ONE-STAR READER— back to the wireNavigation
MapQuest GPS Navigation & Maps
United States
4.35★ from 27,684 ratings · version 10.21.0 · 358 of the last 749 written reviews are one or two starsNew interface confusing and difficult to navigate
31of the 300 read10%
Latest update completely changed the app design, making it hard to find basic features like entering directions or accessing saved addresses.
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“Are you kidding? — My app updated when I got my new phone. Talk about culture shock! The new format is anything but intuitive. How do I need collections? I’d rather see a list of favorites, places I visit often enough, but not often enough to be able to go right to them without MapQuest. Those useful shortcuts are in one line that I have to scroll through. In the old MapQuest, there was a nice list. I could see quite…” — ★☆☆☆☆ · English“Please revert back to the old Mapquest — This is awful and is now just a google map clone. User interface is cartoonish and not intuitive. Old features are lost to me. Trip planning is non existent. Ease of changing routes before starting is gone. Popups have taken over.” — ★★☆☆☆ · English“Terrible now after update — I LOVED this app over any map app out there. But the last update changed EVERYTHING!!! Why make changes so drastic? I cannot stand this app now and it’s coming OFF my phone. I can’t believe they’ve ruined this when it was so reliable previously. What a major letdown!!!” — ★☆☆☆☆ · English
Excessive ads and forced subscription paywalls
26of the 300 read9%
App bombards users with ads, has hidden close buttons, and pressures paying for ad-free version; ads block entire map while driving.
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“Ads on maps??? — Insane to have an option for an “ad free” MAPS app. Will not be using MapQuest, and instead will be using Organic Maps (free, no ads, has the option to donate to them but not necessary and it’s run by volunteers). We are living in subscription hell, that is disappointing and so ridiculous. Also telling you to connect maps to REELS and TikTok?? What is even going on with this app” — ★☆☆☆☆ · English“Yo these ads is wildin’ — Come on, T*mu pop ups? Gorgeous app ruined.” — ★★☆☆☆ · English“AD me more daddy ;( — 2nd time opening app I get bombarded with ads that have hidden close buttons. Ads seem scammy so this app is getting removed off my phone. Had high hopes.” — ★☆☆☆☆ · English
Unable to save or organize addresses and favorites
24of the 300 read8%
App lost ability to save friend/family addresses, organize collections, or retrieve saved locations after updates; favorites disappeared.
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“Not User Friendly — I really wanted to like it but where is the option to edit or delete anything? 😭 I just wanted a Collection of friends/family addresses, but it wouldn't let me Save exact addresses to Collections - only like public places you can search by name. I also wanted to remove or edit My Places including the icons you could select and saw no where to be able to do so. If I'm missing something obvious, my…” — ★★☆☆☆ · English“Why can’t I save addresses only locations — I appreciate that MapQuest hasn’t caved to the ridiculousness of renaming locations. Two stars awarded for that. But not being able to save and organize addresses on a maps app is beyond me. I navigate to more than just businesses and landmarks on a map. Why can’t I save my friends’ and relatives’ addresses in places hours or states away? Also, I want to use a foreign…” — ★★☆☆☆ · English“Good aspects, poor design — I'm desperately trying to like Map Quest. I love that I can save places in collections but I just checked back in today and all of my saved locations are gone. This plus the ads? Dude I just want to have a decent GPS app. Also the "submit feedback" button is disabled in the app which makes me feel like the developers aren't really that open to feedback. Jfc I just want to save locations…” — ★★☆☆☆ · English
Cartoonish video game design inappropriate for navigation
22of the 300 read7%
New update features cartoon characters and retro game-like graphics that look unprofessional and distract from navigation.
