4.85★ from 1,946,820 ratings · version 9.43.0 · 26 of the last 64 written reviews are one or two stars
Unfair resolution of buyer disputes favoring buyers
4of the 26 read·15%
Mercari sides with buyers in disputes, refuses returns after 72 hours regardless of circumstances, and denies reimbursement for lost packages.
›read 3 of these reviews
“Awful — Been using Mercari and Poshmark for years. Mercari got worse and worse… they don’t care about the sellers. Lost my pretty expensive package and just closed my claim without reimbursement! And I used the provided shipping label. Definitely won’t be using anymore” — ★☆☆☆☆“When will you let sellers see the buyer’s rating beforehand — Literally got an unreasonable review and I had to give them a 5 star for no damn reason. Terrible app.” — ★☆☆☆☆“Return — Very disappointing experience as a seller. I sold an item that was accurately described in the listing, and I uploaded photos of the actual item, its packaging, and its manual. Despite this, the buyer assumed it was a completely different product from a very specific brand. The buyer even acknowledged that they thought it was that specific brand, although this was never stated or advertised in my listing.…” — ★☆☆☆☆
Unresponsive or unavailable customer service
4of the 26 read·15%
Customer service is unreachable by phone, doesn't respond to emails, and provides no help with account or transaction issues.
›read 3 of these reviews
“Customer service — Customer service sucks app won’t let me login and keeps saying the information is invalid after I was told to reset the password. Messaged Mercari and they told me the same thing as before to turn off vpn and reset the password none of this works I don’t use vpn so that shouldn’t be the reason why I’m being locked out of my account.” — ★☆☆☆☆“ZERO CUSTOMER SERVICE BEWARE — And when I say zero customer service, I actually mean zero customer service I had called over 30 times on their customer service contact, and each time I was disconnected after 10 minutes. They have absolutely no one answering the phones. I submitted several requests via email and no one even got back to me. I wouldn’t touch this site with a 10 foot pole save your money and your time.” — ★☆☆☆☆“worst customer service ever — the worst, most unhelpful costumer service ever. Mercari will steal your money and not even follow their own policies. beware!” — ★☆☆☆☆
Excessive fees for withdrawing earnings
3of the 26 read·12%
App charges unreasonable three-dollar fees to instantly withdraw earned money to accounts, compared to cents on other platforms.
›read 3 of these reviews
“STEALS MY MONEY?!?!? — Okay so I’ve been selling my stuff on multiple places and this is the worst because it wants a THREE DOLLAR FEE for adding your EARNED money into YOUR account instantly!!!! Is it just me or does that feel like stealing because most apps only has a few cents as a fee but THREE DOLLARS THATS RIDICULOUS!!!!” — ★★☆☆☆“Favor the buyer not the seller — Be careful they definitely favor the buyer over the seller which is unfortunate. I won’t do business with them anymore selling fees are high also.” — ★☆☆☆☆“Great for figures but horrendous messaging system. — Great for locating and purchasing figures but the service charge on top of tax on top of the inflated shipping costs really add up. Also the messaging system is HORRENDOUS. Everything gets flagged making it very difficult to communicate freely. It’s as if the app doesn’t want the buyer and seller to communicate.” — ★★☆☆☆
Problematic ID verification requirements
3of the 26 read·12%
App demands ID verification at inconvenient times, rejects previously approved IDs, or asks for verification after sales are already made.
›read 3 of these reviews
“Selling — Overall good app but the way it requires you to verify an id after the sale was already made right before the shipping part is so bad and needs to be fixed!!” — ★☆☆☆☆“You want my WHAT? — This shopping website demands my legal government ID in order to sell or buy anything, when they already leaked 17,000+ customer records back in 2021. Absolutely NOT. If you wouldn't let a stranger on the street take a photo of your ID, you shouldn't let a WEBSITE do it.” — ★☆☆☆☆“Horrible Experience as a Seller — Actual dogwater app for sellers, never in my life have I been provoked this much to write a review, but this is just a terrible app. I sold a very expensive item and yet need to confirm my ID to get the shipping label?? After my ID was just approved only a few weeks ago? And now they’re saying it’s invalid, meanwhile the customer support service is actual garbage, with them…” — ★★☆☆☆
Apple publishes the most recent written reviews, up to five hundred, and that is what was read — not a search for bad ones. Why so many of them are angry. The complaints above come from the 26 most recent negative ones. Newest review 2 days ago (06.09.2026), last collected today.