4.83★ from 1,927,709 ratings · version 194.05 · 24 of the last 58 written reviews are one or two stars
Forced migration to Lloyds brand unwanted
5of the 24 read·21%
Customers unhappy about being forced to move from Halifax to Lloyds, losing the iconic brand after decades.
›read 3 of these reviews
“Leaving — 40 years ago I did not sing up to be a lloyds customer . I shall be closing all my & my families accounts in the near future.” — ★☆☆☆☆“5* for Halifax 0* for Lloyds — Halifax are great. I’ve been a customer for over 30 years. Lloyds forcing customers to leave Halifax with no consultation whatsoever is a joke - and a good indication of how they treat customers. I was previously a Lloyds customer - that experience combined with this forced move is enough to make me look for an alternative bank. No thanks Lloyds.” — ★☆☆☆☆“Time to quit — Who asked to be dumped out of “The Halifax” into Lloyds? Been with the Halifax for over 50 years. Time to move back to a real building society. The managers trashed the mutually owned building society in 1997 - making it a privately owned “bank” - to more than double their salaries. Selfish. To achieve what exactly? Destroying the best most stable secure building society in the UK. Now being closed…” — ★☆☆☆☆
Unable to make or process payments
4of the 24 read·17%
Users cannot complete payments via app, including mortgage payments and large transactions.
›read 3 of these reviews
“Messages/ mortgage — I am unable to pay mortgage payment via the app…. I am unable to see and reply to messages…. I have no replies to online alerts I raised regarding unauthorised payments…” — ★☆☆☆☆“Halifax scammer — I’ve been scammed by my own bank pay 3 months mortgage around £2287 but my mortgage didn’t reduce single penny infant it went up by £467 don’t know which way to run” — ★☆☆☆☆“Very complicated for a🦖who is nearly 80! — I will have to visit a person to change to Lloyd’s App. All just over complicated. I could not find the punctuation to pay part of a £0.37 - only letters were offered. 😤Stressful for 🦖 like me.” — ★☆☆☆☆
App slow to load or perform
3of the 24 read·13%
App is very slow loading, slow to do anything, takes time to respond to user actions.
›read 3 of these reviews
“Basilio — The app is so slow loading” — ★★☆☆☆“App problems — App is very very slow to load or do anything, constantly down in my area which is a nightmare, I’ve been with Halifax for years but the app seems to be getting worse” — ★★☆☆☆“Slow Srvice — Couldn’t log on. Eventually the app did cooperate, but slow.” — ★★☆☆☆
App crashes on opening
3of the 24 read·13%
App crashes when opened or launched, particularly on iPhone SE, making the app unusable.
›read 3 of these reviews
“App not opening — Wrost decision to join hailifax alwys apps crashed” — ★★☆☆☆“Crash on open — Hello this app crashes on open, on the iPhone SE” — ★☆☆☆☆“Useless app and bank — Works when it feels like it. I have 3 banking apps yet only Halifax seems to always fail, always have a problem which then means I can’t access my money. Stick with Monzo or Barclays!” — ★☆☆☆☆
Fraud and refund disputes unresolved
3of the 24 read·13%
Customers report being scammed, unauthorised payments, or refusal to refund fraudulent transactions.
›read 3 of these reviews
“Halifax scammer — I’ve been scammed by my own bank pay 3 months mortgage around £2287 but my mortgage didn’t reduce single penny infant it went up by £467 don’t know which way to run” — ★☆☆☆☆“The worst — Genuinely the worst, most inconvenient, unprofessional and messy bank I’ve ever been with!! For starters, they sent my bank card to the wrong address when I first signed up with them which is a serious breach. They also cancel my online groceries for no reason and have blocked my card numerous times. Their staff give you conflicting advice. App is not working half the time so you can’t access it when it’s…” — ★☆☆☆☆“Bad — The worst bank ever, the got scammed of £500.00 and the bank has refused to refund my money. I have reported this bank to the financial ombudsman.” — ★☆☆☆☆
Apple publishes the most recent written reviews, up to five hundred, and that is what was read — not a search for bad ones. Why so many of them are angry. The complaints above come from the 24 most recent negative ones. Newest review 23 days ago (08.09.2026), last collected 22 days ago.