4.60★ from 1,520,749 ratings · 604 negative reviews read in 4 storefronts · 19 complaints
Free features moved behind paywall
71of the 604 read·12%
Users report features previously free are now pro-only, including extract audio, chroma key, voice effects, and quality exports.
United States 62 · France 9 · joined from 2 wordings
›read 4 of these reviews
“This sucks — Every feature I use before CapCut pro even existed is now a pro feature, I’m convinced every feature is gonna be a pro feature and you have to pay for it. CapCut sucks.” — ★☆☆☆☆ · English“Another app lost to corporate greed — Capcut used to be my go to editing app but literally almost every single feature is paywalled now. “3 audio extractions left this month” yeah right lol. Definitely will be looking for a new editing app” — ★☆☆☆☆ · English“FIX THIS — no cause I loved this app and everything about it BUT one thing yall gotta fix is all of this money hungry pro things cause why is SERIOUD FEMALE, ENERGETIC FEMALE,CHARMING FEMALE, PREACHY FEMALE, NARRATIVE WOMAN, ALL PRO cause what the hell that’s basically all of the voices I use for a characters this is just ridiculous.” — ★☆☆☆☆ · English“Disappointing — Everything becomes pay-to-play! Too bad!” — ★☆☆☆☆ · French
Essential editing features locked behind expensive subscription
59of the 604 read·10%
Almost everything that users need to edit videos requires payment; basic tools like transitions, effects, audio extraction, and export quality now cost extra.
Germany 52 · Britain 7 · joined from 2 wordings
›read 4 of these reviews
“Rip-off – more and more restrictions — The app used to be good, but more and more previously free features are being restricted and time-limited. By now there's hardly anything free anymore and the developers' greed knows no bounds!” — ★☆☆☆☆ · German“Cool but too much pro — It’s really good and I’ve been using it for years but I can’t give you more than 2 stars because you’re making EVERYTHING pro. It’s exhausting” — ★★☆☆☆ · English“Cashgrab — It used to be really cool, and all premium tools were fair and balanced and many good tools were free, but oh boy, they locked every essential tool to editing behind a 23€ subscription monthly. Like, how are we supposed to edit when all of the tools are locked behind payment.” — ★☆☆☆☆ · English“Capcut — I mean its ok but imo alight motion would be much better as the effects are free (most if them) whilst on capcut lagit all of the good effects cost money so ye” — ★★☆☆☆ · English
Paid subscriptions not providing promised benefits
26of the 604 read·4%
Users paid for pro but weren't granted features, had subscriptions cancelled without consent, or faced billing errors.
›read 3 of these reviews
“Paid for pro but no pro benefits — I have this issue more times than I’d like. I pay and subscribe for CapCut pro but I don’t get the benefits of pro. The continues to try to upsell me to CapCut Pro. My user status has the “Pro” badge on there. I need some resolution or a refund.” — ★☆☆☆☆ · English“Updated then scammed — What’s the app needed an update my plan suddenly was removed and I had to resubscribe only for there to be an error code that popped up saying I was unable to subscribe all of my favorite edits, templates, etc. have been removed and deleted. I’ve never missed the payment on my subscription. App heavily I am highly disappointed and will not be returning.” — ★☆☆☆☆ · English“Ripped me off — I paid for standard service and they never gave it to me, but I was charged” — ★☆☆☆☆ · English
App crashes, lags, freezes, and fails to function
26of the 604 read·4%
The app hangs during editing, videos stutter during playback, export fails at certain percentages, and basic operations cause crashes.
Germany 18 · Britain 4 · France 4 · joined from 3 wordings
›read 4 of these reviews
“App freezes — Every time I work in the app it freezes. Especially when I want to retouch.... I have the Pro version.... Super annoying” — ★☆☆☆☆ · German“Video stutters — Every time I want to edit my video it stutters extremely when playing (in edit mode) Also the sound is totally sh****ty. :/ Please fix this. Because that's a really annoying glitch.” — ★★☆☆☆ · German“Bad — Allegedly used by too many people. Can't edit my videos.” — ★☆☆☆☆ · German“used to be good — now wants your money for like everything, lags out, half the time doesn’t work used to be easy now it’s rubbish” — ★☆☆☆☆ · English
Pornographic and sexual content in templates
22of the 604 read·4%
Users report finding porn and sexual content in templates and user-posted content with inadequate moderation.
United States 19 · Britain 3 · joined from 2 wordings
›read 4 of these reviews
“Good…. Or is it? — Transitions were ok but when I found templates there was sexual activity and they didn’t do anything” — ★★☆☆☆ · English“Big no no — To many porn channels” — ★☆☆☆☆ · English“INNAPROPRIATE — Completely inappropriate” — ★☆☆☆☆ · English“Not what I was expecting — So I feel like it’s really unfair like my friend who has CapCut pro was like omg this app is amazing and then I got the app almost everything is locked behind CapCut Pro and it’s not even like an editing app people post inappropriate racist homophobic content and it’s barely editing any more” — ★★☆☆☆ · English
AI features ignore prompts or produce wrong results
20of the 604 read·3%
Users report AI video generation, text-to-speech, and auto-caption features fail to follow instructions or deliver incorrect output.
