ONE-STAR READER— back to the wireUtilities
My O2 - UK Offers, Data, Bills
Britain
4.46★ from 508,628 ratings · version 26.4.0 · 51 of the last 53 written reviews are one or two starsApp redirects to website instead of working
10of the 51 read20%
Core functions redirect users to browser or Virgin Media website, defeating the purpose of the app and often failing to load.
read 3 of these reviews
“Worst app ever — This app is ridiculously bad, the way it has to keep connecting with Virgin is poor, when selecting the extras section it keeps saying it looks like you are lost. I have a free Amazon subscription to use and cannot even add it. EE was slick compared to this, and that wasn’t great.” — ★☆☆☆☆ · English“Terrible — Having to load the virgin website to make a payment is awful. The website never loads!” — ★☆☆☆☆ · English“Gone Downhill — The ’app’ goes on Virginmedia webpages for most basic things and then gets you nowhere.” — ★☆☆☆☆ · English
App quality collapsed after Virgin merger
10of the 51 read20%
App was functional before Virgin takeover but has become unusable, with users comparing it negatively to the previous O2 experience.
read 3 of these reviews
“Josh — Terrible app keeps asking for singing in since virgin take over it’s been awful new app required or major update” — ★☆☆☆☆ · English“Worst app ever — This app is ridiculously bad, the way it has to keep connecting with Virgin is poor, when selecting the extras section it keeps saying it looks like you are lost. I have a free Amazon subscription to use and cannot even add it. EE was slick compared to this, and that wasn’t great.” — ★☆☆☆☆ · English“Terrible — After yet another change to the app it’s now even worse than before” — ★☆☆☆☆ · English
Core functions not working
8of the 51 read16%
Basic features like checking balance, topping up, viewing data usage, and managing account extras are broken or unavailable.
read 3 of these reviews
“Another useless update — Another update and yet you still have not fixed the payment gateway issue. DO BETTER! There are many of your customers who rely on being able to pay using a digital method and as a disabled customer I desperately need this to be fixed. It is causing me physical pain and so much stress when all I want to do is pay the bills on time. I have no other method available. Just fix the problem.…” — ★☆☆☆☆ · English“Useless new app — I received a message to say I’ve breached my spend cap but absolutely no details on the new app on data useage from the previous month. No details on what the hidden charges are. Tried the useless bot. Also mobile coverage has become unusable locally( London commuter belt)” — ★☆☆☆☆ · English“Unusable — So many broken links, could upgrade or manage my account extras. They push you use the app but it doesn’t work. You try to speak to someone and a mindless bot tells you to use the app. Managed to speak to a human once but I’m guessing O2 don’t care about their customers.” — ★☆☆☆☆ · English
Endless login verification loops
7of the 51 read14%
Users stuck in constant verification cycles, repeatedly asked to verify email or identity without progressing to their account.
read 3 of these reviews
“Garbage sign in process — I can’t log in and see my bills. If I wasn’t tied to this app for paying off my iPhone, I’d be gone. The sign-in process is atrocious and it’s been this way for over a year now. I got dinged for a few extra quid and I can’t figure out why I’m being charged because I’m stuck in an incessant verification loop. This is AWFUL customer service. The second I can get out of this contract, I will.…” — ★☆☆☆☆ · English“Not fit for purpose — The app is useless it constantly asks you to verify your email address without ever progressing to your account page. Completely useless and worse is that their customer service tells you most things are on the app, an app that does not go beyond “verify your email” then exit” — ★☆☆☆☆ · English“Möbius loop — The merger logo, a Möbius loop that moves between Virgin and O2 and back again, never going anywhere, is very fitting for the log-in experience.” — ★☆☆☆☆ · English
Unable to log in to account
6of the 51 read12%
Users cannot sign in or register after Virgin merger, despite trying reinstalls and multiple attempts.
read 3 of these reviews
“Used to be great…. — I am unable to get into the app. Endless loop on sign in. Please address!” — ★★☆☆☆ · English“Gone worse! — I have been with 02 for years and years. I had 4 accounts with them for while family. Unfortunately lately I can’t even login to my O2 via app and website, as I heard this is also the case for other family and friends. I know a few people left O2 which I am moving all my accounts to another provider. While having full 5G I can’t even check my emails via mobile data. Why would I pay for service that I…” — ★☆☆☆☆ · English“Can’t do any management into my account — I’m very disappointed with O2’s services. Since you moved to Virgin, I haven’t been able to log into the app to manage my account. I’ve tried the verification process several times, but without success.” — ★☆☆☆☆ · English
App crashes frequently and runs slowly
5of the 51 read10%
App is laggy, unresponsive, crashes often, and has slow loading times even on fast connections.
read 3 of these reviews
“Awful — One of the most laggy unresponsive apps available” — ★☆☆☆☆ · English“Terrible app since merge with virgin media — Using the app since merging with virgin media is quite frankly, awful. It’s down more than working and trying to sign in is so frustrating. The loading page is a pain and trying to find what you want without it crashing is so unhelpful I actually dread using it.” — ★☆☆☆☆ · English“16 years, now it’s Virgin media/o2, it has become terrible! — Poor Face ID logins between o2/virgin media, multiple links and redirects moving around the app, crashing or blank pages, slow loading on super fast WiFi. O2 used to be reasonably bad, and I’ve contemplating leaving a few renewed contracts, but now my contract is up again, I’m seriously looking at another provider! 5G? Mobile signals still poor. High costs…” — ★★☆☆☆ · English
Excessive verification email requirements
4of the 51 read8%
App demands email verification repeatedly for basic tasks, including after Face ID login, generating dozens of unnecessary emails.
read 3 of these reviews
“Rubbish app — When I want to pay my bill it keeps sending a email to verify and when I do it keeps sending me back to verifying again. Fix this for goodness sake.” — ★☆☆☆☆ · English“New updates — Why do I have to keep verifying who I am just to look at my data usage? And then when I do this so I can see on average what data I use a month I can’t even see it. What’s the point the app if I have to go online to the website to use it? I also have pin and Face ID again why do I need to verify again and again? So pointless. Can switch it back to what it was before, there were no issues with the…” — ★☆☆☆☆ · English“Continuous need to verify email address — This app is not worth bothering with. Before you can do anything you need to verify your email address with Virgin- EVERY TIME!! Even when using Face ID to log in!!” — ★☆☆☆☆ · English
Payment and billing functions broken
4of the 51 read8%
Unable to make online payments; redirects fail or app redirects to unloading pages, forcing calls to customer service.
read 3 of these reviews
“Another useless update — Another update and yet you still have not fixed the payment gateway issue. DO BETTER! There are many of your customers who rely on being able to pay using a digital method and as a disabled customer I desperately need this to be fixed. It is causing me physical pain and so much stress when all I want to do is pay the bills on time. I have no other method available. Just fix the problem.…” — ★☆☆☆☆ · English“Terrible — Having to load the virgin website to make a payment is awful. The website never loads!” — ★☆☆☆☆ · English“Terrible — Terrible app ever since virgin joined, won’t let me make payments or log into the virgin media o2 website and now I’ve been restricted and won’t let me pay my bill terrible decision” — ★☆☆☆☆ · English
Apple publishes the most recent written reviews, up to five hundred, and that is what was read — not a search for bad ones. Why so many of them are angry. The complaints above come from the 51 most recent negative ones. Newest review 2 days ago (07.09.2026), last collected today.