4.63★ from 472,252 ratings · version 26.31.0 · 27 of the last 50 written reviews are one or two stars
Not enough negative reviews here to group anything honestly. There are 27, and the threshold is twelve.
Apple publishes the most recent written reviews, up to five hundred, and that is what was read — not a search for bad ones. Why so many of them are angry. The complaints above come from the 27 most recent negative ones. Newest review 3 days ago (05.09.2026), last collected 2 days ago.
Germany
4.49★ from 469,013 ratings · version 26.31.0 · 26 of the last 50 written reviews are one or two stars
Not enough negative reviews here to group anything honestly. There are 26, and the threshold is twelve.
Apple publishes the most recent written reviews, up to five hundred, and that is what was read — not a search for bad ones. Why so many of them are angry. The complaints above come from the 26 most recent negative ones. Newest review 3 days ago (05.09.2026), last collected 2 days ago.
United States
4.72★ from 3,339,197 ratings · version 26.31.0 · 19 of the last 50 written reviews are one or two stars
App crashes, freezes, or stops working entirely
5of the 19 read·26%
Users report the app constantly crashes, freezes during loading, gets stuck updating libraries, or stops working completely without explanation.
›read 3 of these reviews
“Buggy — Have had this app for years. A long existing bug was fixed in 2025 and I was happy. Now in summer 2026, the iPad app takes 30 seconds plus to load the library. Deleted and reinstalled but it just get stuck updating my music library.” — ★★☆☆☆“CRASH!!! — Constantly crashes. None of the “fixes” have worked. Thought I’d give it a chance but back to Apple Music.” — ★☆☆☆☆“What happened — I’ve had the app for years. In the last two months it has NOT WORKED more than it has worked” — ★★☆☆☆
Playback stops with errors or repeats same songs
3of the 19 read·16%
The app plays the same songs repeatedly, gets stuck on one track, or shows playback errors that prevent normal listening.
›read 3 of these reviews
“Thousands of songs in my playlist — I have thousands of songs in my playlist but the same 20 songs play over and over no matter what I do. This app suck and so does the algorithm. Moving my playlist to apple music” — ★☆☆☆☆“Absolute trash — I switched from Spotify to Amazon because of the price difference but wow, I see now why it's cheaper. It literally never works. It may play one song then stops and says "playback error" over and over and over. Does not work well with Apple CarPlay at all. Playlists are weird and automatically play the first song versus letting you choose... just all around everything about it sucks” — ★☆☆☆☆“Stuck on same song — Plays the same music and gets stuck repeating the same song” — ★☆☆☆☆
No way to search or organize playlists
3of the 19 read·16%
Users cannot alphabetize, search, or navigate through playlists with many songs, forcing tedious scrolling to find tracks.
›read 3 of these reviews
“Playlists! — So apparently there is no way to alphabetize or search in your playlists. I have a playlist with hundreds of songs but if I want to find one song in particular in my playlist it takes days scrolling through all the songs. Considering finding another music service cause this is annoying” — ★★☆☆☆“Buggy — I like the app, I have two problems. 1. My commute to work involves 30 minutes without cell signal. Even though I download the Podcast or music I want to listen to before I leave home, the app has a hard time accessing the downloads and keeps thinking (like it wants a cell or WiFi signal to proceed), Second is that I like the podcast access without ads in many cases. But on a regular basis, the app stops…” — ★★☆☆☆“Absolute trash — I switched from Spotify to Amazon because of the price difference but wow, I see now why it's cheaper. It literally never works. It may play one song then stops and says "playback error" over and over and over. Does not work well with Apple CarPlay at all. Playlists are weird and automatically play the first song versus letting you choose... just all around everything about it sucks” — ★☆☆☆☆
Unwanted ads and paywall restrictions added
3of the 19 read·16%
Amazon added ads to previously ad-free plans and locked features behind paywalls, requiring additional monthly fees.
›read 3 of these reviews
“Bad call - unlimited shift — Long-term loyal Amazon customer here. I was already paying for the family plan and now they have added ads and restricted capabilities even for that fee based offering and wanting an additional $13 a month for a total of over $25 a month. That’s a dealbreaker for me. I will be looking for a different online app as well as switching from Amazon Prime to Walmart+. Learn to compete in ways…” — ★☆☆☆☆“What happened to add free — Got on today, updated and went though 5 ads… hate this so much! Never had ads for years, the app is now deleted!” — ★☆☆☆☆“Leaving for Spotify because of Amazon Music Unlimitd — This corporation is genuinely crazy to lock what used to be its normal functionality behind a paywall. Spotify basically has a monopoly for good reason, its functionality is better than all its competitors, but I loved Amazon music and it was cheaper. I’ve been using Amazon music for basically a decade and I will be switching to spotify because they now cost the…” — ★☆☆☆☆
Apple publishes the most recent written reviews, up to five hundred, and that is what was read — not a search for bad ones. Why so many of them are angry. The complaints above come from the 19 most recent negative ones. Newest review 4 days ago (05.09.2026), last collected 2 days ago.
France
4.57★ from 147,309 ratings · version 26.31.0 · 16 of the last 50 written reviews are one or two stars
Not enough negative reviews here to group anything honestly. There are 16, and the threshold is twelve.
Apple publishes the most recent written reviews, up to five hundred, and that is what was read — not a search for bad ones. Why so many of them are angry. The complaints above come from the 16 most recent negative ones. Newest review 4 days ago (04.09.2026), last collected today.