4.85★ from 2,351,405 ratings · version 17.5 · 31 of the last 65 written reviews are one or two stars
High convenience fees charged unexpectedly
4of the 31 read·13%
Users object to surprise convenience fees of $6.58 to 20% added to ticket purchases, discovering them too late to avoid.
›read 3 of these reviews
“Convenience fee — I get charged $6.58 because I buy the tickets ahead of time through Fandango? If I had realized that before I purchased the tickets, I never would've bought them on Fandango. I will never buy tickets on Fandango ever ever ever again.” — ★☆☆☆☆ · English“20% “Convenience” Fees — 20% convenience fee is outrageous and gross.” — ★☆☆☆☆ · English“OKAY…ish app experience. — Fandango is a good app to buy movie tickets. However the convenience fee and Donation fee are expensive. What is this donation for? Convenience fee is high.” — ★★☆☆☆ · English
Critical features missing or unavailable
4of the 31 read·13%
App lacks QR code download, text ticket function, Apple Pay support, and doesn't show all available movies.
›read 3 of these reviews
“App not showing ALL movies available in the area even though actual theater has listing for it — App not showing ALL movies available in the area even though actual theater has listing for it” — ★☆☆☆☆ · English“No QR code — Unable to download QR code waste of time” — ★☆☆☆☆ · English“Cannot Text Tickets — Purchased 2 tickets but get an error message when trying to text tickets to myself 😞” — ★★☆☆☆ · English
Excessive ads and loud auto-playing trailers
3of the 31 read·10%
App bombards users with ads and trailer videos that blast audio at full volume regardless of phone settings.
›read 3 of these reviews
“Too many ads — I just to get my tickets and move on” — ★☆☆☆☆ · English“One big advertisement — It’s like playing a video game, but no one wins….” — ★☆☆☆☆ · English“Works ok but blasts audio of trailers — Does a good job to help find out what movies are playing and when. But each time you use the app, the trailer blasts at 100%. Even if your phone is 20% audio volume you have this stupid thing blasting unnecessary.” — ★★☆☆☆ · English
Rewards and promo codes difficult or non-functional
3of the 31 read·10%
Rewards points expire quickly, promo codes are hard to enter, and applied rewards don't actually work at checkout.
›read 3 of these reviews
“Points — The points expire way to fast” — ★☆☆☆☆ · English“Made so it’s incredibly hard to use rewards — It’s easy for an app to apply rewards points and promos for your purchases but this one does nothing to help the customer/member experience. You need to get your monthly promo code (it’s long), then get your reward code which often said applied but isn’t and then if there’s a movie promo apply it. I often time can’t get one or two of them to work. So the benefit of paying…” — ★☆☆☆☆ · English“The Best Worst Option — The fact that we accept this app as a 4.9/5 in our society just goes to show how deteriorated the movie experience has become for everything accept the movie itself. The fact that I, as a member, have to enter my own codes for my monthly perks, can’t exchange the time of a membership ticket, can’t stack my membership perks with gift cards, can’t see my offers in app, can’t see up to date seat…” — ★☆☆☆☆ · English
Deceptive design tricking users into unwanted purchases
3of the 31 read·10%
App uses dark patterns like pre-selected donation fees and confusing screens to trick users into buying unwanted services.
›read 3 of these reviews
“Fish hook — Too many offers for services I do t want or need. It seems Fandango is hoping I rush through the ordering process and select a service I didn’t want.” — ★★☆☆☆ · English“No privacy — The app overly shares personal information & automatically selects donations. The additional convenience fees & lack of previews is strange. Big restrictions on where you can also sit. Next time I will just show up early at the movie theater & deal with a person.” — ★☆☆☆☆ · English“Defaults to charitable donation fee — So not cool! That is just rude that you charge as a default to send money to charitable donations” — ★☆☆☆☆ · English
App crashes, freezes, or fails to load
3of the 31 read·10%
App becomes unresponsive during critical moments like checkout or presales, showing blank screens or crashing entirely.
›read 3 of these reviews
“Pay option doesn’t work — I have tried to buy movie tickets from this app. After I select a seat a screen appears for two seconds that I can’t read that fast. The app will not let me purchase tickets. I have deleted the app twice, reloaded, updated, and even asked customer service at fandango for help. Their customer service is the biggest joke around. Worthless for help. I’m very disappointed with fandango app. I…” — ★☆☆☆☆ · English“Unbelievable — How is your app STILL not working 9 hours after the Dune tickets dropped? Isn’t that, like, its whole purpose?” — ★☆☆☆☆ · English“Presales are a scam — Waited an hour to buy tickets for Dune Pt 3 and the app finally refreshed… to a blank screen. Good job, guys!” — ★☆☆☆☆ · English
Apple publishes the most recent written reviews, up to five hundred, and that is what was read — not a search for bad ones. Why so many of them are angry. The complaints above come from the 31 most recent negative ones. Newest review 23 days ago (08.09.2026), last collected 22 days ago.