4.68★ from 1,797,220 ratings · version 14.34.37 · 25 of the last 98 written reviews are one or two stars
Excessive and unexpected fees
4of the 25 read·16%
Users complain about high fees for buying, selling, and withdrawing, with unexpected charges even within subscription periods.
›read 3 of these reviews
“What did yall do — So I been with Coinbase for like 6 years but got out of crypto from 2022 til recently and not only did Coinbase lie about the fee it will cost to send the money from one app to my Coinbase wallet which fun fact was $30 like that’s another huge issue but besides the point it was btc then I finally receive the $35 less balance and it gets turned in to Kbtc and not normal btc can’t be sent on btc…” — ★★☆☆☆“Ripoff on fees — The excessive fees are a ripoff and customer service is horrible” — ★☆☆☆☆“Fees Fees & More Fees — App is ok at best. Nothing stands out or sets coinbase apart from other crypto trading apps. The problem I have is all the fees. Fees for buying, fees for selling, fess for withdrawing. I won't be using this app any longer and will invest on a different platform.” — ★☆☆☆☆
Account frozen or restricted without clear reason
3of the 25 read·12%
Users report accounts being locked, frozen, or restricted, with Coinbase instructing them to make repeated small purchases to lift restrictions.
›read 3 of these reviews
“Stay away — They will lock you out of your accounts. You think maybe crypto provides another option where there isn’t big brother control but there is and it’s in the form of shady companies like Coinbase. Terrible stay away unless you want to loose money to them when they freeze your accounts” — ★☆☆☆☆“Complete trash — Asked for customer assistance and ended up with a restricted account lol. They told me to make small purchases over and over and they might remove the restrictions. Felt like a scam.” — ★☆☆☆☆“Getting worse and worse — No idea what they changed but before even when you used ach you would be able to cash out anything that wasn’t from ach now they freeze your entire account Jasmin wasn’t any help at all either Not to mention the crazy fees to purchase crypto just not worth it they want to force you into a subscription so bad” — ★☆☆☆☆
Unable to withdraw money or extreme delays
3of the 25 read·12%
Users cannot withdraw their funds, facing holds of 7+ days on deposits or being told they must buy crypto before withdrawing cash.
›read 3 of these reviews
“Long Holds & locked out of support — Can’t transfer money out as my deposits have been on hold for 7 days. I try contacting support from app and it’s no where to be found. Get the help link online have to log in to my account. Unrecognized device error. I’ve only ever used the app on my phone, but fine go to email to confirm it’s me and another error. Have to confirm on the device email from same device and this…” — ★☆☆☆☆“Scam — I have been trying for three weeks to get my cash in Coin base returned to my bank. Customer service does not answer the phone. I have used multiple financial Apps. This is by far the worse.” — ★☆☆☆☆“Crypto Scam — I downloaded the app and tried to remove my money from it as I was uncomfortable with it. Now I’m being told I need to buy a ridiculous amount of stuff to be able to get my money back.” — ★☆☆☆☆
Intrusive notifications and full-screen popups
3of the 25 read·12%
App resets notification settings without permission, displays dozens of checkboxes to disable, and shows constant full-screen popups on opening.
›read 3 of these reviews
“Shady notifications — After over a year with notifications turned off they decided to undo my settings and start BLASTING my phone with alerts. I go to turn them all off and there are like 50 individual check boxes to un select in like 10 different sections. Incredibly shady” — ★☆☆☆☆“Full screen popups — It is extremely irritating to have a whole full screen up appear every single time I try to open the app. Got to wait for the animation to play and wait for the X to load or whatever. “Stand with crypto” and “sign up for this or that.”” — ★☆☆☆☆“Loss of Functionality — The app used to work fine. Now there are popups every time I open the app.” — ★☆☆☆☆
Unresponsive or unhelpful customer support
3of the 25 read·12%
Customer service does not answer calls or emails, support is inaccessible from the app, and representatives provide no real solutions.
›read 3 of these reviews
“Scam — I have been trying for three weeks to get my cash in Coin base returned to my bank. Customer service does not answer the phone. I have used multiple financial Apps. This is by far the worse.” — ★☆☆☆☆“Worst crypto app — Terrible customer service was banned after MY account got hacked” — ★☆☆☆☆“Receiving crypto — Good luck if you’re trying to receive crypto from another Wallet if the network is down, do not reach out to customer support they’re only solution wait 3 to 5 business days. Absolute tragedy of an app. Robinhood isn’t any better.” — ★☆☆☆☆
Apple publishes the most recent written reviews, up to five hundred, and that is what was read — not a search for bad ones. Why so many of them are angry. The complaints above come from the 25 most recent negative ones. Newest review 4 days ago (05.09.2026), last collected 2 days ago.
Britain
4.59★ from 185,479 ratings · version 14.34.37
We have not read this app's reviews yet. Apple rations that feed to about one page per address every ten minutes and refuses datacentre addresses, so the reading is done by hand — the rating above is live, the complaints are not there yet.
Apple publishes the most recent written reviews, up to five hundred, and that is what was read — not a search for bad ones. Why so many of them are angry. The complaints above come from the 0 most recent negative ones. Newest review never, last collected never.
France
4.56★ from 47,943 ratings · version 14.34.37
We have not read this app's reviews yet. Apple rations that feed to about one page per address every ten minutes and refuses datacentre addresses, so the reading is done by hand — the rating above is live, the complaints are not there yet.
Apple publishes the most recent written reviews, up to five hundred, and that is what was read — not a search for bad ones. Why so many of them are angry. The complaints above come from the 0 most recent negative ones. Newest review never, last collected never.
Germany
4.44★ from 43,898 ratings · version 14.34.37
We have not read this app's reviews yet. Apple rations that feed to about one page per address every ten minutes and refuses datacentre addresses, so the reading is done by hand — the rating above is live, the complaints are not there yet.
Apple publishes the most recent written reviews, up to five hundred, and that is what was read — not a search for bad ones. Why so many of them are angry. The complaints above come from the 0 most recent negative ones. Newest review never, last collected never.