4.86★ from 2,382,357 ratings · version 26.36.254 · 36 of the last 139 written reviews are one or two stars
Interface redesign made app harder to use
4of the 36 read·11%
Recent updates complicated the layout and made it difficult to find orders, purchase details, and payment information.
›read 3 of these reviews
“Used to be great untill — Loved it untill they changed things around now it’s a job working through the menu finding what you owe when you owe and how much you owe it’s a nightmare need something easy!” — ★☆☆☆☆“Changed for the worst — I used to öike using this app as it was easily setup the made some improvements and changed everything and it sucks cant find my orders or what I owe! How stupid!” — ★☆☆☆☆“New update 08/26 — The new “update” has the made the app’s layout way more complicated than before. Even more someone tech savvy just looking at the new Home Screen gives me a headache.” — ★★☆☆☆
Forced facial recognition login requirement
3of the 36 read·8%
App now requires users to upload a selfie or take a photo to log in, blocking access to the app entirely unless they comply.
›read 3 of these reviews
“Photo required — Stopped using app when then started to require a photo to log on” — ★☆☆☆☆“Facial Recognition — You are being required to upload a selfie in order to use the app. Absolutely ridiculous. I can’t even get to settings or anything unless I take a selfie for the app. Absolutely not. Uninstalling” — ★☆☆☆☆“Forced changes to policy — At no point do I need to do what they ask, but now I’m forced to verify and do face recognition. Sorry that’s not happening and I refuse to. So either remove that or don’t get paid. Your app doesn’t register me and can’t log in to pay off my payment early forcing me to have to do the original overpriced plan. This is bs.” — ★☆☆☆☆
Money owed or not refunded
3of the 36 read·8%
Users report not receiving refunds for cancelled orders, refused packages, or failed transactions, with disputes unresolved.
›read 3 of these reviews
“Owe me money — I used this to buy a food processor back in June. For $65.18, I had 1 payment left. AFTER COUNTLESS TIMES OF REPORTING THIS. They still swear I owe them money. I REFUSED THE PACKAGE! Y’all owe me $65.18. 😡😡😡😡😡😡” — ★★☆☆☆“Where is my refund? — I tried to rent a car while in Kansas City Missouri but the deal fell through and I was never refunded my money!! Why??” — ★☆☆☆☆“Don’t listen — Moments after this order was placed it was cancelled. I have repeated multiple times to cancel this order. I never received a confirmation for this order. Please cancel. And refund what has already been taken. Please listen” — ★☆☆☆☆
App crashes or freezes repeatedly
3of the 36 read·8%
App repeatedly closes, crashes after updates, or fails to function despite reinstalling and updating.
›read 3 of these reviews
“Bugged — I have had zero issues with Klarna until now. For some reason it won't progress from the login and keeps refreshing to me login AGAIN and AGAIN! So hopefully this app can get fixed.” — ★★☆☆☆“Restart — I have deleted and reinstalled and it continues to close out. It’s definitely a inconvenience when your trying to purchase something” — ★☆☆☆☆“My app not working since I did new update — My app haven’t worked since I did new update everything is up to date on my phone” — ★☆☆☆☆
Customer service unresponsive or unhelpful
3of the 36 read·8%
Support is unprofessional, takes days to respond, or refuses to help with disputes and refund requests.
›read 3 of these reviews
“Terrible — The worst customer service. No statements, unprofessional, and long wait times (days) to hear back from agents. I will never use this app again. Go with someone else” — ★☆☆☆☆“Smh — When I tell you I never do reviews but this app is wild you can add money with no issues at all but good luck trying to spend money off the card I can’t connect anything or spend any money online in any compacity also good luck getting any help when you call I can’t even connect my account Klarna is my worst experience ever as a internet consumer” — ★☆☆☆☆“Customer Service is Nonexistent — If you use Klarna, you better hope your item is exactly as described. I received a box full of rotten food from a meal prep company (Forkful) and Klarna sided with the company since Forkful refused to refund me, and I had to pay $34 for rotten food that arrived in a soaking wet box. I will not be using Klarna again- plenty of other options.” — ★☆☆☆☆
Apple publishes the most recent written reviews, up to five hundred, and that is what was read — not a search for bad ones. Why so many of them are angry. The complaints above come from the 36 most recent negative ones. Newest review 2 days ago (07.09.2026), last collected today.
Germany
4.77★ from 637,427 ratings · version 26.36.254
We have not read this app's reviews yet. Apple rations that feed to about one page per address every ten minutes and refuses datacentre addresses, so the reading is done by hand — the rating above is live, the complaints are not there yet.
Apple publishes the most recent written reviews, up to five hundred, and that is what was read — not a search for bad ones. Why so many of them are angry. The complaints above come from the 0 most recent negative ones. Newest review never, last collected never.
France
4.70★ from 140,128 ratings · version 26.36.254
We have not read this app's reviews yet. Apple rations that feed to about one page per address every ten minutes and refuses datacentre addresses, so the reading is done by hand — the rating above is live, the complaints are not there yet.
Apple publishes the most recent written reviews, up to five hundred, and that is what was read — not a search for bad ones. Why so many of them are angry. The complaints above come from the 0 most recent negative ones. Newest review never, last collected never.
Britain
4.85★ from 531,253 ratings · version 26.36.254
We have not read this app's reviews yet. Apple rations that feed to about one page per address every ten minutes and refuses datacentre addresses, so the reading is done by hand — the rating above is live, the complaints are not there yet.
Apple publishes the most recent written reviews, up to five hundred, and that is what was read — not a search for bad ones. Why so many of them are angry. The complaints above come from the 0 most recent negative ones. Newest review never, last collected never.