ONE-STAR READER— back to the wireFood & Drink
Instacart: Groceries & Food
United States
4.82★ from 4,816,370 ratings · version 9.34.1 · 56 of the last 148 written reviews are one or two starsDeliveries arrive late or never arrive
3of the 56 read5%
Orders are pushed back hours past the promised delivery window or don't arrive at all, with no updates or accountability.
read 3 of these reviews
“Horrible — My order never arrived and it’s so difficult to get in touch with someone” — ★☆☆☆☆ · English“Horrible just horrible. Nothing gets delivered on time. — I live in Pennsylvania Philadelphia and whenever I choose a store for it to deliver and the delivery time whether it be between 3 PM and 5:30 PM, I never get my delivery on time. It’s always pushed back at least 3 to 4 hours later horrible” — ★☆☆☆☆ · English“Reassigned order — I could’ve went to the grocery store faster than I found out the order got reassigned and now I’ve gotta wait another two hours” — ★☆☆☆☆ · English
Orders cancelled without explanation or warning
3of the 56 read5%
Orders get cancelled with no notice or explanation, sometimes after long waits, leaving customers without refunds or compensation.
read 3 of these reviews
“Always cancelling order — Every time i order from walmart at night, they let me make the order and at the end the shoppers start refunding half my other. And their excuse is that the store is closed and they are kicking them out” — ★☆☆☆☆ · English“Horrible — Ordered food waiting almost 8 hours for them to tell me my order was canceled and took extra money out of my account to secure the order, and now I have to wait till tomorrow to get my order. No compensation. I had to reach out to even solve the problem” — ★☆☆☆☆ · English“Horrible Customer Service — They cancelled my order and gave me no explanation” — ★☆☆☆☆ · English
Apple publishes the most recent written reviews, up to five hundred, and that is what was read — not a search for bad ones. Why so many of them are angry. The complaints above come from the 56 most recent negative ones. Newest review 24 days ago (08.09.2026), last collected 22 days ago.