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“Pretty basic — The app is pretty basic and a charge five dollars a month to not have ads seems a little ridiculous to me. Kind of astonished most of the five star reviews are all raving about it because of the naming of the Gulf of Mexico/Gulf of America. I don’t live near it. I don’t care. A review for an app should not be based on politics whether four or against. So that being said, the app is pretty basic. There…” — ★★☆☆☆ · English“Cartoon map — Would love to give ZERO stars” — ★★☆☆☆ · English“Great to Garbage — You have changed a user friendly, clean professional-looking app into one that is unusable and looks like a cartoon. Seriously to the MORONS at MQ who did this; did you even graduate from kindergarten? If I wanted to look at something cartoony I would watch the Smurfs. Heck, my location is even a mile off! Why take something that worked great and ruin it? Are you taking lessons from Apple IOS…” — ★☆☆☆☆ · English
Routing sends users on wrong or inefficient routes
22of the 300 read7%
App frequently routes through non-existent roads, impossible turns, toll roads despite settings, or significantly longer routes than necessary.
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“Worst app! — Tried to drive me through a runway! No joke! Serious! Cornpop was standing in the way too, it was wild! No joke!” — ★☆☆☆☆ · English“override directions — used it recently to go from central md to,Hershey PA and it worked fine. On the way home from Lancaster PA it gave me three options, 2 going by Baltimore (495 or 95) a done using no highways heading west. Even though I selected that last option (no highway) at one point while driving it directed me to I83 to head to Baltimore. What use is an app that gives you a choice of directions and decides…” — ★☆☆☆☆ · English“Directions are not great. — Just told me to get off a pretty wide-open freeway in order to get on a side street with lights and a toll to get to my destination when staying on the freeway would’ve been a much shorter, and cheaper, and less time-consuming route.” — ★★☆☆☆ · English
Trip planning and route options feature removed
17of the 300 read6%
App no longer allows planning from arbitrary locations, checking travel time between non-current locations, or choosing from multiple route options.
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“Please revert back to the old Mapquest — This is awful and is now just a google map clone. User interface is cartoonish and not intuitive. Old features are lost to me. Trip planning is non existent. Ease of changing routes before starting is gone. Popups have taken over.” — ★★☆☆☆ · English“Why did they ruin it — The best feature about the app was being able to put in a starting location (not necessarily the current location I was in) and a destination location so I could figure out driving or walking distance and time so I could plan vacation to multiple locations in one trip. If that feature is still available, it’s impossible to find. I’m so disappointed and won’t bother with the app again.” — ★☆☆☆☆ · English“Last Choice of Maps — Used to be very easy to plan my trip. Just enter to: from, and check drive times to intermediate stops without having to search “besties.” Then just select go. A matter of 20 seconds. So simple. I’ve moved on to other maps/apps.” — ★★☆☆☆ · English
CarPlay functionality broken or unavailable
13of the 300 read4%
App no longer works with Apple CarPlay, shows blank screen, or lacks controls on the car display after recent updates.
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“CarPlay STILL broken — I want so badly to use and support this app but they broke CarPlay a while back and despite numerous updates nothing has been done to fix it. It’s basically unusable since you have to do everything through your phone and all it does is display on the car screen - no controls whatsoever.” — ★★☆☆☆ · English“Very glitchy — This is very glitchy in Apple CarPlay. It will stop showing navigation randomly and you’ll have to close it and try again multiple times. There is no way to change anything via CarPlay screen. It has great potential though!” — ★★☆☆☆ · English“Horrible - politics aside — I really can’t believe the low quality of this app. It looks and sounds clunky. I realize some are caught up in the politics but if you are looking for a better mapping app than you already have- this ‘ain’t it. The sound is even bad- and it is terrible - unusable on CarPlay.” — ★☆☆☆☆ · English
App crashes, freezes, or stops responding
11of the 300 read4%
Application frequently crashes on startup or during use, freezes when entering destinations, or becomes unresponsive.
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“User Error or Just Bad?? — So I downloaded this app since I stopped using Waze. I enter in the address to where I want to go, click the green directions button, and no directions are given. Not sure if I am doing something wrong but I never got any directions. Only the option to add another location. So unfortunately I did delete the app. Maybe next time.” — ★★☆☆☆ · English“Can’t kill the app — I wanted to like this app but you can’t kill the app on the iPhone. It also is super buggy and not worth it for the ads. I really hope it gets better bc it’s generally a fun idea.” — ★★☆☆☆ · English“Login set up account — Once you put the phone code in it does not continue logging you in” — ★☆☆☆☆ · English
Location data and business information outdated or missing
10of the 300 read3%
App shows closed businesses, missing addresses, or can't find common locations that appear in other maps apps.
