4.71★ from 2,815,354 ratings · 87 negative reviews read in 2 storefronts · 5 complaints
App requires iOS 16 or later, incompatible with older phones
30of the 87 read·34%
Update requires iOS 16 but many users have older iPhones that cannot update, locking them out of the app and their earned points and discounts.
Britain 25 · Germany 5 · joined from 2 wordings
›read 4 of these reviews
“Unable to access new lidl app🥶🥶 — I am disgusted that I am unable to download the latest lidl app as I do not have an iPhone 16. Surely Lildl needs to look into this and find a way of ensuring that everyone receives special offers. Otherwise they will lose many loyal,otherwise very satisfied customers including myself.” — ★☆☆☆☆“Update of phone — Agree with previous reviewer, I’m not spending hundreds of pounds to buy a new phone, I could shop at M&S and pay their higher prices and still be better off” — ★☆☆☆☆“Poor planning — Why exclude most users with older phones from using the app now you need version 16 on the iPhone. Why can’t we still use the previous app?” — ★☆☆☆☆“No more Lidl Plus — Because iOS 16 has to be on the phone, there is no more Lidl Plus So wonderful are people who only bring new things and don't manage to keep what was old” — ★☆☆☆☆ · German
Unable to access accumulated points and vouchers after update
7of the 87 read·8%
Users who had built up points and vouchers can no longer access or redeem them because they cannot update the app on their older devices.
›read 3 of these reviews
“Can’t update my App — Can’t update as I don’t have IOS 16. So I can’t access the App anymore. Which is unfair as I had amassed points” — ★☆☆☆☆“New update — Very disappointed with Lidl that I can no longer access my Lidl app because I don’t have the updated phone needed. That means we can no longer access any offers or money off once you spend a certain amount each month. I feel strongly about this as i am a customer who regularly got a discount due to spending over £200 per month. I am at the moment going to Aldi as I know there is a way for you to get…” — ★☆☆☆☆“ROBBED — I to am a pensioner and my phone now won’t get me Lidl plus. There must be a way for Lidl to compensate for loss of points.” — ★★☆☆☆
Forced app update with no option to use older compatible version
6of the 87 read·7%
App forces users to update without allowing them to continue using the last compatible version, even when they cannot meet the new requirements.
›read 3 of these reviews
“Unable to use app with last update — Every time I open the app it forces me to press to update, no option to keep using the last compatible version. When I go to the app store it says ios 16 or later. My phone is still on ios 15 so now I do not get access to the offers and promotions, nor can I can my lild plus card! Appaling customer service” — ★☆☆☆☆“App won’t update on my phone! — Tried to use my app for the 1st time in ages, but it says it needs to be updated, won’t let me even though my iOS is 17.6.01 it says it’s compatible but won’t work/update! How can I get the ‘bargains! You can only get using the Lidl plus app if you can’t update it!! 😡” — ★☆☆☆☆“Down trodden patriot — Totally out of order why would they do this 🤔got a good idea but that’s a argument for another day. If you don’t want my money fine. Your cheaper products are based on the fact you have the app. You created an app to encourage people to go to your store and now are telling people that may not want a up to date I phone for what ever reason may that be the price of the I phone or maybe just…” — ★☆☆☆☆
Receipt amounts cut off after decimal point
4of the 87 read·5%
Since recent updates, receipt totals show truncated decimal amounts, making price comparison impossible despite multiple update attempts.
›read 3 of these reviews
“Made it worse — Since the latest updates, the receipt is no longer usable because all amounts after the decimal point are cut off. The latest update doesn't fix this either. Are updates actually not tested at Lidl??” — ★☆☆☆☆ · German“Faulty — Best not to update yet, the totals on the receipts are now cut off 👍🏿” — ★☆☆☆☆ · German“Receipt — The receipt is not usable. The cent amounts are missing. You can't speak of an improvement of the app.” — ★☆☆☆☆ · German
App loads extremely slowly or fails to load
4of the 87 read·5%
App takes five minutes or longer to load at checkout, sometimes fails entirely despite WiFi connection or app reinstallation.
