4.83★ from 8,438,511 ratings · version 27.13.0 · 103 of the last 135 written reviews are one or two stars
Prime deliveries arriving late or not on time
8of the 103 read·8%
Reviewers report orders advertised as next-day or two-day delivery consistently arriving days or weeks late despite paying for Prime.
›read 3 of these reviews
“Delivery policy — They tell you that the item will arrive in one day but you will get it 2 weeks later. You can ask for refund but they will ask you to drive for an hour, and then wait in line for ten minutes to return it. Also the refund take days” — ★★☆☆☆ · English“False advertisement — Purchase because I needed some materials and was advertised I get it next day as soon as I ordered it it said I’d be there in four days as the four days went on comes today. It’s saying it’s gonna be delayed another six days. I want my money back I want my time back and I want you to hurry up.” — ★☆☆☆☆ · English“Don’t get prime — Literally gets here half the time when it says it’s supposed to every other time. It’s a day if not multiple days late. I really do wish I was lying cause that would mean that I got my items whenever I was told I would. Like you don’t have to put on there prime delivery on every other item like if it’s not gonna be there on time just be honest with you so then you can adjust your expectations or get…” — ★☆☆☆☆ · English
Difficult or impossible to reach human customer service
7of the 103 read·7%
Reviewers struggle to contact live representatives and encounter only automated systems, making issue resolution nearly impossible.
›read 3 of these reviews
“CANCELLED MY PRIME — Truly the worst app ever. Can’t talk to a live associate for help. We finally cancelled our Amazon prime happily.” — ★☆☆☆☆ · English“Poor customer service — There is not an option that is easily found for customer service. It is also so difficult to navigate. Too many buttons that are unnecessary” — ★☆☆☆☆ · English“Bait and switch — What has been happening recently is that I will order something and all of a sudden it randomly gets canceled no explanation and in one case no refund unable to contact them to actually complain about the situation because you have to deal with automated hell or rather AI slop hell. And it seems that these ratings are the only things that they care about if they even care about that.” — ★☆☆☆☆ · English
App difficult to navigate or broken after updates
6of the 103 read·6%
Reviewers find the app hard to use, with unnecessary buttons, hidden features, and confusing redesigns that make shopping frustrating.
›read 3 of these reviews
“Terrible update — I cant view anything normally” — ★☆☆☆☆ · English“Even more poorly designed now — In Aug of 2026 some genuis at Amazon decided to un-alphabetize customers’ Lists. I have no doubt it’s a well researched plan to get us to put things we’d like directly into our Carts rather than sort thru various Lists for possible purchase later. That way we might buy more accidentally. Bezos may be a charlatan not he’s no fool business wise, wringing every last dollar out of us is…” — ★☆☆☆☆ · English“Poor customer service — There is not an option that is easily found for customer service. It is also so difficult to navigate. Too many buttons that are unnecessary” — ★☆☆☆☆ · English
Forced AI search replacing traditional product search
5of the 103 read·5%
Reviewers complain that new AI-powered Alexa search is forced upon them and want the option to disable it or use traditional keyword search.
›read 3 of these reviews
“Force use Ai search — Nobody like when using Ai or nobody need when look for product on default that when shopping unless say so.” — ★☆☆☆☆ · English“Garbage app — the alexa for shopping won’t stop popping up when trying to search” — ★☆☆☆☆ · English“Remove AI — Let me disable Alexa for shopping. It just waste time and makes me want to cancel prime every time I see it. Slows down looking for what I need to buy.” — ★☆☆☆☆ · English
Apple publishes the most recent written reviews, up to five hundred, and that is what was read — not a search for bad ones. Why so many of them are angry. The complaints above come from the 103 most recent negative ones. Newest review yesterday (07.09.2026), last collected today.