›read 3 of these reviews
“Inaccuracy — I have tried several times to work with this app and creating content, but no matter what the AI video does what he wants to do even when you don’t tell it to say, for instance I say I just have a picture and I wanna bring it to life and I’ll give it a script It does not follow the script. It adds images inside of my image. It adds music without me telling it to add music so then when you go back and…” — ★☆☆☆☆ · English“Trash — It’s text to video AI is absolute trash can’t handle the simplest text prompt it never adds any voiceover and the marketing video that can analyze a web link to generate a video just keeps saying network errors and cannot generate anything. This app is complete trash!” — ★☆☆☆☆ · English“Weird — So it’s giving me the same ai templates over and over and it’s not refreshing-I don’t like anything close to ai. So I’m confused. But before it was a really good app” — ★★☆☆☆ · English
AI-generated videos are poor quality or waste purchased credits
13of the 604 read·2%
AI video generation produces low-quality output with errors, typos, or distortions; credits are charged for failed attempts with no refunds.
›read 3 of these reviews
“Rip-off with the AI — The AI intentionally builds spelling mistakes into AI-generated videos so you have to buy more credits to try again. Total rip-off, I can't recommend it. The rest for editing photos and videos though is good” — ★☆☆☆☆ · German“Credits — I spend my free credits for the AI image but he didn’t make it right and yet i don’t have any credits left” — ★☆☆☆☆ · English“Bad AI videos despite Pro subscription — I bought the CapCut Pro membership to create AI videos. Unfortunately, I was very disappointed. Despite carefully crafted prompts, the quality of the generated videos was very poor and did not meet my expectations at all. What's particularly disappointing is that a refund was not possible. For the price, I expected significantly better results. Unfortunately, I cannot…” — ★☆☆☆☆ · German
Paid Pro subscription features don't work or are inaccessible
13of the 604 read·2%
Users who paid for Pro report that Pro features either don't function, give error messages, or are locked even after purchase; support ignores complaints.
›read 3 of these reviews
“Paid but no benefits — I paid for the Standard Version and instead of being able to use the benefits, I keep getting asked to pay again. I've already logged in and out several times and the help center doesn't help at all either.” — ★☆☆☆☆ · German“Pro subscription and no Pro features — I have a Pro subscription until December 2026, but I can't use any Pro features. The support is terrible! I will never pay money for this rip-off again! I want the rest of my subscription refunded.” — ★☆☆☆☆ · German“Rip-off — Already upgraded to the Pro version twice but it just doesn't work. Support only sends me some instructions instead of fixing the problem. I didn't get my money back either !!” — ★☆☆☆☆ · German
Continued billing after cancellation or unauthorized charges
12of the 604 read·2%
Users report being charged despite cancelling subscriptions, difficult unsubscribe processes, or duplicate charges.
›read 3 of these reviews
“Bad business — I’ve had app for awhile now. Never used it and was paying $10.69 so i decided to cancel subscription and remove the app. But I was still charged $10.69 the following month. Even though i cancelled the app and uninstalled it. Can’t even get my money back or nothing it’s just the principal of it and that’s bad business 🎯” — ★☆☆☆☆ · English“Extract Audio — just deleted it, making this paid (and subscription based, mind you) made the softwate virtually useless for casual users. Thanks Mossad” — ★☆☆☆☆ · English“Shady billing practices — Beware of giving CapCut your payment information because there is no way to contact their billing department (no phone number,, broken help chat) and they will continue to bill your credit card, even after you replace your card. They have it set up to update to the new credit card automatically through your digital wallet.” — ★☆☆☆☆ · English
App crashes, freezes, and performance issues
12of the 604 read·2%
Users report frequent crashes, freezing, lagging, and projects becoming unusable during editing.
›read 3 of these reviews
“Too many bugs >:( — There are too many bugs! Like I wanna click something for example, selecting my graphs for my keyframes AND IT WON'T LET ME CLICK IT!!! And this just happens EVERYDAY! I also want to move my photos/videos AND IT WON'T LET ME!!! PLEASE fix this... PLEASE!!!” — ★★☆☆☆ · English“Sucks — Sucks so bad. Always “full” so I can’t watch a thing. Files corrupt. I can’t even add a name or look at what I’ve saved. I’ve only been able to scroll once and then it cut off. I had very little time.” — ★★☆☆☆ · English“2/5 — this app lowkey sucks. i’ve been using it for a long time and i pay for pro, not only does it cost an arm and a leg but it’s laggy and different tools keep disappearing from my tool bar on a daily basis. ive had no help contacting anyone. app is a waste of time, just get alm or blurr.” — ★★☆☆☆ · English
Unresponsive or unhelpful customer support
8of the 604 read·1%
Users unable to reach support, receive automated responses, or get no help resolving issues.
