4.85★ from 1,794,329 ratings · version 6.20.0 · 20 of the last 58 written reviews are one or two stars
Next day delivery not arriving on time
4of the 20 read·20%
Customers paid for next day delivery but items arrived late, were delayed by a day, or weren't delivered at all despite payment.
›read 3 of these reviews
“Terrible — Nothing comes even when you pay for next day delivery” — ★☆☆☆☆ · English“Shocked — I love asos but I am so disappointed with the courier service they use. I paid for next day delivery which should have been Friday. Paying for this service means next day. I had an appointment on Saturday and they left a card advising they have taken the item back. They could have given it to a neighbour or left it in a secret location. Other services do!!! Well I have an event and no dress. This has ruined…” — ★☆☆☆☆ · English“Next day delivery — Their Next Day Delivery is an absolute waste of money, i’ve paid for it and they can’t even deliver it the next day when I need something” — ★☆☆☆☆ · English
Refunds delayed or not processed
4of the 20 read·20%
Customers experienced long delays getting refunds, refunds never arrived, or had to jump through hoops before receiving money back.
›read 3 of these reviews
“Asos doesn’t take responsibility — Received wrong item. I had to refund it before being able to receive a correct one. Asos doesn’t offer any gesture of good will, nothing. Poor service for such a big company.” — ★☆☆☆☆ · English“Customer support doesn’t own up to mistakes — Waiting on a refund for over 25 days due to a operations error but asos just expect me to wait and incur credit card charged because their customer success team can’t process an immediate refund after they have made a mistake.” — ★☆☆☆☆ · English“No refund — Didn’t get a refund after returning multiple items of clothing😡don’t use this site. Customer care didn’t solve issue after many times chatting with them. Total waste of time.” — ★☆☆☆☆ · English
Unexpected charges for returns and handling
3of the 20 read·15%
Customers unhappy about new return fees, handling fees added to delivery, and charges that didn't exist before, particularly for premier members.
›read 3 of these reviews
“Not user centric anymore — Been a while since I got back to using asos and to my surprise asos is now charging a delivery handling fee in addition to a delivery fee. Returns would not be as straight forward as before either, we could be incurred a return cost under certain circumstances. As a customer you lose the flexibility and the try before you can buy ethos that im sure a lot of people use to like.” — ★☆☆☆☆ · English“Stopped using asos — It was great until they started charging for refunds. If you don’t buy much, and you return something - it’s £4 now - even if you’re a premier member. I won’t be renewing my membership. Very annoying as the ASOS USP was the fact you could order to your door, keep what fits and send back what doesn’t - they’ve ruined it.” — ★☆☆☆☆ · English“Cheated — Paid for premier membership £10 to get next day delivery but ended having to pay for it anyway. Would like a refund of £10 please.” — ★★☆☆☆ · English
Customer service unhelpful or non-responsive
3of the 20 read·15%
Support sends only automated messages and emojis, doesn't actually solve problems, and doesn't take responsibility for company errors.
›read 3 of these reviews
“Useless customer service — They just send automated messages and emojis but do nothing to help” — ★☆☆☆☆ · English“Customer support doesn’t own up to mistakes — Waiting on a refund for over 25 days due to a operations error but asos just expect me to wait and incur credit card charged because their customer success team can’t process an immediate refund after they have made a mistake.” — ★☆☆☆☆ · English“Online reviews tell the full story — Reasonable experience until you hit a problem, then zero support and braking the UK trading laws. Check trust pilot before you use.” — ★☆☆☆☆ · English
Apple publishes the most recent written reviews, up to five hundred, and that is what was read — not a search for bad ones. Why so many of them are angry. The complaints above come from the 20 most recent negative ones. Newest review yesterday (08.09.2026), last collected today.
France
4.77★ from 636,499 ratings · version 6.20.0 · 16 of the last 50 written reviews are one or two stars
Not enough negative reviews here to group anything honestly. There are 16, and the threshold is twelve.
Apple publishes the most recent written reviews, up to five hundred, and that is what was read — not a search for bad ones. Why so many of them are angry. The complaints above come from the 16 most recent negative ones. Newest review 5 days ago (04.09.2026), last collected 2 days ago.
Germany
4.78★ from 517,690 ratings · version 6.20.0 · 14 of the last 50 written reviews are one or two stars
Not enough negative reviews here to group anything honestly. There are 14, and the threshold is twelve.
Apple publishes the most recent written reviews, up to five hundred, and that is what was read — not a search for bad ones. Why so many of them are angry. The complaints above come from the 14 most recent negative ones. Newest review 3 days ago (05.09.2026), last collected 2 days ago.