4.88★ from 4,078,041 ratings · version 9.98.0 · 31 of the last 56 written reviews are one or two stars
Advertisements displayed in banking app
7of the 31 read·23%
Reviewers object to sponsored ads and advertisements appearing on the app's home page and dashboard.
›read 3 of these reviews
“A large ad on home page — There is now a large sponsored ad on the home page of the app in the recent update. This is absurd” — ★☆☆☆☆“Ads in a CC app? — Would have given 5 stars previously but just noticed an outside ad in the app! Just went through a couple of rounds of fraud and seeing this link has freaked me out. Not having it!” — ★☆☆☆☆“REMOVE THE ADS — It’s unbelievable that we’re now getting ads in the citi banking app. Disgusting behavior from a “top” global bank. This rottens the customer experience so much…” — ★☆☆☆☆
App crashes or fails to open
4of the 31 read·13%
App crashes on launch, especially after updates, or won't open at all and shows persistent technical errors.
›read 3 of these reviews
“Inefficient app — Customer service said app under maintenance. May take a few hours. Went back the day after, still not working. It's been 3 weeks. Still not working. My online access is working fine on the laptop by the way.” — ★☆☆☆☆“Login fail — Never lets me login. It stays loading. Even deleted app to reinstall yet still fails. A billion dollars company yet hires trash software engineers?! What the point of using app.” — ★☆☆☆☆“Can’t use ap — Haven’t been able to use app in months. Says technical issue. I’ve uninstalled and reinstalled and nothing has fixed it. Would be nice to access my card info” — ★☆☆☆☆
Difficult or unhelpful customer service
4of the 31 read·13%
Representatives hang up, are hard to reach, treat customers poorly, and provide unsatisfactory explanations.
›read 3 of these reviews
“Horrible customer service — One of the worst customer service experience of any bank I’ve ever had I have multiple banks both in America and abroad, and I’ve never been treated the way they treated me” — ★☆☆☆☆“DO NOT BANK HERE — Extremely disappointing experience with Citi. I feel that my money was taken from me, and my account was closed without a satisfactory explanation or resolution. What made the situation even worse was my experience with the representative on the phone. While I was trying to get answers about my money and account, the representative was laughing, which I found extremely disrespectful and…” — ★☆☆☆☆“Worst banking experience — By far the worst Bank and experience I’ve had with a bank. Their Customer Service team is hard to reach. And when trying to use my card, they want me to verify based off their protocol and expect me to wait on hold for hours before someone answers. Simply ridiculous. Close all my parts with them will never bank the Citi again. I gave them more than five years to resolve issues so they never…” — ★☆☆☆☆
Apple publishes the most recent written reviews, up to five hundred, and that is what was read — not a search for bad ones. Why so many of them are angry. The complaints above come from the 31 most recent negative ones. Newest review 2 days ago (07.09.2026), last collected yesterday.