›read 3 of these reviews
“Paid Pro subscription no longer recognized — I paid for CapCut Pro and have proof that my original subscription was Pro. The subscription was automatically renewed through Apple, but CapCut suddenly changed my account to Standard and removed my Pro benefits. I contacted support, provided my Apple receipts and all the account/device information they requested, including proof showing CapCut Pro. Instead of…” — ★☆☆☆☆ · English“WORST EXPERIENCE EVER. WORST CUSTOMER SUPPORT EVER. Do NOT waste your time & money. — I was charged for a monthly subscription which I never got. CapCut support team refused to help! They refused to refund my money. They have been extremely unprofessional, very rude, and total m0r0ns. I would not recommend this to absolutely no one. CapCut pricing is ridiculously high for what one gets. I highly recommend Beauty Plus…” — ★☆☆☆☆ · English“Horrible Customer Service — The app works well when it works, but with any tech problems will eventually arise. The customer service for CapCut is a kin to a slap in the face towards their customers. They are very hard to get a hold of and communicate with and will not fix a problem when you request it. I would not recommend this app to anyone simply due to the poor customer service.” — ★☆☆☆☆ · English
Projects deleted or lost without user action
8of the 604 read·1%
Users report projects randomly deleted, removed after updates, or lost when reinstalling the app.
›read 3 of these reviews
“Worst — It deleted all my hard work of projects because of the storage😭😭😭😭😭😭” — ★☆☆☆☆ · English“SUCKS — I HATE CAPCUT, MY PHOTOS ARE FRICKING GONE. I CANT EDIT. you have 3 days to fix this or i will stop using capcut.FIX IT.” — ★☆☆☆☆ · English“Sucks so bad — A video that took me literally days to edit CapCut messed up in seconds, and couldn’t return it back to its original form I’m so upset. I don’t understand how fix something I didn’t ask for” — ★☆☆☆☆ · English
Deceptive pricing and subscription practices
8of the 604 read·1%
Users report bait-and-switch pricing where discounted trial offers disappear after signup, or full monthly charges are taken instead of promotional rates.
›read 3 of these reviews
“Offer — I wanted to buy the offer 1 month pro for 2.49€ but every time I try to do it it says I should pay 24€ the customer support couldn't help me with that and only said that's because of my App Store.” — ★☆☆☆☆ · German“Fraud! — Warning operators book after multiple attempts to debit large amounts, repeatedly debit amounts of 0.10€. Bank has been informed.” — ★☆☆☆☆ · German“Discount gone Nothing free to test — Wanted to try creating in the video.... Works without exporting. Ok then looked at what this costs. Already quite steep prices but there's a discount for the first year. You're supposed to sign up. Did it and boom discount gone!! What's this bullshit???” — ★☆☆☆☆ · German
App consumes excessive storage or blocks exports
7of the 604 read·1%
Users report app uses extreme storage, prevents exports when storage is full, or fails to clear cached files.
›read 3 of these reviews
“Gangalang the cost is too much to bear — Every time i go to try and upload my video, it tells me i don’t have enough storage.” — ★☆☆☆☆ · English“Worst — It deleted all my hard work of projects because of the storage😭😭😭😭😭😭” — ★☆☆☆☆ · English“CapCut! STOOOP😡😡 — STOP GIVING ME THOSE STORAGE, BUT YOU’RE THE ONE TAKING MY GIGABYTES STOP IT OR ELSE I WILL REPLACE YOU WITH PIXART!!!” — ★☆☆☆☆ · English
Mandatory account registration required to use or export
6of the 604 read·1%
Users must register with real name, email, and payment card details just to export videos, even in free mode.
›read 3 of these reviews
“Its just NO — In order to Finish or render video you must register I just don’t want to register! And of course you can only one ULTRA HD export can do. (Of course if you a register), And you can Export your project, if you a registered!!! As data analysts, I don’t need to give my REAL NAME, ADRESSES Email, CARD just to export Go Pro video, and little of edits. I believe there is a lot of data breach in your…” — ★☆☆☆☆ · English“Unauthorized saving — Actually I love this app but because it saves the videos and so there's a possibility that I get uploaded to Tik Tok my parents took the app away from me now I miss the app and can never again have the joy of editing videos” — ★★☆☆☆ · German“Can't even get it to run. — When entering the date of birth, I can't enter the year, I can only select month and day. No keyboard appears and the next button is disabled. Yeah, that's it then. If there are already errors with something this simple, I don't even need to bother trying further.” — ★☆☆☆☆ · German
Watermark appears even with paid subscriptions
6of the 604 read·1%
Reviewers with paid Standard or Pro subscriptions still see CapCut watermarks on exported videos unless they upgrade further or upload directly to TikTok.
›read 3 of these reviews
“Pay for subscription but still get watermark — I don't see why I should pay for a subscription that isn't exactly cheap and then get the CapCut watermark put in every reel etc. and have to do free advertising. That's why I cancelled the subscription right away. Besides, the watermark is annoying in the video.” — ★☆☆☆☆ · German“CapCut Pro – No thanks. — Despite Pro subscription still watermarks on my videos? For me an absolute no-go. If I'm already paying for Pro, I expect videos without watermarks. One user less. No thanks, CapCut.” — ★★☆☆☆ · German“Watermark — I found the app great so far and edited all my content with it. But since an update I can't even save a simply edited video without a watermark anymore. What's that supposed to be? A video without paid effects? The app is becoming more and more unusable” — ★☆☆☆☆ · German
Watermark appears on exports despite pro purchase
5of the 604 read·1%
Users complain watermark remains even with pro subscription, or requires additional payment to remove.
