4.76★ from 1,451,522 ratings · version 6.21.0 · 20 of the last 50 written reviews are one or two stars
App crashes, freezes, or becomes unresponsive
3of the 20 read·15%
App crashes, freezes up, or stops responding; requires deletion and reinstallation multiple times per week to function.
›read 3 of these reviews
“Mr — App crashes or freezes up far too often” — ★★☆☆☆ · English“2026 F160 Platinum — Have to delete app and reinstall 3-4 times per week. App freezes frequently, has missing or only partial data. Used the security app once to disable the truck and the next morning i could not start the truck because the app froze. Had to delete app twice and reinstall to drive my 86,000 dollar truck.” — ★★☆☆☆ · English“Ac — Damn app forces me to update it. Now when I click schedule service it goes into a loop back to downloading update.” — ★☆☆☆☆ · English
Remote start function doesn't work
3of the 20 read·15%
Remote start feature fails frequently, gives errors, or only works occasionally; prevents users from starting vehicles reliably.
›read 3 of these reviews
“App doesn’t work most of the time — I want to start up my car in the morning, but I mostly get errors that it was unable to start my car. I feel like the app works 40% of the time” — ★☆☆☆☆ · English“Start doesn’t work — New update only lets me turn off vehicle, and then gives me an error that the vehicle is already off. So I can’t start my car when it’s literally 106 f outside 😭 This app always does some bs like this when it’s the hottest and coldest!” — ★☆☆☆☆ · English“Quite simply the worst electronics of any modern vehicle — I won’t bore you with all the electronic gremlins that haunt my 2023 F 150. Speaking of this app specifically, I’m lucky it it will successfully connect to the vehicle and start it one time in three.” — ★☆☆☆☆ · English
App loses connection to vehicle
3of the 20 read·15%
App fails to connect to vehicle, locks users out for weeks, or disconnects after updates; requires workarounds like spare keys.
›read 3 of these reviews
“App won’t connect after update — Most recent update disabled the ability for the app to connect to my truck” — ★☆☆☆☆ · English“Locked out all the time — The app never works. I get locked out of my car where it won’t connect for weeks on in and I have to go down to get spare keys made to get back into the fn truck. I have two brand new 2025 Ford pick ups that I am constantly locked out of because the app is always down. Definitely not happy with my new trucks.” — ★☆☆☆☆ · English“Connection Issues with Modem — The modem on my truck has issues connecting with my IOS Ford Pass App. Had a 2019 and never had issues but my 2022 constantly has issues connecting the with app” — ★☆☆☆☆ · English
Apple publishes the most recent written reviews, up to five hundred, and that is what was read — not a search for bad ones. Why so many of them are angry. The complaints above come from the 20 most recent negative ones. Newest review 4 days ago (05.09.2026), last collected 3 days ago.
Germany
4.51★ from 29,342 ratings · version 6.21.0
We have not read this app's reviews yet. Apple rations that feed to about one page per address every ten minutes and refuses datacentre addresses, so the reading is done by hand — the rating above is live, the complaints are not there yet.
Apple publishes the most recent written reviews, up to five hundred, and that is what was read — not a search for bad ones. Why so many of them are angry. The complaints above come from the 0 most recent negative ones. Newest review never, last collected never.
Britain
4.63★ from 40,618 ratings · version 6.21.0
We have not read this app's reviews yet. Apple rations that feed to about one page per address every ten minutes and refuses datacentre addresses, so the reading is done by hand — the rating above is live, the complaints are not there yet.
Apple publishes the most recent written reviews, up to five hundred, and that is what was read — not a search for bad ones. Why so many of them are angry. The complaints above come from the 0 most recent negative ones. Newest review never, last collected never.