4.63★ from 519,244 ratings · version 6.30 · 53 of the last 56 written reviews are one or two stars
Ticket transfer not working or delayed
5of the 53 read·9%
Ticket transfers fail to process, get stuck pending, or never arrive even after multiple attempts and customer support contact.
›read 3 of these reviews
“Poor ticket transfer — My tickets were supposed to transfer from SeatGeek to AXS and only one ticket transferred and ruined my experience!” — ★☆☆☆☆ · English“App either doesn’t load fast enough or the transfer tickets and FAQ doesn’t work/help — Tried to transfer tickets multiple times and the app doesn’t allow me todo it. Read every thing in the FAQ, didn’t help. Tried to ask a question, AI didn’t help either.” — ★☆☆☆☆ · English“Transfer fails — After purchasing my tickets, I keep getting these emails to transfer them out? I transferred them out to my daughter and she never received them? I called customer support and the call keeps failing and everything suggested does not work? Still no transfer.? no tickets available? No answers.?” — ★☆☆☆☆ · English
Payment method rejected or not processing
5of the 53 read·9%
Credit card and payment methods are declined or rejected as invalid even when correct, preventing ticket purchases.
›read 3 of these reviews
“App doesn't work — The credit card processing isn't working today. Hasn't worked for three of my friends. Maybe Apple Pay works in the app.??? also it chose tickets available well after they're already sold out. Just a garbage app from people that don't know what they're doing.” — ★☆☆☆☆ · English“Cant update my card for payment plan — Axs SUCKS compared to Tixr” — ★☆☆☆☆ · English“Usual bad ticket app — Tells me my payment method is invalid but truth is they sold tickets while I was checking out. Have to verify and click 50 times.” — ★☆☆☆☆ · English
Falsely flagged as bot, account locked
4of the 53 read·8%
App blocks users as suspected bots for normal activity like checking multiple events or refreshing, locking them out from purchasing.
›read 3 of these reviews
“Great when it works… — I still get a “something’s wrong message” after updating the app. Considering the web searches think everyone is a bot and you HAVE to use the app, it’s basically unacceptable. Friends are having the same problem. This app is buggy at best.” — ★★☆☆☆ · English“Always flagged as a bot — Doesn’t matter if I use the app or the website, AXS always flags me as a bot for some reason. Their customer service doesn’t help either.” — ★☆☆☆☆ · English“Keeps locking me out — It thinks I’m a bot or something and keeps locking me out.” — ★☆☆☆☆ · English
App crashes, timeouts, and loading errors
4of the 53 read·8%
App displays persistent error messages, times out during checkout, crashes, or fails to load data even after updates.
›read 3 of these reviews
“Terrible App — Something went wrong We’re having trouble loading your data. Please check your connection and try again. I’ve dealt with this damn message for literal years on this terrible app, I literally can’t buy tickets because this message pops up when using search..” — ★☆☆☆☆ · English“Always times out — Axs on multiple okatf ok rms keys me pick tickets, then let's it time out and starts me all over. Iiterally can't get tickets if it's axs” — ★☆☆☆☆ · English“Horrible — Kicked me out and wouldn’t let me back into the site for the last hour before concert started and therefore was unable to purchase any tickets. Horrible site” — ★☆☆☆☆ · English
Resale marketplace allows scammers to defraud buyers
4of the 53 read·8%
Scammers sell fake or invalid tickets on the resale platform, transfer tickets back after payment, or misrepresent pricing with no recourse.
›read 3 of these reviews
“Selling fraudulent ticket guard tickets — AXS sold me a fraudulent ticket guard ticket on the app and they refused to refund it, even after I forwarded them an email from the venue confirming the ticket wasn’t valid. Support is scamming people.” — ★☆☆☆☆ · English“Scammers — The app fully allows scammers to work under the guise of reselling tickets. I got scammed out over $100 for a concert I had been looking forward to for months. They transfer the ticket to your account, take your money and then transfer it back without any warning. The app needs to face a lawsuit honestly, for allowing this to happen on their platform.” — ★☆☆☆☆ · English“Scammers — So messed up they do surge pricing for concert tickets” — ★☆☆☆☆ · English
No way to contact support or get help
4of the 53 read·8%
Customer service is unreachable, unhelpful, unresponsive, or customer support calls fail to connect.
›read 3 of these reviews
“Missing tickets — I purchased tickets and they are not on the app. No way to contact the seller or turn them in for scamming users” — ★☆☆☆☆ · English“Don’t buy from here — I bought tickets from here and our plans changed and this app would not let me resell or transfer them. We lost our money and I am so disappointed! Customer Service was not helpful the three separate times that I tried to reach out to them to see about resolving the issue.” — ★☆☆☆☆ · English“Unhappy — Still waiting for the transfer of funds from a ticket sale 10 weeks ago. It’s also impossible to get customer service. If I could rate AXS a ZERO, I most certainly would” — ★☆☆☆☆ · English
Purchased tickets missing or not accessible
3of the 53 read·6%
Tickets don't appear in app after purchase, can't be downloaded to wallet, or can't be accepted from acceptance emails.
›read 3 of these reviews
“Time for tickets — Ordered ticket for a football game got here early and still not tickets having to wait without anyone to talk to” — ★☆☆☆☆ · English“Hard to access — Not sure why I’ve been having trouble all week access the ability to purchase tix. Now that I finally purchased tix, I can’t access them on this app” — ★☆☆☆☆ · English“Can’t accept tickets from email — I bought vip tix from axs market place. Got an email for me to accept tix. And cannot get tickets to download or put into apple wallet. None of the buttons from link work. I do not need this aggravation. I just want to go to a concert.” — ★☆☆☆☆ · English
Apple publishes the most recent written reviews, up to five hundred, and that is what was read — not a search for bad ones. Why so many of them are angry. The complaints above come from the 53 most recent negative ones. Newest review yesterday (08.09.2026), last collected today.
Britain
4.58★ from 61,022 ratings · version 6.30
We have not read this app's reviews yet. Apple rations that feed to about one page per address every ten minutes and refuses datacentre addresses, so the reading is done by hand — the rating above is live, the complaints are not there yet.
Apple publishes the most recent written reviews, up to five hundred, and that is what was read — not a search for bad ones. Why so many of them are angry. The complaints above come from the 0 most recent negative ones. Newest review never, last collected never.
France
4.42★ from 1,300 ratings · version 6.30
We have not read this app's reviews yet. Apple rations that feed to about one page per address every ten minutes and refuses datacentre addresses, so the reading is done by hand — the rating above is live, the complaints are not there yet.
Apple publishes the most recent written reviews, up to five hundred, and that is what was read — not a search for bad ones. Why so many of them are angry. The complaints above come from the 0 most recent negative ones. Newest review never, last collected never.