4.74★ from 1,868,014 ratings · version 8.24 · 23 of the last 58 written reviews are one or two stars
App fails to log in or gets stuck on login
3of the 23 read·13%
Users cannot log in; keyboard doesn't appear, app freezes, or loops through permission screens endlessly.
›read 3 of these reviews
“Can’t login — I’ve used this app before but after redownloading it I can’t login. It will go to the login page but the keyboard doesn’t appear at all for me and the screen freezes.” — ★☆☆☆☆“Can’t type my username, no keyboard show up. — Got stuck right at the first step, can’t login. Using iPhone Pro Max” — ★☆☆☆☆“Doesn’t login — The app does not allow anything immediately after download, besides go through the first 3-4steps where you click through “Continue” to allow location access, Bluetooth access, etc. Then the app goes straight to settings. I close the app/settings, retry opening the app, only for it to cycle through the same 3-4 permissions steps.” — ★☆☆☆☆
App spins, freezes, or becomes unresponsive
3of the 23 read·13%
App continuously spins, freezes, or hangs when trying to access accounts or features.
›read 3 of these reviews
“It doesn’t work — All it does is “spin” whenever I try to access any of my account.” — ★☆☆☆☆“Logging in — Everytime I try to log in it says the app is down, please fix this immediately” — ★☆☆☆☆“It won’t work — I can’t get passed enable Bluetooth. My Bluetooth is on but it keeps making go in circles. I guess I won’t be able to use the app. Trash” — ★☆☆☆☆
Excessively long customer service wait times
3of the 23 read·13%
Chat support takes 30 minutes to hours with no status updates or callback options offered.
›read 3 of these reviews
“Chat with us — Waited about 30 minutes for someone to enter my chat to address my technical issue.” — ★☆☆☆☆“Chat hold time :( — I just sat on chat for over an hour waiting for a cast member to talk to about a DAS pass. There was no countdown like “your number 99th in line” or “you have approximately 12 more minutes till your helped”…nothing! Very frustrating. I sent periodic notes saying am I still on hold? Could I have someone call me? Should I reach out to my Club 33 representative? Nothing!! At an hour, I tapped out. I…” — ★☆☆☆☆“Not off to a great start — I had to wait nearly three hours for help from customer service and did not get great assistance.” — ★☆☆☆☆
Problems buying or using tickets
3of the 23 read·13%
Military pricing difficult to apply, barcodes don't work, and full-day pricing charged for early closures.
›read 3 of these reviews
“Upset fan — They are charging full price for a day that the park closes early. I would be happy to delete this is they compensate folks that have been looking forward to going to the park but don’t even get the full day.” — ★☆☆☆☆“Tickets — Try to buy with the Military pricing is very difficult” — ★☆☆☆☆“App is very poorly made — Confusing for tier level selection and when ticket ordered online the bar code did not work.” — ★☆☆☆☆
App doesn't show or manage reservations
3of the 23 read·13%
Reservations disappear after updates, reservation system fails, or rides require conflicting reservation steps.
›read 3 of these reviews
“Don’t get the lightning pass — Paid 90 buck to still wait and you HAVE to reserve your spot on the ride so theoretically you’re still waiting and not a fast pass like six flags is like” — ★☆☆☆☆“Reservations — Fail” — ★☆☆☆☆“Broken! — Disney forced an update and now the app doesn’t show my reservation for tomorrow. Test before you deploy! Why does it always forget my password? Why do I need to log in to check Downtown Disney restaurant availability?” — ★☆☆☆☆
Apple publishes the most recent written reviews, up to five hundred, and that is what was read — not a search for bad ones. Why so many of them are angry. The complaints above come from the 23 most recent negative ones. Newest review 2 days ago (06.09.2026), last collected yesterday.