›read 3 of these reviews
“The Worst Money I Have Spent on an App — I am on Pro. I asked for exports without the watermark, the app said it generated without one, and it was there every single time. That alone is a bait and switch. The rest is just as bad. The AI ignores your prompts and returns something unrelated, then charges you credits again to regenerate its own mistake. Renders are slow, accuracy is marginal, and the price is nowhere…” — ★☆☆☆☆ · English“Did I get scammed? — I just subscribed to pro CapCut and the ai powered he effect I can add when exporting doesn’t work it just switches itself off when I switch it on and the water mark is on my videos when I export them and there’s no option to remove the water mark. DID I JUST GET SCAMMED” — ★☆☆☆☆ · English“NEW UPDATE SUCKS — First of all they added a watermark that nobody asked for, you’d be better off sticking to the older version of the app. They’re forcing you to get Pro to remove this watermark. The crazy thing is I have Pro and the watermark still won’t remove! I would’ve been better off on the older version.” — ★☆☆☆☆ · English
Privacy violations and unauthorized use of user content
4of the 604 read·1%
App claims ownership of all uploaded videos and photos in its terms; users discover their content belongs to the Chinese parent company ByteDance.
›read 3 of these reviews
“Data Protection Catastrophe — Data protection very bad, really a shame I loved the features and now I can't use them with a good conscience!” — ★☆☆☆☆ · German“Warning, everything you upload belongs to the Chinese parent company — The many features are very appealing nonetheless I would urgently advise everyone against installing this app. A look at the terms and conditions reveals that every clip and every photo uploaded in the app automatically belong to the parent company at Dence. Furthermore, you're asking for court costs if, for example, you have a logo or brand name…” — ★☆☆☆☆ · German“Stay away — According to the terms and conditions, capcut has all rights to your videos. Good thing my pro subscription expires on 21.05. :)” — ★☆☆☆☆ · German
Various bugs and glitches
4of the 604 read·1%
Users encounter multiple bugs including false storage warnings, text not displaying in saved videos, and broken audio after extended use.
›read 3 of these reviews
“I don’t like it — I keep getting try ing to make a edit without ANYTHING in ANYTHING and it keeps saying to much space. Don’t get it” — ★☆☆☆☆ · English“So many bugs — To many bugs, that’s it” — ★☆☆☆☆ · English“Used to be great — Capcut used to be a great, easy video editing alternative. But when O redownloaded it to make a cute little video I realised it’s been completely ruined. Way too much focus on flashy TikTok trendy videos with templates that half the time won’t even load or work. Nonsensical glitched like telling me I’m out of storage when I very clearly wasn’t. And the layout is so busy now with half a million pop…” — ★☆☆☆☆ · English
Reviews are grouped one storefront at a time, so each storefront words its complaints separately. Two are added together here when they carry the same name, or when their wordings share half their meaningful words — one fixed rule, applied the same way to every app, and the reviews under each complaint are there to check it against. Where it is close but not certain the two stay apart, so this under-joins rather than over-joins.
Storefront by storefront
United States
4.61★ from 1,119,935 ratings · version 19.4.0 · 277 of the last 609 written reviews are one or two stars
Free features moved behind paywall
62of the 277 read·22%
Users report features previously free are now pro-only, including extract audio, chroma key, voice effects, and quality exports.
›read 3 of these reviews
“This sucks — Every feature I use before CapCut pro even existed is now a pro feature, I’m convinced every feature is gonna be a pro feature and you have to pay for it. CapCut sucks.” — ★☆☆☆☆ · English“Another app lost to corporate greed — Capcut used to be my go to editing app but literally almost every single feature is paywalled now. “3 audio extractions left this month” yeah right lol. Definitely will be looking for a new editing app” — ★☆☆☆☆ · English“FIX THIS — no cause I loved this app and everything about it BUT one thing yall gotta fix is all of this money hungry pro things cause why is SERIOUD FEMALE, ENERGETIC FEMALE,CHARMING FEMALE, PREACHY FEMALE, NARRATIVE WOMAN, ALL PRO cause what the hell that’s basically all of the voices I use for a characters this is just ridiculous.” — ★☆☆☆☆ · English
Paid subscriptions not providing promised benefits
26of the 277 read·9%
Users paid for pro but weren't granted features, had subscriptions cancelled without consent, or faced billing errors.
›read 3 of these reviews
“Paid for pro but no pro benefits — I have this issue more times than I’d like. I pay and subscribe for CapCut pro but I don’t get the benefits of pro. The continues to try to upsell me to CapCut Pro. My user status has the “Pro” badge on there. I need some resolution or a refund.” — ★☆☆☆☆ · English“Updated then scammed — What’s the app needed an update my plan suddenly was removed and I had to resubscribe only for there to be an error code that popped up saying I was unable to subscribe all of my favorite edits, templates, etc. have been removed and deleted. I’ve never missed the payment on my subscription. App heavily I am highly disappointed and will not be returning.” — ★☆☆☆☆ · English“Ripped me off — I paid for standard service and they never gave it to me, but I was charged” — ★☆☆☆☆ · English
AI features ignore prompts or produce wrong results
20of the 277 read·7%
Users report AI video generation, text-to-speech, and auto-caption features fail to follow instructions or deliver incorrect output.
