4.90★ from 1,545,596 ratings · version 7.8.0 · 25 of the last 50 written reviews are one or two stars
Intrusive ads after ordering
6of the 25 read·24%
App shows ads for unrelated products like gambling and Audible after you complete your order, forcing you to click through them.
›read 3 of these reviews
“Ads after completing a purchase are a bad look — Its a fine app that i’ve used for years. A recent update added advertisements for third party products that you have to click through after placing an order for food. This needs an opt-out configuration option if you’re going to leave it in the app and gamble sales revenue in the hopes of getting more back in advertising revenue.” — ★☆☆☆☆“Random advertising partners Sep 2026 — App works great but they added random ads that try to sell you completely unrelated things like an Audible membership every time you order. I just want to buy lunch, dude. I don’t want you to try to sell me other random garbage.” — ★☆☆☆☆“Gambling ads after I order — I don’t want to see ads when I order a sandwich. Especially not gambling ads.” — ★☆☆☆☆
Rewards program doesn't work or redeem
4of the 25 read·16%
Users cannot redeem accumulated rewards, see rewards balance, or apply point discounts to orders despite having loyalty points.
›read 3 of these reviews
“Can’t redeem rewards — I have a lot of rewards and can never use them. The app is awesome. The deliveries are fast and accurate, but the rewards program is absolutely horrible.” — ★★☆☆☆“App doesn’t work — I’ve had this app for a few years and every time I sign on it tells me I don’t have rewards and “oops, can’t retrieve rewards”. I uninstalled it several times but it’s just annoying. Nothing refreshes like reorder or rewards.” — ★☆☆☆☆“Bad options — If I use my points i cat modify the subs and get charged extra for the modifications. It won’t apply the discounts from using points. I don’t like the options as is. Let me modify things.” — ★☆☆☆☆
App is overly complicated to use
3of the 25 read·12%
Ordering process is unnecessarily convoluted with confusing menus, promotions, and workflows that make simple orders take too long.
›read 3 of these reviews
“User friendly — This app sucks it is super complicated and the points system is uber confusing” — ★☆☆☆☆“Too confusing — App and promos are too convoluted and confusing.” — ★☆☆☆☆“Most complicated ordering ever — This review is for the app, unlike everyone else reviewing the food. It’s way too complicated to just place a single order. Refine the app, actually just redo the whole thing. I’d never spend this much time placing an order. Ridiculous.” — ★☆☆☆☆
Apple publishes the most recent written reviews, up to five hundred, and that is what was read — not a search for bad ones. Why so many of them are angry. The complaints above come from the 25 most recent negative ones. Newest review 28 days ago (03.09.2026), last collected 25 days ago.