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“Not great. Really misleading at times — Not up to date locations so will send you to the other side of town. Will take you on a toll road without notifying you and I check to make sure because I avoid toll roads. DO NOT DOWNLOAD I’m deleting” — ★★☆☆☆ · English“Worst than other maps — I just typed in the company and city where I am going. Nothing. Google has a road pic of the place. Question sees nothing. Ouch” — ★★☆☆☆ · English“Outdated — The first search I did was for Walmart. Mapquest showed a Walmart 2 miles from me that closed 5 years ago. Routing seems to pick longer routes” — ★★☆☆☆ · English
Voice guidance broken, hard to understand, or annoying
10of the 300 read3%
Voice breaks up like poor radio, unintelligible speech, robotic or unpleasant voices, missing turn instructions or street names.
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“Voice issues — Had to give up on the app as the voice commands were breaking up like a poorly tuned radio. Sometimes missed how far before a turn or if I was turning left or right.” — ★★☆☆☆ · English“It worked ok but I couldn’t take the torture — From the low quality 1990’s digital robot voice, I count myself very lucky I wasnt drinking from my water bottle when I started navigating. I would have snarfed that for sure! The constant affirmations every 2 miles to “follow the road”, however, quickly cured me of the hilarity factor. And every quarter mile updates as I approach the turn, NO. Dude, you’re worse than my…” — ★☆☆☆☆ · English“Voice settings — The voice settings don’t work at all and glitches out. Can’t use in the car at all.” — ★☆☆☆☆ · English
App does not support landscape orientation
7of the 300 read2%
Application only works in portrait mode, preventing rotation on tablets and car mounts; landscape mode unavailable.
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“No Landscape mode — Using the app on an iPad is not of much use because it doesn’t work in Landscape mode. Only Portrait is available, so the Bluetooth can’t be used. In app of Mapquest’s age that should dance been resolved by now.” — ★★☆☆☆ · English“Only works in portrait mode? — I have no use for any app that only works in portrait mode? I’m not going to hold my ipad sideways while typing in directions.” — ★★☆☆☆ · English“Not ad free — I wanted an alternative to google maps, but quickly noticed this was not the one. I have to pay for add free, also doesn’t support landscape view. Deleting app.” — ★☆☆☆☆ · English
App will not close or minimize properly
4of the 300 read1%
Application runs in background consuming battery, cannot be closed without force quit or phone restart, drains battery significantly.
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“App won’t close — Not only did I get wrong directions in the past, nothing like being on dark country roads with no street lights but now the app won’t close! I will be deleting this app, not sure if I will reinstall.” — ★☆☆☆☆ · English“Good gps app but big problem — No matter what i do it wont actually close the application and is obviously a big drain on my battery. so the only thing I’ve been able to do to end application is to delete the app. And having to delete every time i want to actually close the app is too much of an aggravation” — ★★☆☆☆ · English“Awful — I can’t close this app without turning off my phone ! Terrible” — ★☆☆☆☆ · English
App ignores user settings for tolls and highways
4of the 300 read1%
Despite toggling avoid tolls or highways, app still routes through them without notification or warning.
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“Mind of its own — There is a setting “avoid highways”. I have that setting in place yet this app almost always sends me on a highway. It does this even when there are very good surface roads that could be taken. This is not only frustrating it’s not safe.” — ★★☆☆☆ · English“Not great. Really misleading at times — Not up to date locations so will send you to the other side of town. Will take you on a toll road without notifying you and I check to make sure because I avoid toll roads. DO NOT DOWNLOAD I’m deleting” — ★★☆☆☆ · English“Doesn’t follow settings — I have used this app for years but now it keeps directing me to toll roads, even though I have it set to avoid toll roads and highways. Please fix this so I don’t have to go to another app!” — ★★☆☆☆ · English
Apple publishes the most recent written reviews, up to five hundred, and that is what was read — not a search for bad ones. Why so many of them are angry. The complaints above come from the 300 most recent negative ones. Newest review yesterday (07.09.2026), last collected today.