4.66★ from 5,530,169 ratings · version 22.1.0 · 40 of the last 56 written reviews are one or two stars
App crashes, freezes, or fails to open
3of the 40 read·8%
App freezes during use, won't open at all, or becomes unresponsive and stuck on error messages.
›read 3 of these reviews
“App Froze — App Froze right after hitting claim. This is very frustrating” — ★☆☆☆☆ · English“The worst user app — It is a challenging trial to use this app. Very slow to respond to a given request or command. It is frequently stuck with an error message, please try later. I hate using it. Please improve the user interface and make it more user friendly.” — ★★☆☆☆ · English“App will not open — App will not open. My phone is up to date on software etc. this app hasn’t opened in 3 months. Terrible.” — ★☆☆☆☆ · English
App runs slowly and takes forever to load
3of the 40 read·8%
App takes ten seconds to load screens, takes forever to log in, and is slow to respond to commands.
›read 3 of these reviews
“Incredibly Poor UI/UX and USELESS AI chat bot — They’ve crammed AI everything into this consumer application where it is entirely unnecessary, and it makes the app run impossibly slowly. Click on literally any link within the app or attempt to load any screen within the app and it’ll take ten seconds load all the assets. God forbid you need to update your personal information or view your bill, it’ll be a 15 minute…” — ★☆☆☆☆ · English“Useless — Takes forever to log on, and doesn’t tell you what’s wrong.” — ★☆☆☆☆ · English“The worst user app — It is a challenging trial to use this app. Very slow to respond to a given request or command. It is frequently stuck with an error message, please try later. I hate using it. Please improve the user interface and make it more user friendly.” — ★★☆☆☆ · English
Verizon Shine rewards program claims don't work
3of the 40 read·8%
Claim button is disabled or doesn't function, making it impossible to claim offered rewards.
›read 3 of these reviews
“App is ok — App overall is ok but the Verizon shine is a complete joke if you’re not there right when the rewards drop you don’t have chance at ever claiming any. Verizon really needs to fix and update its reward program” — ★☆☆☆☆ · English“Verizon Shine is useless — Verizon decided to add a rewards programs similar to T-Mobile’s except they forgot to make it useful and accessible. The only rewards worth trying for have a very limited number available and release at exactly the same time every day. Even if you happen to log in and attempt to claim a reward on the exact minute it’s released, so are 500,000 other people, and with what I assume is only 100…” — ★☆☆☆☆ · English“Claim now button always disable — Not able to claim any offer as claim now button disabled always No meaning for offer you are giving” — ★☆☆☆☆ · English
AI chat support unhelpful and blocks human representatives
3of the 40 read·8%
Bots are frustrating, time-consuming, and reluctant to transfer to human agents; AI chat is unavailable or unhelpful.
›read 3 of these reviews
“First time I have ever complained about Verizon — The bots are incredibly frustrating and time consuming. They are reluctant to transfer a client to an experienced person. With 3 major issues the last challenge was a reluctant bot. They are bring customer service to a sub optimal level. The tech working with me didn’t seem thrilled. Oh! Well. Eventually we became disconnected and he did not call me back. I am not…” — ★★☆☆☆ · English“Billion dollar company with a dollar bill app — Won’t let me add new payment method despite multiple attempts. Support chat is unavailable in this app. Useless, but that’s to be expected from these mega corporations” — ★☆☆☆☆ · English“Need More Real People Stop with AI — I have so much trouble with this automated system and I would much rather you guys be more involved with your customers rather than letting AI do things, setting up these payments through the automated system fails constantly and I believe my phone service will be fine until the day that I scheduled and I randomly have my phone service cut off. After paying a partial payment and…” — ★☆☆☆☆ · English
Login problems and account access failures
3of the 40 read·8%
App requires constant logins every time opened, authentication system is broken, or customers cannot access their accounts.
›read 3 of these reviews
“Constant login — Why is this the only app I use that has constant login every time I open it? So annoying.” — ★☆☆☆☆ · English“Unable to support a returning customer — After a 30 year relationship I switched to a competitor company. But after moving to the mountains needed to return for coverage. I’m unable to access my new account, new address, new equipment or set up auto payments…” — ★☆☆☆☆ · English“Broken/Old sign in — Their auth is so old that they use physical mail as their password reset system. Auth broke again a month after. They need to just use someone else’s auth system at this point.” — ★☆☆☆☆ · English
Confusing interface and poor user experience design
3of the 40 read·8%
App is confusing, unintuitive, and difficult to navigate; text blocks buttons and information is missing or hard to find.
›read 3 of these reviews
“Buggy — Found the app difficult to use when setting up a router. The “home” section didn’t offer any information, and when I tried to access router info from the lobby it had me download another app. Also struggled to add credit card info because text was blocking the submit button.” — ★★☆☆☆ · English“Incredibly Poor UI/UX and USELESS AI chat bot — They’ve crammed AI everything into this consumer application where it is entirely unnecessary, and it makes the app run impossibly slowly. Click on literally any link within the app or attempt to load any screen within the app and it’ll take ten seconds load all the assets. God forbid you need to update your personal information or view your bill, it’ll be a 15 minute…” — ★☆☆☆☆ · English“Terrible UI and spammy — Confusing and unintuitive app, more focused on marketing / ads than functionality. Frustrating to use” — ★☆☆☆☆ · English
Apple publishes the most recent written reviews, up to five hundred, and that is what was read — not a search for bad ones. Why so many of them are angry. The complaints above come from the 40 most recent negative ones. Newest review 3 days ago (06.09.2026), last collected yesterday.