4.79★ from 5,910,368 ratings · version 2026.35 · 35 of the last 68 written reviews are one or two stars
Hidden or unexpected fees not disclosed upfront
3of the 35 read·9%
Customers charged unexpected fees at checkout or arrival that weren't clearly explained during booking, including resort fees, car deposits, and early check-in charges.
›read 3 of these reviews
“Early check in fee! — I arrived early, at 1:00 and they had a room available, but with a $25 early check in fee. This is such a short sighted money grab policy. I’m a loyal customer that they’ve lost.” — ★☆☆☆☆ · English“Not full disclosure — I wasn’t explained that I would have to pay a $400 deposit on the car and then I arrived in Florida. Expedia said I would still need to pay the resort fee of $61. But when I arrived I have to pay another $261. It’s not that I didn’t have the money but the lack of transparency is a little upsetting. I am in the business of upfront pricing. If I do the work and don’t give pricing upfront then I…” — ★★☆☆☆ · English“Scam — Never book a trip with them, and definitely don’t fall for their scam they call “trip protection”” — ★☆☆☆☆ · English
App freezes, locks up, or becomes unusable
3of the 35 read·9%
App locks up, crashes, or stops responding when users try to perform actions like selecting packages or navigating the interface.
›read 3 of these reviews
“Bad app — App doesn’t work well. Don’t use it. It’s has many bugs. Use another app 100%” — ★☆☆☆☆ · English“App locks up — Not able to select packages as the app locks up by Vivian try to delete and reinstall from the App Store. Awful experience.” — ★☆☆☆☆ · English“Mad — Can’t get anyone to help fix the app that is not working!!” — ★☆☆☆☆ · English
Impossible to reach real customer support
3of the 35 read·9%
Customers struggle to contact real people for help, stuck in loops with AI chatbots that cannot resolve issues or unable to reach any support at all.
›read 3 of these reviews
“Horrible app — Never buy any tickets off expedia. If you have any problems the website immediately sends you to ai which luckily knows it cant do anything to help you. But then, you get a real person and they cant even help you. If you need to cancel or refund your screwed and will be wasting hours on hours for one cancelation. Almost nothing can even be done in the app without going directly through the ai bot which…” — ★☆☆☆☆ · English“Improvement Suggestions — I prefer contacting a live, well trained professional in a quiet office. When I finally reach after many frustrating attempts to get pass an AI Chat I do not appreciate talking to a person in a very noisy call center. It is very difficult to have relaxing discussion with all the terrible background noise.” — ★☆☆☆☆ · English“Chat doesn't work — They don't help you and half the staff doesn't know how to help the customer” — ★☆☆☆☆ · Spanish
Bookings cancelled without proper notification or refund
3of the 35 read·9%
Flights or reservations cancelled by Expedia without informing the customer, or cancelled reservations still showing as active with charges applied.
›read 3 of these reviews
“Be careful - Reservation cancelled yet charged — My hotel (La Quinta-Burlington WA) reservation showed cancelled in the Expedia app yet the hotel charged me as a no show. Two weeks ago I called Expedia and after they contacted the hotel and I was told I would get a refund in a week or so. No refund received so I called Expedia today. Again they called the hotel. The Expedia agent put me on hold briefly and came back…” — ★☆☆☆☆ · English“Cancelled my flight — Expedia cancelled my flight without informing me. The flight still shows up in my account and says "time to check in for your flight." But they didn't provide an airline confirmation code, only an expedia confirmation code. When I got ahold of an agent he said they had cancelled it. The same thing happened to my sister a few years back. Do NOT use expedia.” — ★☆☆☆☆ · English“Mad — Can’t get anyone to help fix the app that is not working!!” — ★☆☆☆☆ · English
Listings show wrong location or misleading details
3of the 35 read·9%
Rental car locations listed as being at airports when they are not, or properties with inaccurate names or descriptions compared to what customers receive.