›read 3 of these reviews
“Inaccuracy — I have tried several times to work with this app and creating content, but no matter what the AI video does what he wants to do even when you don’t tell it to say, for instance I say I just have a picture and I wanna bring it to life and I’ll give it a script It does not follow the script. It adds images inside of my image. It adds music without me telling it to add music so then when you go back and…” — ★☆☆☆☆ · English“Trash — It’s text to video AI is absolute trash can’t handle the simplest text prompt it never adds any voiceover and the marketing video that can analyze a web link to generate a video just keeps saying network errors and cannot generate anything. This app is complete trash!” — ★☆☆☆☆ · English“Weird — So it’s giving me the same ai templates over and over and it’s not refreshing-I don’t like anything close to ai. So I’m confused. But before it was a really good app” — ★★☆☆☆ · English
Pornographic and sexual content in templates
19of the 277 read·7%
Users report finding porn and sexual content in templates and user-posted content with inadequate moderation.
›read 3 of these reviews
“Good…. Or is it? — Transitions were ok but when I found templates there was sexual activity and they didn’t do anything” — ★★☆☆☆ · English“Big no no — To many porn channels” — ★☆☆☆☆ · English“INNAPROPRIATE — Completely inappropriate” — ★☆☆☆☆ · English
Continued billing after cancellation or unauthorized charges
12of the 277 read·4%
Users report being charged despite cancelling subscriptions, difficult unsubscribe processes, or duplicate charges.
›read 3 of these reviews
“Bad business — I’ve had app for awhile now. Never used it and was paying $10.69 so i decided to cancel subscription and remove the app. But I was still charged $10.69 the following month. Even though i cancelled the app and uninstalled it. Can’t even get my money back or nothing it’s just the principal of it and that’s bad business 🎯” — ★☆☆☆☆ · English“Extract Audio — just deleted it, making this paid (and subscription based, mind you) made the softwate virtually useless for casual users. Thanks Mossad” — ★☆☆☆☆ · English“Shady billing practices — Beware of giving CapCut your payment information because there is no way to contact their billing department (no phone number,, broken help chat) and they will continue to bill your credit card, even after you replace your card. They have it set up to update to the new credit card automatically through your digital wallet.” — ★☆☆☆☆ · English
App crashes, freezes, and performance issues
12of the 277 read·4%
Users report frequent crashes, freezing, lagging, and projects becoming unusable during editing.
›read 3 of these reviews
“Too many bugs >:( — There are too many bugs! Like I wanna click something for example, selecting my graphs for my keyframes AND IT WON'T LET ME CLICK IT!!! And this just happens EVERYDAY! I also want to move my photos/videos AND IT WON'T LET ME!!! PLEASE fix this... PLEASE!!!” — ★★☆☆☆ · English“Sucks — Sucks so bad. Always “full” so I can’t watch a thing. Files corrupt. I can’t even add a name or look at what I’ve saved. I’ve only been able to scroll once and then it cut off. I had very little time.” — ★★☆☆☆ · English“2/5 — this app lowkey sucks. i’ve been using it for a long time and i pay for pro, not only does it cost an arm and a leg but it’s laggy and different tools keep disappearing from my tool bar on a daily basis. ive had no help contacting anyone. app is a waste of time, just get alm or blurr.” — ★★☆☆☆ · English
Unresponsive or unhelpful customer support
8of the 277 read·3%
Users unable to reach support, receive automated responses, or get no help resolving issues.
›read 3 of these reviews
“Paid Pro subscription no longer recognized — I paid for CapCut Pro and have proof that my original subscription was Pro. The subscription was automatically renewed through Apple, but CapCut suddenly changed my account to Standard and removed my Pro benefits. I contacted support, provided my Apple receipts and all the account/device information they requested, including proof showing CapCut Pro. Instead of…” — ★☆☆☆☆ · English“WORST EXPERIENCE EVER. WORST CUSTOMER SUPPORT EVER. Do NOT waste your time & money. — I was charged for a monthly subscription which I never got. CapCut support team refused to help! They refused to refund my money. They have been extremely unprofessional, very rude, and total m0r0ns. I would not recommend this to absolutely no one. CapCut pricing is ridiculously high for what one gets. I highly recommend Beauty Plus…” — ★☆☆☆☆ · English“Horrible Customer Service — The app works well when it works, but with any tech problems will eventually arise. The customer service for CapCut is a kin to a slap in the face towards their customers. They are very hard to get a hold of and communicate with and will not fix a problem when you request it. I would not recommend this app to anyone simply due to the poor customer service.” — ★☆☆☆☆ · English
Projects deleted or lost without user action
8of the 277 read·3%
Users report projects randomly deleted, removed after updates, or lost when reinstalling the app.
