4.86★ from 1,452,467 ratings · version 9.13.0 · 41 of the last 50 written reviews are one or two stars
Flights canceled with poor compensation
7of the 41 read·17%
Multiple flight cancellations with inadequate refunds, vouchers, or rebooking; passengers left stranded or losing money.
›read 3 of these reviews
“Worst airlines — Our flight was canceled yesterday and was rescheduled automatically to today! Which costed us 700$ for the extra night stay! Plus the rebooked flight was also delayed by 4 hours! This is the worst airlines ever” — ★☆☆☆☆“Muy mal trato están dando la aerolínea me an cancelado el vuelo tres veces y por eso perdí hasta — Muy mal trato están dando la aerolínea me han cancelado el vuelo tres veces y por eso perdí hasta mi trabajo muy mal están con lo que están asiendole a uno” — ★☆☆☆☆“Estafa — Está Esta es la peor aerolínea que puedan consumir, siempre es un problema con los vuelos, y cancelan los vuelos a última hora sin ninguna explicación razonable, también no se quieren hacer responsables de devolver el dinero, es muy triste perder un vuelo y que uno siga gastando mucho más dinero adicional solo por negligencia, estoy muy desepcionada” — ★☆☆☆☆
App crashes, freezes, and fails to load
5of the 41 read·12%
App freezes during ticket purchase, won't load properly, displays errors, and crashes unexpectedly during critical functions.
›read 3 of these reviews
“app freezes when you try to purchase a ticket — app freezes when you try to purchase a ticket” — ★☆☆☆☆“New version from 3 days ago is messing up a good app you have bugs — The mobile app update from July 18-19 is messed up In-app seat purchasing does not work! Wonky ux at best And the cross-selling of hotels and luggage is just silly when user is simply trying to confirm seat number Oh vey!” — ★☆☆☆☆“The app is glitching — The app started glitching” — ★★☆☆☆
Consistently delayed flights with poor communication
4of the 41 read·10%
Flights repeatedly delayed by hours with little notice or updates until late in the wait.
›read 3 of these reviews
“pathetic — i don't remember the last time i flew this has-been airline without being delayed at least an hour. if i could never fly with them i would love that” — ★☆☆☆☆“Delays — It’s been nothing but delayed flights. I had to wait 4 additional hours and never got updated that it was going to be that long until like hour 3” — ★☆☆☆☆“Frustrated with JetBlue. — Goodbye JetBlue. Hello AA, Delta, Southwest or some other airline. Enough of you messing up my travels and causing me money. You have ruined my trip for the last time. I am DONE. It’s time for me to have other options” — ★☆☆☆☆
Apple publishes the most recent written reviews, up to five hundred, and that is what was read — not a search for bad ones. Why so many of them are angry. The complaints above come from the 41 most recent negative ones. Newest review 5 days ago (03.09.2026), last collected 2 days ago.