4.82★ from 85,302 ratings · version 2026.8.25 · 32 of the last 50 written reviews are one or two stars
Not enough negative reviews here to group anything honestly. There are 32, and the threshold is twelve.
Apple publishes the most recent written reviews, up to five hundred, and that is what was read — not a search for bad ones. Why so many of them are angry. The complaints above come from the 32 most recent negative ones. Newest review 7 days ago (02.09.2026), last collected today.
United States
4.90★ from 3,280,164 ratings · version 2026.8.25 · 20 of the last 123 written reviews are one or two stars
App crashes and persistent error messages
6of the 20 read·30%
Users report constant 'unexpected error' messages, app crashes when searching or switching screens, persisting after reinstalls.
›read 3 of these reviews
“Consistently getting error message — The app used to work great but now I constantly saying that was unexpected sorry for the interruption let’s try that again. Every time I switch screens or type in any field. I have deleted and reinstalled the app several times without success.” — ★☆☆☆☆“Worst app ever — This app is garbage. I get unexpected error every time I’m on it, my points haven’t updated in months. My app is up to date, phone is up to date but for some reason this app is trash 24/7. Can’t book or even search for a hotel.” — ★☆☆☆☆“Disgruntled Customer — Terrible app. Has been erring out for months. Chat line no help. I have been staying at Marriott hotels because it is impossible to use this app. Wish I could give it zero stars.” — ★☆☆☆☆
Points not updating or stays not credited
3of the 20 read·15%
Points haven't updated in months and stays aren't being credited to accounts, causing loss of rewards.
›read 3 of these reviews
“Worst app ever — This app is garbage. I get unexpected error every time I’m on it, my points haven’t updated in months. My app is up to date, phone is up to date but for some reason this app is trash 24/7. Can’t book or even search for a hotel.” — ★☆☆☆☆“glitching. — I’m diamond. I’ve used this app for years. It’s been glitchy since spring and now I can’t even book a stay. I’ve uninstalled and reinstalled, multiple times. When will this be fixed so I can use points?” — ★☆☆☆☆“Rewards — I am missing 4 separate stays and therefore many more points due to each reservation being a minimum of 2 weeks each.” — ★★☆☆☆
Slow or unhelpful customer support
3of the 20 read·15%
Chat support takes days to respond, AI assistant fails to connect to humans, and support staff unable to understand issues.
›read 3 of these reviews
“Nobody There — I had a specific request and was told by the AI “assistant” I would be connected with the front office. I was told this might take a “few minutes.” 40 minutes later I still had not been connected to anyone. Extremely frustrating!” — ★☆☆☆☆“Delayed response — I have been asking for the cost of a cab service with no concrete response. Responses have also taken days.” — ★★☆☆☆“Broken — Latest version of the Hilton Honors app for Apple is broken. When attempting a search, it delivers a pop up “That was unexpected. Sorry for the interruption. Let’s try that again.” Attempted let Hilton know about the problem via chat, but they were incapable of understanding the issue.” — ★☆☆☆☆
Apple publishes the most recent written reviews, up to five hundred, and that is what was read — not a search for bad ones. Why so many of them are angry. The complaints above come from the 20 most recent negative ones. Newest review 2 days ago (07.09.2026), last collected today.