›read 3 of these reviews
“Worst — It deleted all my hard work of projects because of the storage😭😭😭😭😭😭” — ★☆☆☆☆ · English“SUCKS — I HATE CAPCUT, MY PHOTOS ARE FRICKING GONE. I CANT EDIT. you have 3 days to fix this or i will stop using capcut.FIX IT.” — ★☆☆☆☆ · English“Sucks so bad — A video that took me literally days to edit CapCut messed up in seconds, and couldn’t return it back to its original form I’m so upset. I don’t understand how fix something I didn’t ask for” — ★☆☆☆☆ · English
App consumes excessive storage or blocks exports
7of the 277 read·3%
Users report app uses extreme storage, prevents exports when storage is full, or fails to clear cached files.
›read 3 of these reviews
“Gangalang the cost is too much to bear — Every time i go to try and upload my video, it tells me i don’t have enough storage.” — ★☆☆☆☆ · English“Worst — It deleted all my hard work of projects because of the storage😭😭😭😭😭😭” — ★☆☆☆☆ · English“CapCut! STOOOP😡😡 — STOP GIVING ME THOSE STORAGE, BUT YOU’RE THE ONE TAKING MY GIGABYTES STOP IT OR ELSE I WILL REPLACE YOU WITH PIXART!!!” — ★☆☆☆☆ · English
Watermark appears on exports despite pro purchase
5of the 277 read·2%
Users complain watermark remains even with pro subscription, or requires additional payment to remove.
›read 3 of these reviews
“The Worst Money I Have Spent on an App — I am on Pro. I asked for exports without the watermark, the app said it generated without one, and it was there every single time. That alone is a bait and switch. The rest is just as bad. The AI ignores your prompts and returns something unrelated, then charges you credits again to regenerate its own mistake. Renders are slow, accuracy is marginal, and the price is nowhere…” — ★☆☆☆☆ · English“Did I get scammed? — I just subscribed to pro CapCut and the ai powered he effect I can add when exporting doesn’t work it just switches itself off when I switch it on and the water mark is on my videos when I export them and there’s no option to remove the water mark. DID I JUST GET SCAMMED” — ★☆☆☆☆ · English“NEW UPDATE SUCKS — First of all they added a watermark that nobody asked for, you’d be better off sticking to the older version of the app. They’re forcing you to get Pro to remove this watermark. The crazy thing is I have Pro and the watermark still won’t remove! I would’ve been better off on the older version.” — ★☆☆☆☆ · English
Apple publishes the most recent written reviews, up to five hundred, and that is what was read — not a search for bad ones. Why so many of them are angry. The complaints above come from the 277 most recent negative ones. Newest review yesterday (07.09.2026), last collected today.
Germany
4.56★ from 92,159 ratings · version 19.4.0 · 269 of the last 553 written reviews are one or two stars
Essential editing features locked behind expensive subscription
52of the 269 read·19%
Almost everything that users need to edit videos requires payment; basic tools like transitions, effects, audio extraction, and export quality now cost extra.
›read 3 of these reviews
“Rip-off – more and more restrictions — The app used to be good, but more and more previously free features are being restricted and time-limited. By now there's hardly anything free anymore and the developers' greed knows no bounds!” — ★☆☆☆☆ · German“Cool but too much pro — It’s really good and I’ve been using it for years but I can’t give you more than 2 stars because you’re making EVERYTHING pro. It’s exhausting” — ★★☆☆☆ · English“Cashgrab — It used to be really cool, and all premium tools were fair and balanced and many good tools were free, but oh boy, they locked every essential tool to editing behind a 23€ subscription monthly. Like, how are we supposed to edit when all of the tools are locked behind payment.” — ★☆☆☆☆ · English
App crashes, lags, freezes, and fails to function
18of the 269 read·7%
The app hangs during editing, videos stutter during playback, export fails at certain percentages, and basic operations cause crashes.
›read 3 of these reviews
“App freezes — Every time I work in the app it freezes. Especially when I want to retouch.... I have the Pro version.... Super annoying” — ★☆☆☆☆ · German“Video stutters — Every time I want to edit my video it stutters extremely when playing (in edit mode) Also the sound is totally sh****ty. :/ Please fix this. Because that's a really annoying glitch.” — ★★☆☆☆ · German“Bad — Allegedly used by too many people. Can't edit my videos.” — ★☆☆☆☆ · German
AI-generated videos are poor quality or waste purchased credits
13of the 269 read·5%
AI video generation produces low-quality output with errors, typos, or distortions; credits are charged for failed attempts with no refunds.
›read 3 of these reviews
“Rip-off with the AI — The AI intentionally builds spelling mistakes into AI-generated videos so you have to buy more credits to try again. Total rip-off, I can't recommend it. The rest for editing photos and videos though is good” — ★☆☆☆☆ · German“Credits — I spend my free credits for the AI image but he didn’t make it right and yet i don’t have any credits left” — ★☆☆☆☆ · English“Bad AI videos despite Pro subscription — I bought the CapCut Pro membership to create AI videos. Unfortunately, I was very disappointed. Despite carefully crafted prompts, the quality of the generated videos was very poor and did not meet my expectations at all. What's particularly disappointing is that a refund was not possible. For the price, I expected significantly better results. Unfortunately, I cannot…” — ★☆☆☆☆ · German
Paid Pro subscription features don't work or are inaccessible
13of the 269 read·5%
Users who paid for Pro report that Pro features either don't function, give error messages, or are locked even after purchase; support ignores complaints.
