4.72★ from 1,559,124 ratings · version 16.15 · 35 of the last 53 written reviews are one or two stars
Cannot log in to account
9of the 35 read·26%
Users report being unable to sign in despite correct credentials, with app freezing or showing error messages while web login works.
›read 3 of these reviews
“It won’t let me sign in — I’m 13+ an it won’t let me get in” — ★☆☆☆☆ · English“Logging in — I have spent the past 3 DAYS attempting to sign in/join group me and I don’t know if it’s my phone or not because I can sign up on the website but the app doesn’t work at all. Again to reiterate, the website works great no complaints, but the app is horrible!!” — ★★☆☆☆ · English“Can’t get in to acc — Tried recovering my account literally 10 seconds after accidentally deleting it. Everytime I attempted it sent me to a page that said error and I eventually lost it. Now I can’t even sign in with my school email to make a new account or my phone number. Customer service also sucks because you have to wait in a queue to talk to someone online instead of just getting a phone number to call.” — ★★☆☆☆ · English
SMS text message forwarding removed
5of the 35 read·14%
GroupMe stopped forwarding messages as SMS texts, requiring users to use the app instead, eliminating a key feature.
›read 3 of these reviews
“Fail — They have recently ended their free SMS groups, which is a dealbreaker for me☹️” — ★☆☆☆☆ · English“Angry — they took away the sms feature😡 SHAME ON THEM!!!” — ★★☆☆☆ · English“No SMS messages — Pretty much worthless now that it is not forwarding as a text message!!” — ★☆☆☆☆ · English
Account locked or frozen unexpectedly
4of the 35 read·11%
Users report accounts frozen or locked due to age verification, inactivity, or duplicate phone numbers with no resolution from support.
›read 3 of these reviews
“Age Verification Locked my account — My account is locked due to an age verification, I’m over the age of 21, I spent a long time talking to a support person who said nothing can be done.” — ★☆☆☆☆ · English“Many issues especially content — This app lacks many safeguards, and content filters. Anybody can message you and it gets really sketchy. I accidentally logged out of my account and it says account frozen and I can’t log back in. Help” — ★☆☆☆☆ · English“Annoying — I didn’t mess with the app for a long time because it’s the summer and my groups from school were not using it at the time. Well the app has logged me out. Because I mistakenly typed in my email wrong when I first got the app (would not let me change it) so when I try to reset my password I can’t get the email. It also won’t send me a text message instead. So now I can’t log in to my account and have lost…” — ★★☆☆☆ · English
Phone number rejected during sign-up
3of the 35 read·9%
App rejects valid phone numbers as invalid during account creation or login, even for US numbers or after double-checking.
›read 3 of these reviews
“Error — When I tried to enter my phone number to create a account, It never worked and said “Enter a valid phone number”” — ★☆☆☆☆ · English“Won’t let me log in — I don’t have an account here though when I did it with my phone number, it stated the country isn’t supported yet. But I live in America. The three first letters are (939) please fix this.” — ★☆☆☆☆ · English“stupid — doesnt support bosnian number format but the 387 is literally right there, doesnt let me make an account at all just because if the stupid format thingy” — ★☆☆☆☆ · English
Cannot join or add members to groups
3of the 35 read·9%
Users unable to join groups via direct links, add members by phone number, or be manually added by administrators.
›read 3 of these reviews
“I hate this so much — Although its convenient for college campuses especially for dorms and clubs it’s so infuriating to deal with!! 1. Last semester group me wouldn’t even allow me to join groups for classes or study groups when I was given the link to join directly ! Someone had to manually add me so I could communicate with them. 2: when I tried to log into the app with my Microsoft account it wouldn’t let me, so…” — ★★☆☆☆ · English“Unable to add new member — Unable to add new member to a group via phone number. This is a new problem not experienced in the past. 17Aug2026” — ★☆☆☆☆ · English“does not work — Will not let people add me and will not let me join groups. Do not use this app.” — ★☆☆☆☆ · English
Apple publishes the most recent written reviews, up to five hundred, and that is what was read — not a search for bad ones. Why so many of them are angry. The complaints above come from the 35 most recent negative ones. Newest review 3 days ago (05.09.2026), last collected yesterday.
Britain
4.46★ from 1,709 ratings · version 16.15
We have not read this app's reviews yet. Apple rations that feed to about one page per address every ten minutes and refuses datacentre addresses, so the reading is done by hand — the rating above is live, the complaints are not there yet.
Apple publishes the most recent written reviews, up to five hundred, and that is what was read — not a search for bad ones. Why so many of them are angry. The complaints above come from the 0 most recent negative ones. Newest review never, last collected never.
France
4.34★ from 536 ratings · version 16.15
We have not read this app's reviews yet. Apple rations that feed to about one page per address every ten minutes and refuses datacentre addresses, so the reading is done by hand — the rating above is live, the complaints are not there yet.
Apple publishes the most recent written reviews, up to five hundred, and that is what was read — not a search for bad ones. Why so many of them are angry. The complaints above come from the 0 most recent negative ones. Newest review never, last collected never.
Germany
4.35★ from 556 ratings · version 16.15
We have not read this app's reviews yet. Apple rations that feed to about one page per address every ten minutes and refuses datacentre addresses, so the reading is done by hand — the rating above is live, the complaints are not there yet.
Apple publishes the most recent written reviews, up to five hundred, and that is what was read — not a search for bad ones. Why so many of them are angry. The complaints above come from the 0 most recent negative ones. Newest review never, last collected never.