4.77★ from 1,870,320 ratings · version 26.8.3 · 27 of the last 50 written reviews are one or two stars
Lack of staff availability and attention in store
3of the 27 read·11%
Customers unable to reach staff, long waits for service in departments, and rudeness from employees at checkout.
›read 3 of these reviews
“CASHIERS — Please bring cashiers back to the registers. After just leaving a store and how rude the staff was I am reconsidering returning” — ★☆☆☆☆“Online a I — Lowe’s online AI assistant is horrible. Not helpful. Loosing customers over it. Trying to create a new order over the phone impossible. Been standing at the flooring service desk for 15 minutes no one around.” — ★☆☆☆☆“Review — No help in the store. I couldn’t get anyone in the flooring department to take a call.” — ★☆☆☆☆
Lowe's credit card services hard to access
3of the 27 read·11%
Credit card account link buried deep in account settings; $5 Lowe's Money only redeemable with credit card; card account errors.
›read 3 of these reviews
“They can keep their $5.00 — They keep telling me that I have five dollars in Lowe’s money. Every time I go to cash it in the only way I can redeem it is to use my Lowe’s credit card. There is no other way around it. I’ve tried unchecking the box on my app and I’ve tried doing things at the self checkout to make it so that I don’t have to use the credit card. It’s impossible.” — ★☆☆☆☆“Tried to use my LOWES VCARD — Unable to use my Lowe’s card to purchase as the system as the like I had no ACCOUNT!” — ★☆☆☆☆“Lowes Credit Card Services is Too Hard to Find — Finding the link to access your Lowe's credit card is near impossible. It's buried at the bottom of the account page. MAKE IT EASIER TO FIND CREDIT CARD SERVICES!!!!” — ★☆☆☆☆
Online ordering system severely broken
3of the 27 read·11%
Orders canceled without explanation, impossible to complete simple orders after hours of support, tax exempt unavailable online.
›read 3 of these reviews
“Confused — I placed this order yesterday using my laptop. Everything seemed to be fine. Today I got a message that my order was canceled with no reason given. So I’m trying to place the order again.” — ★☆☆☆☆“No option for tax exempt — Would have been nice if I could have done tax exempt on my online order.” — ★☆☆☆☆“Awful online experience — Spent 3 hours online with live and automated help still can’t do a simple order. I build websites. It’s not me. It’s them.” — ★☆☆☆☆
Apple publishes the most recent written reviews, up to five hundred, and that is what was read — not a search for bad ones. Why so many of them are angry. The complaints above come from the 27 most recent negative ones. Newest review 4 days ago (05.09.2026), last collected 2 days ago.