4.78★ from 4,980,700 ratings · version 13.10.0 · 50 of the last 63 written reviews are one or two stars
App crashes and error messages
10of the 50 read·20%
App constantly crashes, freezes, and displays error messages preventing orders or checkout.
›read 3 of these reviews
“what did you guys do — the app is so glitchy now i can’t even order 😭😭😭” — ★☆☆☆☆ · English“CRASH — This app is the worse. It works for a while then blows up!!!!” — ★☆☆☆☆ · English“Garbage garbage garbage — Here we go again. Another day, another hour long download. Garbage Doesn’t work. Requires constant updates to fix bugs and then more updates to fix the new bugs from the earlier rushed update to fix the old bugs. Don’t waste your time downloading and trying to navigate the numerous bugs like I did. Simply doesn’t work. They should admit defeat and just go out of business or revert to phone…” — ★☆☆☆☆ · English
New app design made ordering harder
6of the 50 read·12%
Recent app redesign made the interface harder to use, with more steps and confusing layout changes.
›read 3 of these reviews
“Every app update makes ordering harder — I used to really like the app functionality and it was easy to use, however it feels like over the last 8months every app update and graphic design change makes the app unusable. Love dominos for the pizza and I order once a week for my kids who can be a bit picky however I think I am done and will need to find a new pizza company as I am tired of fighting to get the orders to…” — ★★☆☆☆ · English“Losing business with a rotten dev team — There was literally no reason to change what worked, as barely working as it was. Now adding items to a coupon or cart is an experiment and it randomly loses connection. Like wtf are you guys doing.” — ★☆☆☆☆ · English“New apps, stupid asking more questions than it should — Why is there so many steps in the new app? Why do you need payment when the items free?” — ★☆☆☆☆ · English
Rewards and coupon redemption broken
5of the 50 read·10%
Cannot redeem rewards or coupons; verification fails, points won't apply, or coupons are lost after updates.
›read 3 of these reviews
“Broken & buggy. — Good luck trying to redeem your rewards. You're better off using the website on mobile” — ★☆☆☆☆ · English“Login errors — They wouldn’t let me log in, and this has been going on for years. 😭 I try logging in every time, and it always says “wrong password,” even after I reset it. I’m honestly just tired of dealing with it at this point, so I order as a guest every time and miss out on all the “benefits” they claim we get from ordering through our accounts.” — ★☆☆☆☆ · English“new app 👎🏾 — before when using any points, you never had to “verify” that it was you. now, it’s this requirement for you to “verify”, but I was unable to do so, due to it never sending me a code to my gmail. even after trying it on the app and on safari. the fact that it’s NO customer service immediately SUCKS, because it doesn’t help when the problem can’t be solved in real life time. 🙄 dominos, i love your food,…” — ★★☆☆☆ · English
Payment processing failures
4of the 50 read·8%
Payment methods fail repeatedly, requiring multiple attempts or forcing users to the website instead.
›read 3 of these reviews
“Not letting me pay with different payment ansnit has been happening for a few days — .” — ★☆☆☆☆ · English“Pretty but broken — Nice looking app but payment always fails. I have to order on the website to get it to work. Hope they fix it.” — ★☆☆☆☆ · English“The new update sucks — I can’t order anything it keeps saying error and refunding my money” — ★☆☆☆☆ · English
Cannot connect to store or change location
3of the 50 read·6%
App shows persistent technical difficulties connecting to stores or changing pickup locations.
›read 3 of these reviews
“Can’t change pick up location — It says experiencing technical difficulties if you try changing, which store you are picking up from. Never had this issue before thanks Domino’s.” — ★☆☆☆☆ · English“How many times can the App not work? — Whoever you have in your IT Dept, you need to fix it! Ridiculous that it would go out every couple of days…and stores don’t answer their phones” — ★★☆☆☆ · English“Could not connect to store — ITS BEEN SAYING THIS FOR OVER TWO MONTHS!!!! Im so sick of this update. I can’t even use my reward points because you have to order online. It’s soo stupid. I can’t even use google or safari. This update is trash fix the app properly. Otherwise it’s been a long road dominos but I’m done.” — ★☆☆☆☆ · English
Apple publishes the most recent written reviews, up to five hundred, and that is what was read — not a search for bad ones. Why so many of them are angry. The complaints above come from the 50 most recent negative ones. Newest review 24 days ago (07.09.2026), last collected 23 days ago.