hundred, and that is what was read — not a search for bad ones. Why so many of them are angry. The complaints above come from the 37 most recent negative ones. Newest review 4 days ago (05.09.2026), last collected 2 days ago.

France

4.46★ from 161,723 ratings · version 2.2.761172.0 · 35 of the last 50 written reviews are one or two stars

Not enough negative reviews here to group anything honestly. There are 35, and the threshold is twelve.

Apple publishes the most recent written reviews, up to five hundred, and that is what was read — not a search for bad ones. Why so many of them are angry. The complaints above come from the 35 most recent negative ones. Newest review yesterday (07.09.2026), last collected today.

Britain

4.43★ from 1,172,212 ratings · version 2.2.761172.0

We have not read this app's reviews yet. Apple rations that feed to about one page per address every ten minutes and refuses datacentre addresses, so the reading is done by hand — the rating above is live, the complaints are not there yet.

Apple publishes the most recent written reviews, up to five hundred, and that is what was read — not a search for bad ones. Why so many of them are angry. The complaints above come from the 0 most recent negative ones. Newest review never, last collected never.

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