Bath & Body Works | B&BW
United States
4.86★ from 1,941,439 ratings · version 13.1.0 · 44 of the last 51 written reviews are one or two starsCannot log in to app after update
20of the 44 read45%
Users cannot log in to the app after recent updates, even after password resets and reinstalls, though website login works fine.
read 3 of these reviews
“Login issues — I have not been able to login the app ever since there was an update a few weeks ago. I have deleted the app and reinstalled it a couple of times with no luck. I have to use safari to login with the exact same sign on. Definitely a pain to do!!” — ★☆☆☆☆“Can’t access my account with recent app update — It only works if I do it online” — ★☆☆☆☆“Can’t login even after pw reset — What’s the point of the app when it won’t let me login or use it. Multiple tries of resetting passwords and attempts. Apparently the regular browsers still works.” — ★☆☆☆☆
Content fails to load throughout app
4of the 44 read9%
App displays 'Content failed to load' errors, preventing access to points history, product categories, search results, and product collections.
read 3 of these reviews
“App Not Working as Intended — Constantly see “Oops. Content failed to load.” Points history won’t load, clicking on a category won’t load, and search function doesn’t show everything - Halloween collection doesn’t show all vampire blood items. Didn’t know the fragrance booster for laundry was available now. App has been worse since the logo change with the dark blue instead of gingham design.” — ★☆☆☆☆“Seriously needs UX and testing experts 🤦🏻♀️ — BBW gives me a coupon and then an error message. What bait and switch is this? Such frequent coupon malfunction is fraud level. This app is so not functional! The way to select delivery is misleading and out of order. And my offer/coupon does not apply no matter how many times I click. And scent notes are hidden behind clicks for a FRAGRANCE PRODUCT COMPANY. So many…” — ★☆☆☆☆“Please Fix Filters — Trying to shop the hand soap sale and the fragrance family filter is only showing 2-4 items per family. Obnoxious. You're limiting your sales” — ★☆☆☆☆
Apple publishes the most recent written reviews, up to five hundred, and that is what was read — not a search for bad ones. Why so many of them are angry. The complaints above come from the 44 most recent negative ones. Newest review 2 days ago (07.09.2026), last collected today.