4.87★ from 1,736,693 ratings · version 26.8.10 · 22 of the last 58 written reviews are one or two stars
App crashes and freezes during use
3of the 22 read·14%
App crashes when applying filters, freezes when shopping, and becomes unusable after multiple interactions.
›read 3 of these reviews
“Constant Crashes — When the app works, it works well. However, my app constantly crashes when shopping. It’s like as soon I get put more than one filter on a search, the app locks up. I have to quit the app and retry just to hope to actually find what I want.” — ★★☆☆☆“App needs improved — The app is not user friendly and experiences loading issues often. Kinda disappointing considering your company sells tech.” — ★★☆☆☆“Incredibly Slow as of Recent — The app has become so incredibly slow that it is bordering on unusable. Seeing this slowness across different phones.” — ★☆☆☆☆
Payment methods rejected or require re-authentication
3of the 22 read·14%
App won't accept Best Buy credit cards or existing payment methods, and forces users to re-link bank information after updates.
›read 3 of these reviews
“Payment Method — Wouldn’t take my Best Buy card even though I have a high credit limit” — ★★☆☆☆“can't pay my bill — I was forced to update the app and now I can't pay my credit card bill. it wants me to link all of my bank information again. I have always paid my credit card bill with this app. I will cancel my Best Buy credit card because of this incredible inconvenience.” — ★☆☆☆☆“App demands SMS OTP after ordering — which is WRONG and LAME but it will work even if tour exit.” — ★☆☆☆☆
App runs slowly and drains battery
3of the 22 read·14%
App is horribly slow, lags frequently, and drains battery quickly during longer usage across different phones.
›read 3 of these reviews
“Hire actual coders — This app is horribly slow. Instead of Using AI to code your app, how about you hire actual people proficient in coding. And if they aren’t fire them and hire someone else who is. Your stores suck now because you have trimmed all your sales floor labor and barely stock your shelves. You’re trying to compete with Amazon which is impossible and a wild dream and in the process you have lost what made…” — ★☆☆☆☆“Terrible app — The app runs horrible it’s lags and drains battery fast with longer usage” — ★☆☆☆☆“Incredibly Slow as of Recent — The app has become so incredibly slow that it is bordering on unusable. Seeing this slowness across different phones.” — ★☆☆☆☆
Apple publishes the most recent written reviews, up to five hundred, and that is what was read — not a search for bad ones. Why so many of them are angry. The complaints above come from the 22 most recent negative ones. Newest review 3 days ago (06.09.2026), last collected 2 days ago.