4.84★ from 2,701,803 ratings · version 4.2.31 · 24 of the last 58 written reviews are one or two stars
No way to contact human support
6of the 24 read·25%
Reviewers say the app offers only automated AI chatbots with no option to speak to a live representative, making it impossible to resolve issues.
›read 3 of these reviews
“Fed up with constant promotions, alerts, “Fully automated support” — 9/4/26: you respond to the review with a link “Contact the Developer”, but there is no way to contact you there! Same nonsense. The only support you provide is a bot, which will refer us to a phone bot. 8/27/26: on top of everything else, there is no “Contact us”! There is a bot that can’t answer questions, and it will refer you to a support line…” — ★☆☆☆☆ · English“Member — This is the worst experience I have ever had. I have tried for two years to unfreeze my credit and I can not get past the automated system to talk to a live representative. The automated system can not unfreeze my account and I can not find a number to talk to a live agent. The worst customer service ever.” — ★☆☆☆☆ · English“Terrible company. — There is no possible way to contact a human being at Experian. They have data breaches all the time. If possible I recommend a different service to view or access your credit.” — ★☆☆☆☆ · English
Login errors and 2FA not working properly
4of the 24 read·17%
Reviewers report being unable to log in, receiving error codes, and two-factor authentication failing or requiring phone calls every time.
›read 3 of these reviews
“2FA Doesn’t work — I have 2fa enabled on my account and login with biometrics for my phone enabled. When I login either with biometrics or with my password, it prompts me for 2FA every single time. The text message never comes, but the phone calls work. which means that every time I want to log into this app, I have to receive a phone call to put in the code even though the app on my phone is gated with biometric…” — ★☆☆☆☆ · English“Logging problems — Lately the app has a lot of issues log in” — ★☆☆☆☆ · English“Terrible app — Takes money every month but can’t even login without error code On” — ★☆☆☆☆ · English
Credit score reporting is inaccurate
4of the 24 read·17%
Reviewers say the app shows incorrect credit scores, falsely claims score increases, and misleads about the impact of credit products.
›read 3 of these reviews
“This is bull — “Most buy now, pay later accounts don't impact traditional credit scores right now.” Because if you don’t pay on time then it would go against your credit rating. This are the same as loans so it should impact your score because of it being A LOAN!!!!” — ★☆☆☆☆ · English“Credit reporting — App gives info on balances but score isn’t accurate. Constantly notifies me that my score increases but check it and nope. Always suggesting applying for more credit cards. Doesn’t seem legit much less accurate.” — ★★☆☆☆ · English“No ding lie — I was finally getting my credit score up past 660 and I applied for a No ding credit card according to Experian. I got denied and my credit score dropped 20 to 30 points so don’t fall for the no Dean credit card offers.” — ★★☆☆☆ · English
Subscription charges continue after cancellation
3of the 24 read·13%
Multiple reviewers report the app continued charging their credit cards even after they cancelled their subscriptions or free trials.
›read 3 of these reviews
“No subscription? — Make sure to block app from taking from your card I’ve canceled my subscription before the free trial had two transactions from them still no” — ★☆☆☆☆ · English“Scam artist — If you opt into buying their services they will put your credit card on automatic payments and not only that, they will make it difficult to cancel. Talk to a live person? Forget it it’s fully automated AI chatbots scammers!” — ★☆☆☆☆ · English“Terrible app — Takes money every month but can’t even login without error code On” — ★☆☆☆☆ · English
App cluttered with deceptive ads and credit offers
3of the 24 read·13%
Reviewers complain the app is bloated with misleading banners, loan offers, and credit card applications that obscure actual functionality.
›read 3 of these reviews
“Is it an app or an ad — It is do bloated with useless deceiving banners and text i just end up getting routed to a loan or CC application. Nothing really useful. Not designed to be on a phone. The only reason i hot this was due to some bank i never used some how got my data and then it hot stolen. I had to turnnoff notifications as it just blows up your phone. I dont see any real purpose” — ★☆☆☆☆ · English“Credit reporting — App gives info on balances but score isn’t accurate. Constantly notifies me that my score increases but check it and nope. Always suggesting applying for more credit cards. Doesn’t seem legit much less accurate.” — ★★☆☆☆ · English“Garbage — It’s so bloated with offers that it’s hard to find where to go to submit a fraud dispute.” — ★☆☆☆☆ · English
Collects and shares data without consent or control
3of the 24 read·13%
Reviewers say the app collects personal information without permission, shares it with third parties, and provides no way to opt out.
›read 3 of these reviews
“Money Grab — They collect info whether you want them to or not, share that info with whomever and want YOU to pay for YOUR information. Now how is that not illegal? Oh and there is no way to tell them to stop collecting info AND they never responded to comments or acknowledge issues brought up.” — ★☆☆☆☆ · English“Is it an app or an ad — It is do bloated with useless deceiving banners and text i just end up getting routed to a loan or CC application. Nothing really useful. Not designed to be on a phone. The only reason i hot this was due to some bank i never used some how got my data and then it hot stolen. I had to turnnoff notifications as it just blows up your phone. I dont see any real purpose” — ★☆☆☆☆ · English“Terrible company. — There is no possible way to contact a human being at Experian. They have data breaches all the time. If possible I recommend a different service to view or access your credit.” — ★☆☆☆☆ · English
Apple publishes the most recent written reviews, up to five hundred, and that is what was read — not a search for bad ones. Why so many of them are angry. The complaints above come from the 24 most recent negative ones. Newest review 2 days ago (06.09.2026), last collected yesterday.