ONE-STAR READER— back to the wireHealth & Fitness
Calm
United States
4.77★ from 1,984,512 ratings · version 7.1 · 39 of the last 84 written reviews are one or two starsNo way to contact customer support or get help
5of the 39 read13%
Users cannot reach real customer service; support pages offer no contact options, only automated loops with no actual help.
read 3 of these reviews
“Been using since 2019… — I have loved this app and used it consistently since I bought my lifetime membership in 2019. Now all of a sudden my membership has disappeared and I am being asked for payment. There is no way to contact anyone through the customer service page. No option to restore my purchase. What is the point of paying for a lifetime membership if you have to pay again later on??? I am not going to pay…” — ★☆☆☆☆ · English“Scream — I am completely and utterly frustrated trying to get into the subscription for Calm app that I paid for none of the suggestions will give me any help because nothing like that is on any of the page that they will Let me look at. I have a year subscription. I am three months in and I would really really like to be able to use this app. You apparently have no customer service whatsoever. I am completely un,…” — ★☆☆☆☆ · English“Help — I have had the Calm app for over three years and it has been wonderful. I continually give them 5 stars, but recently my app has been glitching. I still get sleep stories but everything else is way off. I have tried all the troubleshooting suggestions & even deleted & reloaded the app. I have found no way to contact them. I’m sad & frustrated.” — ★★☆☆☆ · English
App crashes, freezes, or becomes unusable
4of the 39 read10%
Recent updates cause the app to crash frequently, freeze mid-use, or stop playing content properly, making it nearly unusable.
read 3 of these reviews
“Fix the App. — I’ve been a Calm user for several years, and 2026 has been the worst year for user-friendliness in my experience. At one point in time, the sound was bugged. Closed the app, restarted my device, deleted the app, didn’t fix it. Now the Gratitude Check-in is unresponsive and crashes the app. Software has been in a dismal state this year, and it looks like the Calm app caught the bug.” — ★☆☆☆☆ · English“Latest Update Ruined Experience — The latest update has the app almost completely unusable. It freezes constantly, doesn’t play things properly, and then crashes. I attempted to notify Calm Support, however I was not able to get anywhere with support as their support is not an actual person. It went in loops and at one point even changed the name in the chat to Calm Support AI. It’s a shame because the app was good…” — ★☆☆☆☆ · English“ANOTHER MESSY UPDATE…BYE BYE 5 ⭐️’S! — UPDATE 9/3/26: ANOTHER UPDATE, ANOTHER HOT MESS. STOP MESSING WITH WHAT WORKED!! APP CRASHES, FREEZES, ALL MY CHECK-INS HAVE DISAPPEARED. SUPPORT IS NON-EXISTENT! COME ON DEVELOPERS, GET IT TOGETHER. I PAID FOR THE LIFETIME SUBSCRIPTION AND IT MAY TAKE A LIFETIME T FOR Y’ALL TO GET IT RIGHT. 🙄” — ★☆☆☆☆ · English
Charged for subscription without consent or lost paid access
4of the 39 read10%
Users report being charged unexpectedly, losing access to paid subscriptions they already own, or unable to restore purchases.
read 3 of these reviews
“Been using since 2019… — I have loved this app and used it consistently since I bought my lifetime membership in 2019. Now all of a sudden my membership has disappeared and I am being asked for payment. There is no way to contact anyone through the customer service page. No option to restore my purchase. What is the point of paying for a lifetime membership if you have to pay again later on??? I am not going to pay…” — ★☆☆☆☆ · English“Crooks — I have used Calm for years. Two days ago when opened it, it had logged me out and wanted me to log back in. When I logged in, it told me that I only have the free version and wanted me to subscribe. My iPhone account very clearly shows that my subscription still has until November. And I can’t get a refund bc they only refund within the first thirty days. NO ONE responds to live chat except the dumbest bot…” — ★☆☆☆☆ · English“HORRIBLE — If I could do 0 stars I would. They charged me 160 dollars in the matter of the two weeks I had the account and I wasn’t even aware that I signed up for a subscription.” — ★☆☆☆☆ · English
Meditation features unresponsive, buggy, or crash app
3of the 39 read8%
Gratitude check-ins, breath software, and meditation sessions are unresponsive, require constant screen resets, or crash the app.
