4.76★ from 2,404,856 ratings · version 5.317.0 · 40 of the last 65 written reviews are one or two stars
App repeatedly prompts user to write review
5of the 40 read·13%
The review request popup appears every time the app is opened, even after already submitting reviews, blocking access to garage controls.
›read 3 of these reviews
“Rating — Everytime I open the app it asks me to rate the app. Multiple times. I have five stars at first but it keeps popping up. Very annoying” — ★☆☆☆☆“Stop asking to review the app — Everytime i open this app it pops up asking to review the app. Well 1 star for not dismissing this pop up. Everytime I am in a hurry to open my garage door i have to wait for a pop up to review it.” — ★☆☆☆☆“Asking review everytime I open the app — So annoying to see post a review ever time I open the app” — ★☆☆☆☆
Garage door status shows question mark instead of open/closed
4of the 40 read·10%
After recent updates, the app displays a question mark for garage door status instead of showing whether doors are open or closed.
›read 3 of these reviews
“Bug on Garage door icon — So I recently started getting a bug when I open the app. The garage door icon has a “?” Inside of it. The color looks grayscale. When I click onto another tab like history and go back to home. The garage door icon now has garage door instead of “?” How it should actually be. It’s a little annoying. Another bug. when I click the garage door to open an arrow pointing up in blue will blink…” — ★★☆☆☆“App not working after update - doesn’t show status of doors — After update today when I open the app it shows a question mark for the status of my door instead of showing whether it is open or closed. Was this seriously not tested?” — ★☆☆☆☆“Their worst update in years — v5.317…is their worst release in years. Question marks now show up for my opener icons. Anyone at your company do any regression testing????” — ★☆☆☆☆
Smart adapter or device frequently stops connecting
3of the 40 read·8%
Garage door openers and smart adapters constantly disconnect from Wi-Fi and fail to send opening and closing commands reliably.
›read 3 of these reviews
“Unreliable — I’ve used my q garage for many years recently it has become very unreliable. I use the smart adapter. It stopped sending opening and closing commands constantly. I then upgraded to the new smart adapter thinking my old one was defective. No the same thing .” — ★★☆☆☆“Constantly disconnecting — