4.77★ from 23,293,117 ratings · version 8.38.0 · 104 of the last 200 written reviews are one or two stars
Excessive fees and hidden charges
15of the 104 read·14%
Reviewers report outrageous service fees, delivery fees, and platform fees that nearly double the final price of orders.
›read 3 of these reviews
“Unhappy customer — Too much tax” — ★★☆☆☆“🤔 — Prices are outrageous” — ★☆☆☆☆“UPCHARGE — THE UPCHARGE IS OBSURD!!!!!” — ★☆☆☆☆
Refunds denied or partial refunds issued
14of the 104 read·13%
When orders fail to arrive or are incorrect, DoorDash refuses to refund or offers only partial refunds.
›read 3 of these reviews
“Terrible app — Will literally steal your money don’t use this app just go get the food yourself they allow workers to pick at your food distribute it to you improperly and then charge you for it.” — ★★☆☆☆“Order Delivered Wrong; no refund — I ordered DoorDash to my apartment. My apartment is well lit and it is easy to read numbers. My driver took my order to a completely different building on a completely different floor and left it. When I messaged him about where my order was, he ghosted me. I reached out to DoorDash to get my order refund or resent and they only offered to reimburse my 3 dollars of my 17 dollar…” — ★☆☆☆☆“Screw DoorDash — I canceled my order because last minute I decided against it. 17$ order. When I went to cancel the order, it let me know that I would receive a full refund. Then it glitched out and whenever i try and go to the help section on there to try and get my refund it magically won’t load but on any of my others it loads PERFECTLY fine. I have been a loyal dashpass payer and I’m beyond angry.” — ★☆☆☆☆
Orders delivered wrong or incomplete
12of the 104 read·12%
Customers receive incorrect orders, missing items, or someone else's food, often with no refund from the app.
›read 3 of these reviews
“DONT USE — Gets my orders wrong ever. Single. Time.” — ★☆☆☆☆ · English“Horrible — People steal your food and then DoorDash has to do a review they sent you the wrong food. DoorDash has to do a review.” — ★★☆☆☆“This company is scamming us all so bad. — I don’t think I’ve EVER received an order from DoorDash that was 100% correct. And I keep using it like an idiot.” — ★☆☆☆☆ · English
Unresponsive and unhelpful customer service
10of the 104 read·10%
Customers struggle to reach support, are put on hold indefinitely, or receive no resolution to their issues.
›read 3 of these reviews
“Customer service — Don’t even try to solve an issue. Customer service sucks every time I have to call with an issue.” — ★☆☆☆☆“Refunded fast, but terrible support and manipulative tactics — An app glitch double-charged me $72.09 for a single order ($144+ total). While the refund was processed in less than 24 hours, the customer support experience was completely unacceptable. When I called to give feedback on how poorly this was handled, support repeatedly put me on hold and refused to hang up on their end. To make matters worse, a supervisor…” — ★☆☆☆☆ · English“Terrible customer service — I order from Burger King I received the wrong food and said it wasn’t eligible for a refund when I quite literally got someone else’s food I even provided proof that it wasn’t what I ordered such a trashy service” — ★☆☆☆☆
Drivers stealing or mishandling food
8of the 104 read·8%
Dashers take orders to wrong locations, eat from food, cancel orders midway, or never deliver items.
›read 3 of these reviews
“Scamming door dashers — Basically been getting robbed” — ★☆☆☆☆“Crazy work — One of your drivers Ashly done took my food to her house and canceled the order while I’m up till 4 am workin on a project for work” — ★☆☆☆☆ · English“DoorDash literally let a dude steal my food — This driver texted me he hasn’t been paid for long wait I told him I didn’t have anything to do with that I’m just waiting for my food he then proceeded to tell me he’s not getting my order but still was at the store and it said dasher waiting for order he then repeatedly told me I didn’t pay for the order so I texted the customer support line and they did exactly nothing…” — ★★☆☆☆ · English
Late deliveries and repeated time delays
7of the 104 read·7%
Orders arrive much later than promised, with the app repeatedly pushing back delivery times while claiming to be on-time.
›read 3 of these reviews
“Great idea, horrible implementation — Allowing multiple orders to be picked up should be banned. It’s happened multiple times but today I watched my driver pick my food up (and sent me a message to confirm), then drive by where I was to pick up another order. It was sweet. I got to watch my food get cold and the ice melt in my drink. He could have stopped on the way but nope, it was decided my food needed to be cold.…” — ★☆☆☆☆“Ridiculous — Don’t let the ratings fool you, they give you an estimated delivery time but relentlessly delay it because of other factors. Why do you have to lie????? My food was supposed to come 30 mins ago but since you “delayed” the arrival time 6 times it’s still “on time”” — ★☆☆☆☆ · English“Service decreasing and price increasing — Ive had this app forever and recently (don't know if this is just my area) dashers are taking double the time that it should be taking to get my food to me even when I am tipping 4-5 dollars per order. Also, I have no idea where the additional 15 dollars in fees comes from every time I order if not for delivery costs. There is never any compensation. I am not paying…” — ★☆☆☆☆ · English
Unexpected charges and billing glitches
5of the 104 read·5%
App double-charges, charges without authorization, or processes payments for cancelled orders.
›read 3 of these reviews
“DoorDash — I never said yes to do it and they automatically charged a card I had in file” — ★☆☆☆☆“Refunded fast, but terrible support and manipulative tactics — An app glitch double-charged me $72.09 for a single order ($144+ total). While the refund was processed in less than 24 hours, the customer support experience was completely unacceptable. When I called to give feedback on how poorly this was handled, support repeatedly put me on hold and refused to hang up on their end. To make matters worse, a supervisor…” — ★☆☆☆☆ · English“So Convenient! — I’m more frustrated than happy with this service lately. I’ve purchased DashPass but when I go to use DoorDash on my phone, it doesn’t recognize that I’ve already purchased it. So I always get charged extra. I’ve also had several orders cancelled on me after waiting for a long time and after it says it’s on its way.” — ★☆☆☆☆ · English
Apple publishes the most recent written reviews, up to five hundred, and that is what was read — not a search for bad ones. Why so many of them are angry. The complaints above come from the 104 most recent negative ones. Newest review 23 days ago (09.09.2026), last collected 22 days ago.
Britain
4.73★ from 12,980 ratings · version 8.38.0
We have not read this app's reviews yet. Apple rations that feed to about one page per address every ten minutes and refuses datacentre addresses, so the reading is done by hand — the rating above is live, the complaints are not there yet.
Apple publishes the most recent written reviews, up to five hundred, and that is what was read — not a search for bad ones. Why so many of them are angry. The complaints above come from the 0 most recent negative ones. Newest review never, last collected never.
France
4.69★ from 3,202 ratings · version 8.38.0
We have not read this app's reviews yet. Apple rations that feed to about one page per address every ten minutes and refuses datacentre addresses, so the reading is done by hand — the rating above is live, the complaints are not there yet.
Apple publishes the most recent written reviews, up to five hundred, and that is what was read — not a search for bad ones. Why so many of them are angry. The complaints above come from the 0 most recent negative ones. Newest review never, last collected never.
Germany
4.66★ from 3,696 ratings · version 8.38.0
We have not read this app's reviews yet. Apple rations that feed to about one page per address every ten minutes and refuses datacentre addresses, so the reading is done by hand — the rating above is live, the complaints are not there yet.
Apple publishes the most recent written reviews, up to five hundred, and that is what was read — not a search for bad ones. Why so many of them are angry. The complaints above come from the 0 most recent negative ones. Newest review never, last collected never.