›read 3 of these reviews
“Paid but no benefits — I paid for the Standard Version and instead of being able to use the benefits, I keep getting asked to pay again. I've already logged in and out several times and the help center doesn't help at all either.” — ★☆☆☆☆ · German“Pro subscription and no Pro features — I have a Pro subscription until December 2026, but I can't use any Pro features. The support is terrible! I will never pay money for this rip-off again! I want the rest of my subscription refunded.” — ★☆☆☆☆ · German“Rip-off — Already upgraded to the Pro version twice but it just doesn't work. Support only sends me some instructions instead of fixing the problem. I didn't get my money back either !!” — ★☆☆☆☆ · German
Deceptive pricing and subscription practices
8of the 269 read·3%
Users report bait-and-switch pricing where discounted trial offers disappear after signup, or full monthly charges are taken instead of promotional rates.
›read 3 of these reviews
“Offer — I wanted to buy the offer 1 month pro for 2.49€ but every time I try to do it it says I should pay 24€ the customer support couldn't help me with that and only said that's because of my App Store.” — ★☆☆☆☆ · German“Fraud! — Warning operators book after multiple attempts to debit large amounts, repeatedly debit amounts of 0.10€. Bank has been informed.” — ★☆☆☆☆ · German“Discount gone Nothing free to test — Wanted to try creating in the video.... Works without exporting. Ok then looked at what this costs. Already quite steep prices but there's a discount for the first year. You're supposed to sign up. Did it and boom discount gone!! What's this bullshit???” — ★☆☆☆☆ · German
Mandatory account registration required to use or export
6of the 269 read·2%
Users must register with real name, email, and payment card details just to export videos, even in free mode.
›read 3 of these reviews
“Its just NO — In order to Finish or render video you must register I just don’t want to register! And of course you can only one ULTRA HD export can do. (Of course if you a register), And you can Export your project, if you a registered!!! As data analysts, I don’t need to give my REAL NAME, ADRESSES Email, CARD just to export Go Pro video, and little of edits. I believe there is a lot of data breach in your…” — ★☆☆☆☆ · English“Unauthorized saving — Actually I love this app but because it saves the videos and so there's a possibility that I get uploaded to Tik Tok my parents took the app away from me now I miss the app and can never again have the joy of editing videos” — ★★☆☆☆ · German“Can't even get it to run. — When entering the date of birth, I can't enter the year, I can only select month and day. No keyboard appears and the next button is disabled. Yeah, that's it then. If there are already errors with something this simple, I don't even need to bother trying further.” — ★☆☆☆☆ · German
Watermark appears even with paid subscriptions
6of the 269 read·2%
Reviewers with paid Standard or Pro subscriptions still see CapCut watermarks on exported videos unless they upgrade further or upload directly to TikTok.
›read 3 of these reviews
“Pay for subscription but still get watermark — I don't see why I should pay for a subscription that isn't exactly cheap and then get the CapCut watermark put in every reel etc. and have to do free advertising. That's why I cancelled the subscription right away. Besides, the watermark is annoying in the video.” — ★☆☆☆☆ · German“CapCut Pro – No thanks. — Despite Pro subscription still watermarks on my videos? For me an absolute no-go. If I'm already paying for Pro, I expect videos without watermarks. One user less. No thanks, CapCut.” — ★★☆☆☆ · German“Watermark — I found the app great so far and edited all my content with it. But since an update I can't even save a simply edited video without a watermark anymore. What's that supposed to be? A video without paid effects? The app is becoming more and more unusable” — ★☆☆☆☆ · German
Privacy violations and unauthorized use of user content
4of the 269 read·1%
App claims ownership of all uploaded videos and photos in its terms; users discover their content belongs to the Chinese parent company ByteDance.
›read 3 of these reviews
“Data Protection Catastrophe — Data protection very bad, really a shame I loved the features and now I can't use them with a good conscience!” — ★☆☆☆☆ · German“Warning, everything you upload belongs to the Chinese parent company — The many features are very appealing nonetheless I would urgently advise everyone against installing this app. A look at the terms and conditions reveals that every clip and every photo uploaded in the app automatically belong to the parent company at Dence. Furthermore, you're asking for court costs if, for example, you have a logo or brand name…” — ★☆☆☆☆ · German“Stay away — According to the terms and conditions, capcut has all rights to your videos. Good thing my pro subscription expires on 21.05. :)” — ★☆☆☆☆ · German
Apple publishes the most recent written reviews, up to five hundred, and that is what was read — not a search for bad ones. Why so many of them are angry. The complaints above come from the 269 most recent negative ones. Newest review 2 days ago (06.09.2026), last collected today.
Britain
4.57★ from 178,249 ratings · version 19.4.0 · 34 of the last 75 written reviews are one or two stars
Basic features locked behind paywall
7of the 34 read·21%
Users complain that essential editing features like text-to-speech, audio extraction, and filters now require paid subscriptions when they were previously free.
