4.79★ from 2,286,283 ratings · version 2026.35 · 32 of the last 68 written reviews are one or two stars
Hotel rooms dirty and unhygienic
5of the 32 read·16%
Rooms had mildew, mold, lime buildup, dirty floors, used soap, missing toilet paper, and bug bites.
›read 3 of these reviews
“Discusting — Place was ok but dam the cleanliness was terrible. There just on the coffee pot lime they hadn’t done their job correctly in a very long time. I the more I looked the more I found first and last time I come here to this hotel plainly DISAPPOINTED” — ★☆☆☆☆“False advertising — So I booked 1 stay for 2 nights at this hotel; well the pictures on the site is false; there is no breakfast the rooms are full of mildew and or mold and the staff is wicked. Now the Manager you have to speak to them; because the evening check in and front desk are both Mean and disrespectful. If you must come here straight ask for the higher up . Also there are slots of special needs residents…” — ★☆☆☆☆“Gross — Ac unit doesn’t work or even adjustable, can’t see any words when adjusting. Floors turned our feet and socks black. Window glued shut so couldn’t open the window to cool off the room.” — ★☆☆☆☆
Reservation not found or changed after booking
4of the 32 read·13%
Hotels had no record of reservations, or Hotels.com changed booking details after purchase without consent or notification.
›read 3 of these reviews
“Hotel had no record of reservation — Upon arrival at hotel, they could find no record of my reservation even though I had the receipt and booking number. We were unable to check in because they were full. Ended up waiting in the lobby overnight until our tour started the next day. Very frustrating after a long day of travel.” — ★★☆☆☆“Watch the details — I reserved a room for one date and after transaction was completed hotels.com changed the day and because I didn’t purchase the insurance I had to pay for 2 different nights” — ★☆☆☆☆“Services — I used this service to reserve a room in the past and when I arrived at the hotel, the reservation was not accurate or valid. If they would not have been able to accommodate me, I would have drove there for no reason and not have a room.” — ★☆☆☆☆
Refused refunds and poor customer service recovery
4of the 32 read·13%
Hotels.com refused refunds for mistakes, unavailable managers, and unresponsive support unable to fix booking errors.
›read 3 of these reviews
“Do not use app - undisclosed information - no assistance after booking — Do not rely on Hotels.com for accurate booking requirements. I made two reservations through the app for adults at no point during booking where we informed that the guests needed to be 21. When we arrived the property refused to accommodate us Hotels.com then refuse to refund approximately $300 - even when they could not honor our reservation.…” — ★☆☆☆☆“Terrible customer service — Do not use this app. They do not care if they messed up your reservation, they will not take any responsibility and will not refund you for their mistake. Furthermore, when wanting to speak to a manager, they conveniently cannot locate one. Still trying to get our $400 back for their mistake, booking a King size room for three people, instead of two Queens.” — ★☆☆☆☆“No customer support — I will not use Hotels.com ever again. I made a simple mistake because your Page populated a day a week ahead of the date I booked the hotel I attempted to remedy this mistake immediately, but nobody would pick up on your end. So I want up having to take money out of my own pocket to book the earlier date and now I can’t get a refund on my later date.” — ★☆☆☆☆
App freezes and crashes repeatedly
3of the 32 read·9%
App freezes frequently, crashes during booking, and requires constant reloading, making it unusable.
›read 3 of these reviews
“BUG!! Is this a business trip! — How long does it take you to fix this. It’s so annoying when trying to book a place!!! WTF” — ★☆☆☆☆“Extremely slow — it freezes a lot and it ruins your experience booking” — ★☆☆☆☆“It keeps freezing — I get asked if it’s a business trip every 5 minutes only have it freeze forcing me to close the app and reload. If it’s a business trip I can mark it as a business trip. Otherwise why put a feature that’s going to crash the app every 5 minutes.” — ★★☆☆☆
Hotel room amenities broken or non-functional
3of the 32 read·9%
Rooms lacked working AC, internet, TV remotes, openable windows, and advertised amenities like pools were unavailable.
›read 3 of these reviews
“No internet/no shuttle service , room has no curtain to protect from outside light — I got room which has transparent white curtain and full outside light coming direct in my eyes . Hard to get sleep . No internet. Shuttle service not own but using other hotel service and helpdesk people can’t help if some one going early or late night .” — ★★☆☆☆“Gross — Ac unit doesn’t work or even adjustable, can’t see any words when adjusting. Floors turned our feet and socks black. Window glued shut so couldn’t open the window to cool off the room.” — ★☆☆☆☆“Not kid friendly — They advertise that they have the pool amenity when we arrived. The pool was not available. We was told that it would be open the next day and when we arrive the next day, we were then informed that the hours for anyone under 18. Meanwhile, the hot tub was open to adult very late, but the pool was not available to adult nor children after 5pm granted they opened the pool area at 2pm” — ★☆☆☆☆
Apple publishes the most recent written reviews, up to five hundred, and that is what was read — not a search for bad ones. Why so many of them are angry. The complaints above come from the 32 most recent negative ones. Newest review yesterday (07.09.2026), last collected today.
Britain
4.72★ from 277,309 ratings · version 2026.35 · 25 of the last 52 written reviews are one or two stars
Not enough negative reviews here to group anything honestly. There are 25, and the threshold is twelve.
Apple publishes the most recent written reviews, up to five hundred, and that is what was read — not a search for bad ones. Why so many of them are angry. The complaints above come from the 25 most recent negative ones. Newest review yesterday (07.09.2026), last collected today.
France
4.65★ from 132,700 ratings · version 2026.35
We have not read this app's reviews yet. Apple rations that feed to about one page per address every ten minutes and refuses datacentre addresses, so the reading is done by hand — the rating above is live, the complaints are not there yet.
Apple publishes the most recent written reviews, up to five hundred, and that is what was read — not a search for bad ones. Why so many of them are angry. The complaints above come from the 0 most recent negative ones. Newest review never, last collected never.