Chase Mobile®: Bank & Invest
United States
4.83★ from 9,472,689 ratings · version 4.784 · 37 of the last 142 written reviews are one or two starsBill payment features don't work or missing
3of the 37 read8%
Bill pay is hard to access, past payment history isn't shown, and creditors disappear from recurring payments.
read 3 of these reviews
“Finding bill payments — There is no easy way to pull up bill payments unless you pair with Zelle. And does not show past bill payment info. One of my creditors vanished from my recurring payment page and I cannot find past creditors listed. Not a good system.” — ★★☆☆☆ · English“Pay bills — Can’t just click on bill pay and pay a bill.” — ★☆☆☆☆ · English“Should be easy, but isn’t — I have been trying to add a second email address to the Chase checking account for use with Zelle. I was doing this on chase.com, but the instructions were not clear or lacking. Then I tried it on the Chase app, and was told I had to do it on chase.com first, then continue on the app. Luckily there were better instructions on the app. So I did that, got confirmation of the new email, then…” — ★☆☆☆☆ · English
Apple publishes the most recent written reviews, up to five hundred, and that is what was read — not a search for bad ones. Why so many of them are angry. The complaints above come from the 37 most recent negative ones. Newest review yesterday (07.09.2026), last collected today.