›read 3 of these reviews
“Bad app — Too slow .. and it takes forever to open... Catastrophic! Kaufland app is much faster!” — ★☆☆☆☆ · German“Not usable — I have to be open and honest with you. Question: which intern developed this app and who approved it in its current state??!!!! Field experience: I put my goods on the conveyor belt, open the app and I'm in the Lidl WiFi. App loads 5 minutes later I'm at the checkout, the app is still loading, I get charged and leave lidl the app... is STILL loading. I can't use it like this, come up with something guys…” — ★☆☆☆☆ · German“QR code won't load — Every time I'm at the checkout, I have to wait at least 30-45 seconds until the APP has loaded enough for me to show the QR code. Of course you can prepare this beforehand, but why doesn't the APP just load this locally from the phone instead of fetching it from Lidl's cloud? It would be immediately available and you wouldn't have to wait. We're talking about a small image here, not a video file……” — ★☆☆☆☆ · German
Reviews are grouped one storefront at a time, so each storefront words its complaints separately. Two are added together here when they carry the same name, or when their wordings share half their meaningful words — one fixed rule, applied the same way to every app, and the reviews under each complaint are there to check it against. Where it is close but not certain the two stay apart, so this under-joins rather than over-joins.
Storefront by storefront
Britain
4.76★ from 1,458,878 ratings · version 17.9.6 · 45 of the last 58 written reviews are one or two stars
App requires iOS 16 or later, incompatible with older phones
25of the 45 read·56%
Update requires iOS 16 but many users have older iPhones that cannot update, locking them out of the app and their earned points and discounts.
›read 3 of these reviews
“Unable to access new lidl app🥶🥶 — I am disgusted that I am unable to download the latest lidl app as I do not have an iPhone 16. Surely Lildl needs to look into this and find a way of ensuring that everyone receives special offers. Otherwise they will lose many loyal,otherwise very satisfied customers including myself.” — ★☆☆☆☆“Update of phone — Agree with previous reviewer, I’m not spending hundreds of pounds to buy a new phone, I could shop at M&S and pay their higher prices and still be better off” — ★☆☆☆☆“Poor planning — Why exclude most users with older phones from using the app now you need version 16 on the iPhone. Why can’t we still use the previous app?” — ★☆☆☆☆
Unable to access accumulated points and vouchers after update
7of the 45 read·16%
Users who had built up points and vouchers can no longer access or redeem them because they cannot update the app on their older devices.
›read 3 of these reviews
“Can’t update my App — Can’t update as I don’t have IOS 16. So I can’t access the App anymore. Which is unfair as I had amassed points” — ★☆☆☆☆“New update — Very disappointed with Lidl that I can no longer access my Lidl app because I don’t have the updated phone needed. That means we can no longer access any offers or money off once you spend a certain amount each month. I feel strongly about this as i am a customer who regularly got a discount due to spending over £200 per month. I am at the moment going to Aldi as I know there is a way for you to get…” — ★☆☆☆☆“ROBBED — I to am a pensioner and my phone now won’t get me Lidl plus. There must be a way for Lidl to compensate for loss of points.” — ★★☆☆☆
Forced app update with no option to use older compatible version
6of the 45 read·13%
App forces users to update without allowing them to continue using the last compatible version, even when they cannot meet the new requirements.
›read 3 of these reviews
“Unable to use app with last update — Every time I open the app it forces me to press to update, no option to keep using the last compatible version. When I go to the app store it says ios 16 or later. My phone is still on ios 15 so now I do not get access to the offers and promotions, nor can I can my lild plus card! Appaling customer service” — ★☆☆☆☆“App won’t update on my phone! — Tried to use my app for the 1st time in ages, but it says it needs to be updated, won’t let me even though my iOS is 17.6.01 it says it’s compatible but won’t work/update! How can I get the ‘bargains! You can only get using the Lidl plus app if you can’t update it!! 😡” — ★☆☆☆☆“Down trodden patriot — Totally out of order why would they do this 🤔got a good idea but that’s a argument for another day. If you don’t want my money fine. Your cheaper products are based on the fact you have the app. You created an app to encourage people to go to your store and now are telling people that may not want a up to date I phone for what ever reason may that be the price of the I phone or maybe just…” — ★☆☆☆☆
Apple publishes the most recent written reviews, up to five hundred, and that is what was read — not a search for bad ones. Why so many of them are angry. The complaints above come from the 45 most recent negative ones. Newest review yesterday (07.09.2026), last collected today.
