4.76★ from 2,528,868 ratings · version 36.35.0 · 36 of the last 77 written reviews are one or two stars
Refunds denied or inadequate
7of the 36 read·19%
Customers report orders not received or wrong items delivered, but Just Eat refuses refunds or offers only tiny amounts despite requests.
›read 3 of these reviews
“Terrible service — Shocking customer service. Waited 2h for our food. Multiple items missing and when I messaged Just Eat they replied. Having checked the evidence they would not give me a refund for the missing items. So I payed for items I never got. Spoke to the food company the next day and they claimed Just Eat never contacted them to check and were really shocked that Just Eat had responded this way. Have…” — ★☆☆☆☆“Customer service of a prison — I had ordered food for delivery and it never came got charged the full amount and when I asked for a refund to go back into my account I got told they couldn’t do that DO NOT USE UTTER SCAM!!!!” — ★☆☆☆☆“Refund problems — The app must give you a refund based on how many you’ve asked for and not if you’re actually being genuine because they just decline to refund you after multiple issues in your orders without doing any investigating.” — ★☆☆☆☆
Extremely long delivery times
5of the 36 read·14%
Orders take two hours or more to arrive, with food becoming cold and stale by the time it reaches customers.
›read 3 of these reviews
“Long time delivery — I never recommend justEat if you want delivery urgently. In my case, my order took 2 and half hour to delivered.” — ★☆☆☆☆“Worst out of the big 4 — Ordered something today which said it’d take 35 minutes. Ordered an hour 15 minutes ago and its said a driver is on the way to pick up my food, so the restaurant started cooking it early. Its going to arrive cold and stale, i like in st annes, why is someone from what seems like london picking up my food.” — ★☆☆☆☆“Treble app — I got my food two hours after I order and then only get £5 back and o can’t even eat the food and all they do is offer you £5 back when I spent £20 on it joke don’t waste your time with this app” — ★☆☆☆☆
Impossible to contact customer service
4of the 36 read·11%
Customers cannot reach Just Eat support by phone or email, with no way to get help when orders go wrong.
›read 3 of these reviews
“Terrible — I only use this app when needed, if there is a problem you can never get hold of a person, I currently have an ongoing problem of which I haven’t heard back from having been stolen off from one of your couriers, don’t worry I’ve realised what a bad rep you have now and am spreading the word,please reply to my numerous emails” — ★☆☆☆☆“Scam — Please avoid there is no number or email when orders dont turn up” — ★☆☆☆☆“AVOID!!! Customer Service is terrible — Don’t expect customer support to help, they will say what their decision is final so good luck when your order is wrong or takes 2 hours to arrive. Moving to use Deliveroo now” — ★☆☆☆☆
Food arrives cold or spoiled
3of the 36 read·8%
Customers consistently receive cold, stale, or spoiled food, sometimes due to long waits or inefficient driver routing.
›read 3 of these reviews
“Poor service — Terrible food lately with no help for a refund without pictures of freezing cold food and me on the toilet all day he nex days after.” — ★☆☆☆☆“Cold food — Constantly getting cold food” — ★☆☆☆☆“Drivers taking food around the city — How are just eat allowing drivers to drive my food half way around the city while he delivers 4-5 deliveries so be time my food arrives it’s stone cold it’s greedy and there is no care for the customer what so ever” — ★☆☆☆☆
Misleading discount advertising
3of the 36 read·8%
App advertises 50% discounts that are either capped at £10, not valid for chosen restaurants, or not applied at checkout.
›read 3 of these reviews
“No discount — Just Eat give it the big ‘un about a 50% discount then at checkout said “not valid with this partner”. Misleading.” — ★☆☆☆☆“Annoying — Bombard you with emails about 50% off, then it’s only a max of £10 so not 50% and then it’s not for the restaurant you want. Do one, just eat” — ★☆☆☆☆“Hard to use — Said 50% off didn't end up giving it” — ★★☆☆☆
Drivers stealing food from orders
3of the 36 read·8%
Multiple instances of drivers stealing food from deliveries, with Just Eat not compensating or removing the delivery fee waiver.
›read 3 of these reviews
“Bad driver never delivered the previous order and marked it as delivered now having to order again! — Worst experience” — ★☆☆☆☆“Delivery — We have had drivers stealing the food 3 times and we no longer get the 90 days delivery fee offer” — ★★☆☆☆“Terrible — I only use this app when needed, if there is a problem you can never get hold of a person, I currently have an ongoing problem of which I haven’t heard back from having been stolen off from one of your couriers, don’t worry I’ve realised what a bad rep you have now and am spreading the word,please reply to my numerous emails” — ★☆☆☆☆
Apple publishes the most recent written reviews, up to five hundred, and that is what was read — not a search for bad ones. Why so many of them are angry. The complaints above come from the 36 most recent negative ones. Newest review 2 days ago (07.09.2026), last collected today.
France
4.62★ from 1,221 ratings · version 36.35.0
We have not read this app's reviews yet. Apple rations that feed to about one page per address every ten minutes and refuses datacentre addresses, so the reading is done by hand — the rating above is live, the complaints are not there yet.
Apple publishes the most recent written reviews, up to five hundred, and that is what was read — not a search for bad ones. Why so many of them are angry. The complaints above come from the 0 most recent negative ones. Newest review never, last collected never.
Germany
4.68★ from 1,822 ratings · version 36.35.0
We have not read this app's reviews yet. Apple rations that feed to about one page per address every ten minutes and refuses datacentre addresses, so the reading is done by hand — the rating above is live, the complaints are not there yet.
Apple publishes the most recent written reviews, up to five hundred, and that is what was read — not a search for bad ones. Why so many of them are angry. The complaints above come from the 0 most recent negative ones. Newest review never, last collected never.