4.75★ from 4,659,082 ratings · version 2026.36 · 34 of the last 60 written reviews are one or two stars
Orders arrive late, incomplete, or not at all
6of the 34 read·18%
Reviewers report orders taking hours to deliver, arriving incomplete, being cancelled repeatedly, or not arriving at all despite payment.
›read 3 of these reviews
“Do not use if you wish to eat dinner! — I have made at least 6 orders on the app. Only one was timely delivered. One was incomplete. Two did not arrive. On one of those orders, they would not refund the charge to my credit card. The only reason that I ordered again was to up the app credit. What a joke. If I could give negative stars, I would. Use DoorDash. It arrives every time when they say it will be delivered.” — ★☆☆☆☆“Terrible — I ordered a sandwich and the delivery time changed multiple times. I was forced to wait over an hour for my order because Grubhub refused to refund me and cancel my order. I don’t know why there’s an option to say “order is taking longer than expected” if there’s not going to be any reasonable solutions to the problem. Never using this app again.” — ★☆☆☆☆“Always cancelled — I have ordered food 3 times and each time the time gets pushed back and then my orders get cancelled. They need to find more drivers!” — ★☆☆☆☆
Drivers unresponsive, unreliable, or incompetent
3of the 34 read·9%
Drivers don't follow directions, ignore calls and texts, drive wrong vehicles, work for competitors, and are untrackable or deliver to wrong addresses.
›read 3 of these reviews
“DoorDash is better — Not sure what happened, but I just had an order that was delivered that was not mine. I wanted to see if I could call the driver to catch him before he got too far. But now texting or calling the driver isn’t even an option?!? I also received no text or picture of my “delivered” order. I also wanted to reach out to customer service, but there’s no such thing! Luckily I got a reorder at no extra…” — ★☆☆☆☆“Worst drivers — Nothing but issues with the delivery drivers. They don’t follow directions, they don’t answer calls or texts, it’s a 50/50 chance they’re driving what they say they’re driving and drive for more than one company at a time. Don’t ever go by the estimated time of arrival because 90% of the time they’re off.” — ★☆☆☆☆“Avrides is the worst (the rest of Grubhub is fine) — Update: It forcibly unlinked my Apple account and is now showing none of my previous orders, which means I cannot get support for issues with an order or anything. The avrides delivery robots are incredibly annoying to deal with because the app has almost no tracking for them. I never know when my food is going to arrive and have to run to keep the robot from…” — ★★☆☆☆
Refunds and compensation refused or delayed
3of the 34 read·9%
Reviewers denied refunds for missing items, late orders, or problems; refunds take weeks instead of being issued immediately with cancelled orders.
›read 3 of these reviews
“Purchase — I ordered two meals and 2 cookies. I received my two meals and I did not receive my cookies. I was expecting a refund but they denied me a refund or any compensation. Just imagine if it was more than just two cookies?? Would they keep my money?” — ★☆☆☆☆“Do not use if you wish to eat dinner! — I have made at least 6 orders on the app. Only one was timely delivered. One was incomplete. Two did not arrive. On one of those orders, they would not refund the charge to my credit card. The only reason that I ordered again was to up the app credit. What a joke. If I could give negative stars, I would. Use DoorDash. It arrives every time when they say it will be delivered.” — ★☆☆☆☆“Cancelled Orders/Returns — Money Should Be Issued Back IMMEDIATELY! You’ll don’t know if it’s someone’s last, all they have and they have to wait for bank refunds.. RIDICULOUS!!!! If this is so secure returns would be as fast as transactions ante made” — ★☆☆☆☆
Customer service is AI, unhelpful, or unresponsive
3of the 34 read·9%
Support is handled entirely by AI, offers only $5 credits as resolution, and fails to help with actual problems or communicate with customers.
›read 3 of these reviews
“Bad Service — The customer service is AI and is very bad. And, when order is almost late, they change the EST. Time to make it not late.” — ★☆☆☆☆“TERRIBLE!! — The absolute worst food delivery services ever. I have been using this service for a few years in hopes that it would be better and they’ve failed EVERY time. Their resolution is to always give out $5 in app credit. Communication is through AI. Food always takes 2-3hrs to deliver. Quality of the food always ends up being cold or missing. And they will end the conversation abruptly with no resolve. Not to…” — ★☆☆☆☆“Trash — If you see any positive reviews they are all lies. Food will take about an hour to arrive, support is trash, prices are way more expensive than DoorDash and UberEats. Promos never work, they offer credits but they never work either. Do not waste your time or money. I also want to add, tipping does not mater here, you can tip $20 and your order will still get stolen or canceled. Honestly I think they’re…” — ★☆☆☆☆
High fees, markups, and personalized pricing
3of the 34 read·9%
Reviewers complain about insane fees, prices much higher than competitors, personalized fees based on personal data, and promos that don't work.
›read 3 of these reviews
“Dont Don’t do it!! — I’ve spent over 1,000$ in food delivery… here to give a heads up it could be you. Just say no lol, sry easy to use but everything adds up. Too good of an app for its own good.” — ★☆☆☆☆“Fees — Fees are insane” — ★☆☆☆☆“Fees are based on your personal data — I’ve deleted my account and deleted the app. Personalized fees are BS and I’ll continue to do this same process for any other app” — ★☆☆☆☆
Apple publishes the most recent written reviews, up to five hundred, and that is what was read — not a search for bad ones. Why so many of them are angry. The complaints above come from the 34 most recent negative ones. Newest review 3 days ago (06.09.2026), last collected 2 days ago.