4.80★ from 874,457 ratings · version 4.21.120 · 46 of the last 50 written reviews are one or two stars
App freezes and crashes constantly
4of the 46 read·9%
App freezes during searches, won't load, crashes on opening, or becomes unusable after updates.
›read 3 of these reviews
“Useless app — Constantly freezes when I search for holidays, have to constantly start over and redo all of my filters. Gave up in the end” — ★☆☆☆☆ · English“App won’t open — Just downloaded the app update and now the app won’t open.” — ★☆☆☆☆ · English“No longer working for older phones — Updated the app and I’m no longer able to book flights on the app. V annoying.” — ★★☆☆☆ · English
App buttons and fields unresponsive
4of the 46 read·9%
Touchscreen elements don't respond properly; clicks register in wrong places or dropdown selectors fail entirely.
›read 3 of these reviews
“Back and forth app touch screen issue. 🤯 — Very simple app and still does not response the actions properly🤯” — ★☆☆☆☆ · English“Poor Performance — Your webviews are hurting you. I press on stuff and buttons dont work…” — ★☆☆☆☆ · English“App does work on IPhone 17 — The app just doesn’t work properly at all, (I have an iPhone 17). When you click somewhen it reacts somewhere else on the screen making it impossible!! It used to be so good have booked many holidays through it before. So disappointing. Will be booking through someone other than easyjet this time round.” — ★☆☆☆☆ · English
Unable to complete flight booking
4of the 46 read·9%
Users cannot select flights, add bookings, or complete purchases; selections disappear or fail to process.
›read 3 of these reviews
“Booking Problems — Please review the latest update as it is now impossible to book a flight on the app, as when you go to select the return it reverts back to the selection page” — ★☆☆☆☆ · English“Add a booking — Went to add a booking so I can check in online. However I add the booking reference & then my surname and press search… Hey presto nothing happened, it just effectively deletes your information… Not even an error message!! Would think you have this app sorted out by now!!” — ★☆☆☆☆ · English“Unable to buy flights ! — You select the flights but they don't appear in the basket. No matter what you do you can't select and purchase a flight. Rubbish.” — ★☆☆☆☆ · English
Check-in feature malfunctions
3of the 46 read·7%
Check-in fails to load or gets stuck, particularly when forced through advertisements.
›read 3 of these reviews
“Check in broken — Can’t skip through adverts it gives you for food and drink vouchers you’ll never need and then won’t load it so you’re stuck at check in” — ★☆☆☆☆ · English“Hopeless — App doesn’t allow a current flight booking to be imported. Trying to import a booking for August 3rd 2026, app refuses to import as the booking is ‘in the past’, which it clearly isn’t. As a result, I cannot access the digital boarding cards!” — ★☆☆☆☆ · English“No way to manage the flight through the app — There’s no option to manage the flight through the app” — ★☆☆☆☆ · English
Booking information difficult to find
3of the 46 read·7%
Flight and holiday booking details are buried in the app; users cannot easily locate or view their reservations.
›read 3 of these reviews
“Navigating — Bonkers travel app , was great before very hard to find the full booking , needs to be clearer ? Showing flights for one adult only not two . Please sort it out easy jet .” — ★☆☆☆☆ · English“App that hides your booking details a little too well — This is the strangest holiday provider app I’ve ever used. I booked my entire holiday, including the hotel and transfers, yet the only information that’s easy to find is the flight details. Everything else is buried somewhere. I just spent about half an hour trying to find the rest of my booking information, even though I managed to find it much faster before.…” — ★☆☆☆☆ · English“Unreliable — Bookings are difficult to view on the app which is glitchy to say the least. I can find booking via website but unable to find on app.” — ★☆☆☆☆ · English
Form fields reject valid input
3of the 46 read·7%
App won't accept copy-paste for passport details, apostrophes in names, or ID information; blocks legitimate data entry.
›read 3 of these reviews
“Bad UI — What [insert expletive word] decided to disable pasting from the clipboard when entering passport details?! I guess it was just to make life for an ordinary user that little bit harder, on top of the narrow seats that don’t even recline…” — ★☆☆☆☆ · English“Mixed — While the app has been useful for many years already, it has stagnated and hasn't addressed issues: fails to save ID information, yes I am still over 18, let me copy and paste passeport info! Here and there, it feels like the app team is not busy making it a better app.” — ★★☆☆☆ · English“Bad app — Terrible app. Glitchy. Will not let me put an apostrophe in my name which is borderline discrimination” — ★☆☆☆☆ · English
Apple publishes the most recent written reviews, up to five hundred, and that is what was read — not a search for bad ones. Why so many of them are angry. The complaints above come from the 46 most recent negative ones. Newest review 5 days ago (04.09.2026), last collected 2 days ago.
Germany
4.68★ from 117,363 ratings · version 4.21.120 · 44 of the last 50 written reviews are one or two stars
Not enough negative reviews here to group anything honestly. There are 44, and the threshold is twelve.
Apple publishes the most recent written reviews, up to five hundred, and that is what was read — not a search for bad ones. Why so many of them are angry. The complaints above come from the 44 most recent negative ones. Newest review 6 days ago (03.09.2026), last collected yesterday.
France
4.73★ from 334,042 ratings · version 4.21.120 · 44 of the last 50 written reviews are one or two stars
Not enough negative reviews here to group anything honestly. There are 44, and the threshold is twelve.
Apple publishes the most recent written reviews, up to five hundred, and that is what was read — not a search for bad ones. Why so many of them are angry. The complaints above come from the 44 most recent negative ones. Newest review 24 days ago (16.08.2026), last collected 2 days ago.