›read 3 of these reviews
“Capcut — I mean its ok but imo alight motion would be much better as the effects are free (most if them) whilst on capcut lagit all of the good effects cost money so ye” — ★★☆☆☆ · English“Nothing is free! — Basically you have to pay for everything that other apps have with no payment.” — ★☆☆☆☆ · English“It was a good app — I feel like since the end of 2025 CapCut it making you pay for everything like now the text to speech voices I use are now pro and it hurts as a content creator for yt and TikTok” — ★☆☆☆☆ · English
App lags, freezes, and crashes
4of the 34 read·12%
Reviewers report severe lag, freezing when changing resolution, app crashes, and general poor performance during editing.
›read 3 of these reviews
“used to be good — now wants your money for like everything, lags out, half the time doesn’t work used to be easy now it’s rubbish” — ★☆☆☆☆ · English“Used to be great — Capcut used to be a great, easy video editing alternative. But when O redownloaded it to make a cute little video I realised it’s been completely ruined. Way too much focus on flashy TikTok trendy videos with templates that half the time won’t even load or work. Nonsensical glitched like telling me I’m out of storage when I very clearly wasn’t. And the layout is so busy now with half a million pop…” — ★☆☆☆☆ · English“money hungry and just not good for editors — i’ve been using capcut for years, and honestly it’s the worst editing app i have ever used. it’s money hungry, most of the good effects and filters etc are all premium and to get those that’s like 11 quid. recently it started lagging horribly, i can’t even change the resolution without it freezing up and taking forever to load which is didn’t do before. the app doesn’t…” — ★★☆☆☆ · English
Various bugs and glitches
4of the 34 read·12%
Users encounter multiple bugs including false storage warnings, text not displaying in saved videos, and broken audio after extended use.
›read 3 of these reviews
“I don’t like it — I keep getting try ing to make a edit without ANYTHING in ANYTHING and it keeps saying to much space. Don’t get it” — ★☆☆☆☆ · English“So many bugs — To many bugs, that’s it” — ★☆☆☆☆ · English“Used to be great — Capcut used to be a great, easy video editing alternative. But when O redownloaded it to make a cute little video I realised it’s been completely ruined. Way too much focus on flashy TikTok trendy videos with templates that half the time won’t even load or work. Nonsensical glitched like telling me I’m out of storage when I very clearly wasn’t. And the layout is so busy now with half a million pop…” — ★☆☆☆☆ · English
Inappropriate templates and content exposure
3of the 34 read·9%
Parents and users report the app displaying racist, homophobic, and disgusting content in templates, raising child safety concerns.
›read 3 of these reviews
“Not what I was expecting — So I feel like it’s really unfair like my friend who has CapCut pro was like omg this app is amazing and then I got the app almost everything is locked behind CapCut Pro and it’s not even like an editing app people post inappropriate racist homophobic content and it’s barely editing any more” — ★★☆☆☆ · English“Disgusting 🤮 — Don’t let children under the age of 18 have this app it has disgusting stuff would give it q zero if I could” — ★☆☆☆☆ · English“CapCut — It’s really good for editing and there are so many good templates ! But there are lots of inappropriate templates that sometimes come up randomly even if the maker is banned or has been reported . Really good for editing though !” — ★★☆☆☆ · English
Apple publishes the most recent written reviews, up to five hundred, and that is what was read — not a search for bad ones. Why so many of them are angry. The complaints above come from the 34 most recent negative ones. Newest review 2 days ago (06.09.2026), last collected today.
France
4.63★ from 130,406 ratings · version 19.4.0 · 24 of the last 58 written reviews are one or two stars
Too many features moved behind paywall
9of the 24 read·38%
Users report that features previously free are now paid, with everything requiring a Pro subscription or payment.
›read 3 of these reviews
“Disappointing — Everything becomes pay-to-play! Too bad!” — ★☆☆☆☆ · French“Cash grab — Everything becomes paid it's shameful and put back the slow zoom” — ★☆☆☆☆ · French“Betrayal — As someone that uses CapCut for 6 years the new updates disappointed me, now everything is pro I can’t even enjoy editing anymore, genuinely y’all gotta do smth about it because it’s really annoying!” — ★☆☆☆☆ · English
Frequent crashes, freezes, and lag
4of the 24 read·17%
App constantly crashes, freezes, lags, and causes videos to reload repeatedly during editing work.
›read 3 of these reviews
“not recommended — I advise against it on computer, it just keeps bugging out” — ★☆☆☆☆ · French“Good — Lots of bugs and exorbitant price...” — ★☆☆☆☆ · French“A catastrophe — CapCut could be an excellent application, especially thanks to its templates, but it has become almost unusable. Videos take an endless time to load, even clips of just a few seconds. The application lags, freezes, bugs constantly and I have to restart my Reels over and over again. I cleared the cache, deleted and reinstalled the application, restarted my phone and contacted support several times.…” — ★☆☆☆☆ · French
Apple publishes the most recent written reviews, up to five hundred, and that is what was read — not a search for bad ones. Why so many of them are angry. The complaints above come from the 24 most recent negative ones. Newest review 2 days ago (07.09.2026), last collected today.