4.93★ from 4,201,452 ratings · version 2026.17.0 · 21 of the last 112 written reviews are one or two stars
Mobile order pickup much slower than drive-thru
3of the 21 read·14%
Users report waiting much longer in mobile pickup lanes compared to regular drive-thru lines, defeating the purpose of ordering ahead.
›read 3 of these reviews
“Slower than drive thru — I’ve used the mobile app many times to order. My wait time in the mobile lane is typically MUCH longer than drive thru. Why sign up for an app, and give up more data, in exchange for a longer wait time?” — ★☆☆☆☆“35 minute wait in the actual mobile thru line just now AND MY ORDER WAS WRONG! — Mobile order is a joke here. If you can’t get us thru fast then stop doing mobile pickup drive thru option. You need to check with the Jefferson or Banks Crossing locations cause they are fast and accurate.” — ★☆☆☆☆“You can’t order ahead — I tried the order ahead feature so I can just pick it up and go without waiting. Unfortunately, it’s not quite there yet. They do not start your order until you ARRIVE. So it’s the same as ordering in line or at the drive through. You’re probably better off just going there and ordering in person. I saw people in line and in the drive through get priority. Just do that for the fastest service.” — ★☆☆☆☆
Orders not started until customer arrives
3of the 21 read·14%
App shows you're ordering ahead, but restaurant doesn't begin preparing until you physically arrive, making the feature useless.
›read 3 of these reviews
“Frustrating app — Worst app. Needs to have tracking on 100% of the time. Place won’t start an order until after you have already arrived. Basically defeats the point of ordering ahead.” — ★☆☆☆☆“Spent my whole work lunch period here — Not once, but twice this has happened I ordered ahead of time (6:41am mind you) and when I arrived at the location they started my order at 7:21 am when I get there @ 7:13ish, 3 people got their orders ahead of time for pickup while I was still waiting for mine and that felt very unfair, I’m not sure about this app anymore now..” — ★★☆☆☆“You can’t order ahead — I tried the order ahead feature so I can just pick it up and go without waiting. Unfortunately, it’s not quite there yet. They do not start your order until you ARRIVE. So it’s the same as ordering in line or at the drive through. You’re probably better off just going there and ordering in person. I saw people in line and in the drive through get priority. Just do that for the fastest service.” — ★☆☆☆☆
App crashes, freezes, or fails to function
3of the 21 read·14%
Users report app freezing, delivery orders not working, and general technical failures preventing order placement.
›read 3 of these reviews
“Online Order Doesn't Work — Mobile order is a nightmare, doesn't work and the staff refuse to help at all. Took an hour to pick up an order. Chik FilA needs to staff their order windows so people don't have to use this garbage app” — ★☆☆☆☆“Needs update — This app needs an update. I’m not sure about everyone else but I can not place my order for delivery.” — ★★☆☆☆“Keeps freezing — How can I retrieve my app when on road to Chick-fil-A and wants to send to my email” — ★☆☆☆☆
Apple publishes the most recent written reviews, up to five hundred, and that is what was read — not a search for bad ones. Why so many of them are angry. The complaints above come from the 21 most recent negative ones. Newest review 2 days ago (07.09.2026), last collected yesterday.