4.89★ from 1,498,172 ratings · version 4.414.0 · 22 of the last 50 written reviews are one or two stars
App won't end rides, charges continue until limit reached
3of the 22 read·14%
Riders can't end rides no matter what they do, app keeps charging by the minute until maximum payment is reached.
›read 3 of these reviews
“Doesn’t work — Won’t let you end the ride no matter what you do. Took all my money” — ★☆☆☆☆“Awful app that steals money — The app constantly crashes and won’t allow you to end your ride - and will continue to charge you until it max’s out the payment. This has to be an underlaying scam they are running to squeeze their users for every penny” — ★☆☆☆☆“Frustrated — Used this service 3 times. 2 of the 3, you couldn't end the ride, this costing you extra money as it charges by the minute. Never again. Deleting the app.” — ★☆☆☆☆
Disputed charges not refunded, money stuck in account
3of the 22 read·14%
Customers report being overcharged, unable to get refunds or withdraw unused credit from their accounts despite complaints.
›read 3 of these reviews
“SCAM — I disputed $50 a while ago, maybe a year ago, they have a system where when you make an account you automatically have to agree to their terms etc, including the fact that it autoreloads the most amount of money it can into your account, they don't let you transfer the money back out from your account so I had to file a dispute if $50 on top of spending $25 more for a ride. I had extra money left and they got…” — ★☆☆☆☆“MONEY BACK, NOW! — I want my money back! Now! I am so tired of apps that can take money from you and have no reliable system for returning unused funds. The service hasn't been available in my area for several years and I have some dollars on that account that I want back! Apple needs to stop allowing apps that take money with no way to return it. I have followed all the steps and recommendations. I can find on the…” — ★☆☆☆☆“Horrible customer service — Was extremely upset and disappointed about the fact that you just can’t get your money back from your Bird app. Really? I didn’t think it could be possible this days” — ★☆☆☆☆
Scooters and bikes don't work or stop mid-ride
3of the 22 read·14%
Vehicles fail to operate, stop in the middle of the road, or won't unlock, but customers are still charged.
›read 3 of these reviews
“Scam — Got three birds that didn’t work and got changed activation fees on each one and 50 cents a minute. It didn’t get refunded” — ★☆☆☆☆“Terrible, expensive, most of the vehicles don’t work — Vehicles stops on their own, I got charged with broken vehicles three times, more expensive than uber/lyft/waymo and very dangerous. Customer service wouldn’t refund me on my broken vehicles that stops in the middle of the road. Costed me 30 dollars on a 3 mile trip.” — ★☆☆☆☆“Didn’t work — Didn’t identify any of the bicycles on the map. When I scanned one, it didn’t let me rent it or use it at all. 3 miles from my car.” — ★☆☆☆☆
Extremely high pricing compared to competitors
3of the 22 read·14%
Service costs significantly more than Uber, Lyft, or e-bikes for similar trips.
›read 3 of these reviews
“In LA/Venice — Uber is way cheaper” — ★☆☆☆☆“Terrible — Exorbitant pricing ($10.40 to go 1.8 miles in 14 minutes), slow compared to an e-bike, and such limited parking that I had to return to my starting point!” — ★☆☆☆☆“Terrible, expensive, most of the vehicles don’t work — Vehicles stops on their own, I got charged with broken vehicles three times, more expensive than uber/lyft/waymo and very dangerous. Customer service wouldn’t refund me on my broken vehicles that stops in the middle of the road. Costed me 30 dollars on a 3 mile trip.” — ★☆☆☆☆
App crashes and freezes frequently
3of the 22 read·14%
App constantly crashes or freezes, making it unusable, and issues persist across multiple updates.
›read 3 of these reviews
“App Issues — Bird has permanently lost my business, and I was a daily rider. The app constantly freezes up and becomes unusable. They will NOT fix this, through multiple updates. I’m just done trying, uninstalling, reinstalling. I’m done. On the contrary, I’ve never once experienced this issue with Lime.” — ★☆☆☆☆“App does not take any of my cards — Relied on this app to be able to get back to the place I was staying and would not accept any off my cards” — ★☆☆☆☆“Trash App — Couldn’t process my payment and I was unable to ride. Would have liked to.” — ★☆☆☆☆
Customer service doesn't respond or follow up on issues
3of the 22 read·14%
Support emails go unanswered or receive no follow-up; customers blocked from service after filing disputes.
›read 3 of these reviews
“Horrible customer service — I’ve tried emailing twice to get them to help me, but they always respond but never follow up. Ridiculous” — ★☆☆☆☆“horrible customer service — They never answer emails. If they overcharge you and you submit a claim, they block you from using their service and never respond to anything. They are horrible!” — ★☆☆☆☆“Poor customer service — Had issues using the app and did not get the customer service I needed. Bad experience will never use again” — ★☆☆☆☆
Apple publishes the most recent written reviews, up to five hundred, and that is what was read — not a search for bad ones. Why so many of them are angry. The complaints above come from the 22 most recent negative ones. Newest review 10 days ago (30.08.2026), last collected 3 days ago.