4.63★ from 2,559,723 ratings · version 3.339.0 · 39 of the last 56 written reviews are one or two stars
Delivery takes much longer than estimated
9of the 39 read·23%
Customers report delivery times changing dramatically after payment, often taking an hour or more when estimates promised 15–40 minutes.
›read 3 of these reviews
“Disgrace — So far waited 40 minutes and keep getting messages about finding a driver, they are at the store and then looking for a driver” — ★☆☆☆☆“Always takes longer — Headline said would take 15-30 mins. After pressing order changed to 30-40 mins. In the end took an hour. This happens every time.” — ★☆☆☆☆“Late delivery — The delivery usually takes ages and is delayed several times” — ★☆☆☆☆
Food arrives cold
7of the 39 read·18%
Reviewers say delivered food is consistently cold, congealed, or unable to be reheated properly.
›read 3 of these reviews
“Bad service — Really bad service turns up late and with cold food” — ★☆☆☆☆“Awful — Food is always cold and the drivers can never find my door” — ★☆☆☆☆“Received a terrible pizza and no refund — After 10 years I decided to delete the account and app, I got a pizza, it arrived cold…ok I can still heat it up so not big deal. When I lifted the pizza to put it in the oven, I realised there was a big hole in the pizza. I asked for a partial refund as I think I didn’t get what I paid for. The assistance, refuse the refund, they didn’t give any reason. I never ask for…” — ★☆☆☆☆
Orders arrive incomplete or wrong items
5of the 39 read·13%
Customers receive missing items, wrong items substituted, or partial orders when they paid for complete meals.
›read 3 of these reviews
“First use; useless — What a waste of time. 5 items in the order only 2 arrived.” — ★☆☆☆☆“Where is my food — I ordered 3 separate meals and I was given one. This is the second and last time I am using Deliveroo” — ★☆☆☆☆“Wing stop — The order was chicken, as requested, but the order literally couldn’t have been more wrong. If you want spicy chicken when you’ve not ordered it, Parmesan and garlic chicken, with no Parmesan and no garlic with no dips then it’s great” — ★☆☆☆☆
Discount codes disappear or don't work at checkout
5of the 39 read·13%
Advertised welcome codes and promotional discounts vanish after payment or fail to apply, yet still charge customers.
›read 3 of these reviews
“Hmmm… unimpressed. — Ok so lots of restaurants. But not wholly honest website “Claim25Now” purports to be a 25% discount, but in small print that saving is capped at £5. What’s the point of that? It’s a dishonest.” — ★★☆☆☆“FAKE VOUCHERS/DISCOUNTS — WHEN TAKING ORDER I USED A STUDENT DISCOUNT WHICH THEN DISAPPEARED AFTER PAYMENT FAILED (I had money in my account) THEN IT GOES BACK TO FULL PRICE” — ★☆☆☆☆“2 for 1 offer scam — Don’t fool for their 2 for one offer as you won’t get the discount if you use one of their over all codes” — ★☆☆☆☆
Customer service unresponsive or unhelpful
4of the 39 read·10%
Support ignores emails, closes tickets without response, or provides confused or dismissive assistance.
›read 3 of these reviews
“Ignoring emails asking for support — My ticket was closed without a response. Disappointing support.” — ★☆☆☆☆“Customer service — Customer service is terrible. Got completely confused with the information provided.” — ★☆☆☆☆“Dreadful customer service — Items arrived cold, congealed and unable to reheat as in a hotel. Deliveroo did nothing and just took the money. No redress, no refund, no meaningful apology…. Dreadful” — ★☆☆☆☆
Refunds denied or not processed
3of the 39 read·8%
Customers request refunds for damaged, cold, or incorrect food but Deliveroo refuses or fails to process them.
›read 3 of these reviews
“Received a terrible pizza and no refund — After 10 years I decided to delete the account and app, I got a pizza, it arrived cold…ok I can still heat it up so not big deal. When I lifted the pizza to put it in the oven, I realised there was a big hole in the pizza. I asked for a partial refund as I think I didn’t get what I paid for. The assistance, refuse the refund, they didn’t give any reason. I never ask for…” — ★☆☆☆☆“Unreliable — Drivers don’t leave all items, for some reason the refunds don’t go into my bank account.” — ★★☆☆☆“Dreadful customer service — Items arrived cold, congealed and unable to reheat as in a hotel. Deliveroo did nothing and just took the money. No redress, no refund, no meaningful apology…. Dreadful” — ★☆☆☆☆
Drivers fail to follow delivery instructions
3of the 39 read·8%
Delivery drivers don't ring doorbells, knock, or follow written instructions despite customer requests.
›read 3 of these reviews
“Awful — Food is always cold and the drivers can never find my door” — ★☆☆☆☆“Ring the bell — Not really hard to do , I left one note “ring the bell “ and did they NO , I suppose you employ people that can’t read then that’s what you get” — ★★☆☆☆“Very bad service — I ordered some food from an Indian Hotel today but the delivery boy dropped it my door step. I specifically mentioned please call the bell or knock the door. But the irresponsible delivery boy dropped the food in the door step which is a street people passing with dogs. This is not acceptable. I gave delivery charge for this order not free. Very bad service.” — ★☆☆☆☆
Food quality and safety concerns
3of the 39 read·8%
Customers receive spoiled, moldy, or contaminated food with broken seals.
›read 3 of these reviews
“Bun has smell of mold or is off — I threw away the bread mate the bread smell was very off please make sure for health purpose someone might end up with food poisoning it’s totally unacceptable check all your bread if the date is expired or something it turn my stomach I ordered the first time I was please but this time straight the bread smell hit my nose so I won’t order again” — ★☆☆☆☆“Wasted money on rubbish food — Since buying food from delivery company I’m very disappointed. These outlets need to check food b4 delivery Today my fish was too hard” — ★☆☆☆☆“The seal was broken — I am not sure why it looks like it was opened” — ★☆☆☆☆
Apple publishes the most recent written reviews, up to five hundred, and that is what was read — not a search for bad ones. Why so many of them are angry. The complaints above come from the 39 most recent negative ones. Newest review 3 days ago (05.09.2026), last collected 2 days ago.
France
4.55★ from 967,411 ratings · version 3.339.0 · 38 of the last 57 written reviews are one or two stars
Not enough negative reviews here to group anything honestly. There are 38, and the threshold is twelve.
Apple publishes the most recent written reviews, up to five hundred, and that is what was read — not a search for bad ones. Why so many of them are angry. The complaints above come from the 38 most recent negative ones. Newest review 2 days ago (06.09.2026), last collected yesterday.
Germany
4.59★ from 27,251 ratings · version 3.339.0
We have not read this app's reviews yet. Apple rations that feed to about one page per address every ten minutes and refuses datacentre addresses, so the reading is done by hand — the rating above is live, the complaints are not there yet.
Apple publishes the most recent written reviews, up to five hundred, and that is what was read — not a search for bad ones. Why so many of them are angry. The complaints above come from the 0 most recent negative ones. Newest review never, last collected never.