Germany
4.66★ from 1,332,780 ratings · version 17.9.6 · 42 of the last 52 written reviews are one or two stars
App requires iOS 16, incompatible with older devices
5of the 42 read·12%
App now requires iOS 16 or higher, forcing users with older iPhones to abandon the app entirely.
›read 3 of these reviews
“No more Lidl Plus — Because iOS 16 has to be on the phone, there is no more Lidl Plus So wonderful are people who only bring new things and don't manage to keep what was old” — ★☆☆☆☆ · German“Doesn't work on older iPhones anymore — Worked well for a long time, but now iOS 15 isn't enough anymore. Your loss, Lidl. I'll just go to Aldi instead.” — ★☆☆☆☆ · German“Unfortunately I cannot update — Need IOS 16” — ★☆☆☆☆ · German
Receipt amounts cut off after decimal point
4of the 42 read·10%
Since recent updates, receipt totals show truncated decimal amounts, making price comparison impossible despite multiple update attempts.
›read 3 of these reviews
“Made it worse — Since the latest updates, the receipt is no longer usable because all amounts after the decimal point are cut off. The latest update doesn't fix this either. Are updates actually not tested at Lidl??” — ★☆☆☆☆ · German“Faulty — Best not to update yet, the totals on the receipts are now cut off 👍🏿” — ★☆☆☆☆ · German“Receipt — The receipt is not usable. The cent amounts are missing. You can't speak of an improvement of the app.” — ★☆☆☆☆ · German
App loads extremely slowly or fails to load
4of the 42 read·10%
App takes five minutes or longer to load at checkout, sometimes fails entirely despite WiFi connection or app reinstallation.
›read 3 of these reviews
“Bad app — Too slow .. and it takes forever to open... Catastrophic! Kaufland app is much faster!” — ★☆☆☆☆ · German“Not usable — I have to be open and honest with you. Question: which intern developed this app and who approved it in its current state??!!!! Field experience: I put my goods on the conveyor belt, open the app and I'm in the Lidl WiFi. App loads 5 minutes later I'm at the checkout, the app is still loading, I get charged and leave lidl the app... is STILL loading. I can't use it like this, come up with something guys…” — ★☆☆☆☆ · German“QR code won't load — Every time I'm at the checkout, I have to wait at least 30-45 seconds until the APP has loaded enough for me to show the QR code. Of course you can prepare this beforehand, but why doesn't the APP just load this locally from the phone instead of fetching it from Lidl's cloud? It would be immediately available and you wouldn't have to wait. We're talking about a small image here, not a video file……” — ★☆☆☆☆ · German
Apple publishes the most recent written reviews, up to five hundred, and that is what was read — not a search for bad ones. Why so many of them are angry. The complaints above come from the 42 most recent negative ones. Newest review yesterday (07.09.2026), last collected today.
France
4.32★ from 21,449 ratings · version 17.9.6
We have not read this app's reviews yet. Apple rations that feed to about one page per address every ten minutes and refuses datacentre addresses, so the reading is done by hand — the rating above is live, the complaints are not there yet.
Apple publishes the most recent written reviews, up to five hundred, and that is what was read — not a search for bad ones. Why so many of them are angry. The complaints above come from the 0 most recent negative ones. Newest review never, last collected never.
United States
4.30★ from 2,247 ratings · version 17.9.6
We have not read this app's reviews yet. Apple rations that feed to about one page per address every ten minutes and refuses datacentre addresses, so the reading is done by hand — the rating above is live, the complaints are not there yet.
Apple publishes the most recent written reviews, up to five hundred, and that is what was read — not a search for bad ones. Why so many of them are angry. The complaints above come from the 0 most recent negative ones. Newest review never, last collected never.