ONE-STAR READER— back to the wireTravel

Lyft

United States

4.92★ from 17,645,502 ratings · version 2026.34.3 · 38 of the last 149 written reviews are one or two stars

Drivers take very long time to arrive or cancel

5of the 38 read13%

Riders wait over an hour for rides, drivers cancel after pairing, or no drivers accept ride requests.

read 3 of these reviews
“Drivers — Out last driver was great. We were cancelled by two drivers ahead of him, one was less than 3 minutes away and we waited over an hour while others got rides around us.” — ★☆☆☆☆“Ride? What ride? — Horrible service. Takes forever to find a ride. Then when you do get paired with a driver, they cancel on you after you've been waiting for them.” — ★☆☆☆☆“Can’t get rides — Uber cost more but is no much better I cannot get a ride fr atleast an hour after calling. It’s cheaper but rides take so long. lift sucks…” — ★☆☆☆☆

Charged more than quoted price

4of the 38 read11%

Final fare is significantly higher than the original quote, sometimes several dollars or more without clear explanation.

read 3 of these reviews
“Bs — Sht literally charged me 119$ for a 30 min ride uber charged me 50 like what?😂 I’m deleting this app dude” — ★☆☆☆☆“Misleading pricing — Sometimes the quote will come up as a certain price then by the time you are dropped off it is a few dollars more outside of tax” — ★★☆☆☆“Price not as quoted — The price for the ride was quoted at 29 USD. It ended up being 45USD.” — ★★☆☆☆

Surge pricing and rates are unreasonably high

3of the 38 read8%

Lyft charges much more than competitors for the same ride and pays drivers too little while claiming to care.

read 3 of these reviews
“Dynamic/surge pricing is a rip off — You clearly overcharge riders and under pay drivers. Pathetic especially as Lyft doesn’t provide any benefits. All you are doing is providing slave wages and up charging riders. Pathetic” — ★☆☆☆☆“expensive app for rides — expensive for short ridees” — ★☆☆☆☆“Wait and wait — I am so disappointed with Lyft. I wish they would just say no we’re not going to pick you up. For the third time they messed up my ride from Sayville Ferry Long Island back to New York City. Yesterday they said it was 15 to 30 minutes for a ride, but if you give us 10 more dollars we’ll have one for you right away. an hour and 10 minutes later I finally got picked up. And forget trying to get a ride…” — ★☆☆☆☆

Customer service unhelpful and unresponsive

3of the 38 read8%

Support is slow, unresponsive, and unhelpful when riders need assistance or have billing disputes.

read 3 of these reviews
“Overcharged twice — I take the same trip/ route every Friday. Last two fridays Lyft has overcharged me by 8 dollars. And customer service wanted proof from me. They said “do you have a screenshot of the fare when you accepted it”. Such a bad customer service experience. Now every time I take Lyft I take at least 10 screenshots in case the price changes and they up charge me for no reason.” — ★☆☆☆☆“NEVER USE THIS APP — I hate this app it sucks your better off using uber there customer service is slower than a slug they don’t help you at all and made me pay 5 dollars because the guy didn’t want to pick up my brother. UBER IS BETTER” — ★☆☆☆☆“Lyft Sucks I Decided — Don’t Contact Us but “we care”. 🤣” — ★☆☆☆☆

Apple publishes the most recent written reviews, up to five hundred, and that is what was read — not a search for bad ones. Why so many of them are angry. The complaints above come from the 38 most recent negative ones. Newest review 2 days ago (07.09.2026), last collected today.

Britain

4.92★ from 69,986 ratings · version 2026.34.3

We have not read this app's reviews yet. Apple rations that feed to about one page per address every ten minutes and refuses datacentre addresses, so the reading is done by hand — the rating above is live, the complaints are not there yet.

Apple publishes the most recent written reviews, up to five hundred, and that is what was read — not a search for bad ones. Why so many of them are angry. The complaints above come from the 0 most recent negative ones. Newest review never, last collected never.

France

4.88★ from 17,933 ratings · version 2026.34.3

We have not read this app's reviews yet. Apple rations that feed to about one page per address every ten minutes and refuses datacentre addresses, so the reading is done by hand — the rating above is live, the complaints are not there yet.

Apple publishes the most recent written reviews, up to five hundred, and that is what was read — not a search for bad ones. Why so many of them are angry. The complaints above come from the 0 most recent negative ones. Newest review never, last collected never.

Germany

4.88★ from 19,139 ratings · version 2026.34.3

We have not read this app's reviews yet. Apple rations that feed to about one page per address every ten minutes and refuses datacentre addresses, so the reading is done by hand — the rating above is live, the complaints are not there yet.

Apple publishes the most recent written reviews, up to five hundred, and that is what was read — not a search for bad ones. Why so many of them are angry. The complaints above come from the 0 most recent negative ones. Newest review never, last collected never.

Back to the wire · what this cannot see