Macy's: Shop, Save, and Earn
United States
4.85★ from 2,346,612 ratings · version 2609.1.0 · 24 of the last 117 written reviews are one or two starsUnhelpful automated customer service with no human support
4of the 24 read17%
AI assistant and automated systems are useless; customers struggle to reach real human representatives for help with issues.
read 3 of these reviews
“Bad service — Macys services are not helpful. AI assistant sucks, no option to lock credit card and their services occasionally crash or are unavailable and tell you to try later. Macys app and customer service just kind of suck since they are automated with machines and no real human customer service representative” — ★☆☆☆☆“Pathetic customer service — They will fool to sell their product and give you the worst customer service in the whole world” — ★☆☆☆☆“Credit card service department — Spend 45 minutes on the phone trying to activate my card talk to four different people. Your customer service for credit card is awful.” — ★☆☆☆☆
Apple publishes the most recent written reviews, up to five hundred, and that is what was read — not a search for bad ones. Why so many of them are angry. The complaints above come from the 24 most recent negative ones. Newest review yesterday (08.09.2026), last collected today.