4.83★ from 2,539,586 ratings · version 193.05 · 35 of the last 100 written reviews are one or two stars
App is slow and crashes frequently
6of the 35 read·17%
Users report the app takes far too long to open, crashes often, and is unreliable even after updates.
›read 3 of these reviews
“Slow app — Moved from Halifax to Lloyds so had to get this app. Its terribly slow to open. If you are in a financial emergency, your account will be depleted by the time this app opens and allows you to access to your account. Improve on this!!” — ★★☆☆☆“Technical issues always — The app is very slow and crashes a lot. They keep updating but I don’t understand what is the point.” — ★☆☆☆☆“Can’t always get access — I find this very frustrating as more often that it isnt working cant check account if it does worj its very slow” — ★☆☆☆☆
Constant logout errors and login failures
3of the 35 read·9%
Users get stuck in repeated logout messages, cannot access accounts, and have to restart the login process.
›read 3 of these reviews
“Online very weak — Attempts to login to online banking usually result in ‘You’ve been logged out. Go to login’ or words to that effect. Sometimes I get as far as a list of my accounts but if I try to access any of them, I get the ‘Logged out’ message. Otherwise I go round and round in circles going nowhere. Very inconvenient. Not at all what I expect of an outfit like Lloyds. I would add that the TSB online system…” — ★☆☆☆☆“RH — Updated the app yesterday and now it’s not working 😡” — ★☆☆☆☆“Many problems — Had so many issues after transitioning from Halifax to Lloyds. Now I can’t even see my card details to use my card! How is each release even tested” — ★☆☆☆☆
Cannot make payments or transfers
3of the 35 read·9%
Users cannot complete payments or transfers, including to other Lloyds Group accounts, with error messages that persist.
›read 3 of these reviews
“Transferred from Halifax — Transferred from Halifax as requested by Lloyds because they are retiring the Halifax banking app…and now cannot make payments despite be assured nothing would change. And when trying to get help you end up in long queues for a call or even online chat. Really poor service” — ★☆☆☆☆“Daily Limits Issue — It’s BROKEN. Tried to set up a future payment to clear my Halifax Credit Card, surely part of Lloyds Group. But no, it’s over my “Daily Limit For Transactions”. Changed my daily limit, no change. Logged out, logged back in. Daily limit shows as being changed now, but still cannot make the payment, same error message. Went back to my Halifax App (great by the way) and setup the future payment that…” — ★★☆☆☆“Paying Credit Card — Why is it that I virtually NEVER see the same max balance I can pay off my credit card using my mob app compared to the balance I can pay off via the website on my Wins 11 PC? It’s very irritating.” — ★☆☆☆☆
Apple publishes the most recent written reviews, up to five hundred, and that is what was read — not a search for bad ones. Why so many of them are angry. The complaints above come from the 35 most recent negative ones. Newest review yesterday (08.09.2026), last collected today.