›read 3 of these reviews
“Disappointment — I want to express my great disappointment with Expedia over a situation that happened to us recently. We made a reservation, together with a group of family and friends, for a house in Siesta Key, Sarasota, that appeared on Expedia under the name "Dolphin Private House". When it came time to use the reservation, we discovered that the property apparently does not exist. The most concerning thing for…” — ★☆☆☆☆ · Spanish“Terrible — I searched for a car rental at the New Haven airport. Expedia listed the place as at the airport and it is not. The company will not refund my money nor will Expedia do anything about it. I will never use this service again!” — ★☆☆☆☆ · English“Absence — There are countries that don't appear when entering the passport” — ★☆☆☆☆ · Spanish
Unsafe or substandard accommodations booked through platform
3of the 35 read·9%
Customers booked stays at unsafe or poorly maintained places with broken locks, no hot water, or other safety and quality issues.
›read 3 of these reviews
“Terrible customer service and customer safety — They need to stop allowing customers booked unsafe places to stay” — ★☆☆☆☆ · English“Cheap room — This place is shady! The lock on inside door had the bar but nothing to keep it shut! The shower had no hot water! You get what you pay for here! Go elsewhere!” — ★☆☆☆☆ · English“A dump — Received by rogue front desk telling us that our reservation doesn’t exist. Wrong. I called because the safe in our room was blocked. Answer: I don’t have the key and my manager is on a vacation. I reply that it is not an answer so she relunctantly promises she will send a technicien. The day after, still nothing. I needed to dry a damp pair of jeans. « We do not have a laundry ». But. House keepers help me…” — ★★☆☆☆ · English
Refunds denied or promised but never received
3of the 35 read·9%
Customers promised refunds that never arrive, or denied refunds entirely when issues occur with bookings made through Expedia.
›read 3 of these reviews
“Terrible — I searched for a car rental at the New Haven airport. Expedia listed the place as at the airport and it is not. The company will not refund my money nor will Expedia do anything about it. I will never use this service again!” — ★☆☆☆☆ · English“Be careful - Reservation cancelled yet charged — My hotel (La Quinta-Burlington WA) reservation showed cancelled in the Expedia app yet the hotel charged me as a no show. Two weeks ago I called Expedia and after they contacted the hotel and I was told I would get a refund in a week or so. No refund received so I called Expedia today. Again they called the hotel. The Expedia agent put me on hold briefly and came back…” — ★☆☆☆☆ · English“Expedia scammed their customers — Is there an option for 0 start, I booked through Expedia a car when I arrived to the counter the agent refused to provide with my car because my return flight didn’t match my rental which I was never informed by Expedia during booking when I contacted Expedia they said there is nothing they can do because is the vendor policies, so why I would ever Expedia again if they failed to…” — ★☆☆☆☆ · English
Apple publishes the most recent written reviews, up to five hundred, and that is what was read — not a search for bad ones. Why so many of them are angry. The complaints above come from the 35 most recent negative ones. Newest review 2 days ago (06.09.2026), last collected yesterday.
Germany
4.61★ from 111,759 ratings · version 2026.35 · 34 of the last 50 written reviews are one or two stars
Not enough negative reviews here to group anything honestly. There are 34, and the threshold is twelve.
Apple publishes the most recent written reviews, up to five hundred, and that is what was read — not a search for bad ones. Why so many of them are angry. The complaints above come from the 34 most recent negative ones. Newest review 2 days ago (06.09.2026), last collected today.
Britain
4.70★ from 274,292 ratings · version 2026.35 · 17 of the last 51 written reviews are one or two stars
Not enough negative reviews here to group anything honestly. There are 17, and the threshold is twelve.
Apple publishes the most recent written reviews, up to five hundred, and that is what was read — not a search for bad ones. Why so many of them are angry. The complaints above come from the 17 most recent negative ones. Newest review yesterday (07.09.2026), last collected today.