read 3 of these reviews
“Fix the App. — I’ve been a Calm user for several years, and 2026 has been the worst year for user-friendliness in my experience. At one point in time, the sound was bugged. Closed the app, restarted my device, deleted the app, didn’t fix it. Now the Gratitude Check-in is unresponsive and crashes the app. Software has been in a dismal state this year, and it looks like the Calm app caught the bug.” — ★☆☆☆☆ · English“Great until the last update — I use this app everyday and particularly love the sleep stories. Something has happened after the last update where my phone thinks I’m active on it when I have calm open and I’m asleep. It’s counting it as screen time which then disables the alarm on my watch and transfers it to my phone which I don’t hear because I have headphones on! Please fix this bug Calm!!” — ★☆☆☆☆ · English“Breath software update — Your latest software update really throws off my meditation. Why does it always buzz and vibrate? And why can’t I turn off my screen and still be able to use this function? Please change it back! I’ve been doing this for six years and it’s meant a lot. Otherwise I’m gonna use another app and I don’t want to.” — ★☆☆☆☆ · English
Background sounds and audio not playing or very quiet
3of the 39 read8%
Scene sounds, meditation music, and audio fail to play in background or remain stuck at low volume despite phone settings.
read 3 of these reviews
“Yuck — All of a sudden I’m getting strange music… it actually WAKES me up! Not cool!!😩” — ★★☆☆☆ · English“Volume — Even when the volume on my phone is all the way up the app only registers at 30% volume until it randomly decides to get louder often times requiring me to restart the app and/or my phone multiple times.” — ★★☆☆☆ · English“Too many quality issues with the sound — The scene sound doesn’t play in the background after starting a meditation. Extremely frustrating that this issue resurfaces every other update” — ★☆☆☆☆ · English
Recent update changed interface and lost user data
3of the 39 read8%
Latest update removed home tab playlists, tracking history, daily streaks, and favorite content, making the app harder to navigate.
read 3 of these reviews
“Bad recent update imho — Still NO Playlists available on the Home tab?!?! Now I get lost digging for them, being forced to go to profile first, and now a tiny Library tab? They oughta be prominent, yall. Who enjoys getting up to hit replay or select a new sleep story if they aren't asleep yet? OH why isn't there a Replay button after a story finishes? Why not a Repeat (1) or (all) button switch just like any other…” — ★★☆☆☆ · English“Last update ruined everything — I’ve been happily using Calm for years. Years and years. Then last week there was an update. It ruined everything. Now my daily practice tracks are gone. My history is gone. I have to search for them and they won’t show on my home page. Tracks shut off in the middle and I have to reopen my phone, the app, the track to finish. This creates the opposite of calm. Please put it back the…” — ★☆☆☆☆ · English“Changes Sept. 2, 2026 — I have enjoyed and have been using “Calm” for several years, especially Tamara Levitt’s daily 10 minute Calm sessions. That is until September 2, 2026 when I opened the app and entirely new app view or format came up. It did not have my tracking history nor could I find Tamara’s daily Calm session. In fact instead of the free app that I’ve been using for the past several years, it was…” — ★☆☆☆☆ · English
Replay and loop buttons removed or hidden
3of the 39 read8%
Recent updates removed or buried the replay and loop buttons for sleep stories, forcing users to search or reopen the app repeatedly.
read 3 of these reviews
“Bad recent update imho — Still NO Playlists available on the Home tab?!?! Now I get lost digging for them, being forced to go to profile first, and now a tiny Library tab? They oughta be prominent, yall. Who enjoys getting up to hit replay or select a new sleep story if they aren't asleep yet? OH why isn't there a Replay button after a story finishes? Why not a Repeat (1) or (all) button switch just like any other…” — ★★☆☆☆ · English“Recent Update Broke Basic Functionality — Going for a second night of ruined sleep i see - thanks Calm! LOL this is why i pay $70 a year … no repeat button unless you open the sleep album by searching in discover… because that makes sense… Oh you know just searching troubleshooting deleting restarting reinstalling all that stuff you like to do at one in the morning so that you can use the same sleep track you sleep…” — ★☆☆☆☆ · English“Loop button removed — The last few updates and patches, logged me out in the middle of the night. Tried to get me to “sign up” instead of making it easier to “log in” in the middle of the night. Reset all of my sleep data, streaks, etc. and last but certainly not least, the “genius” developers accidentally removed the loop button either accidentally or intentionally. More waking up in the middle of the night when the…” — ★☆☆☆☆ · English
Apple publishes the most recent written reviews, up to five hundred, and that is what was read — not a search for bad ones. Why so many of them are angry. The complaints above come from the 39 most recent negative ones. Newest review 22 days ago (08.09.2026), last collected 21 days ago.
Germany
4.67★ from 78,164 ratings · version 7.1 · 21 of the last 50 written reviews are one or two starsNot enough negative reviews here to group anything honestly. There are 21, and the threshold is twelve.
Apple publishes the most recent written reviews, up to five hundred, and that is what was read — not a search for bad ones. Why so many of them are angry. The complaints above come from the 21 most recent negative ones. Newest review 26 days ago (04.09.2026), last collected 22 days ago.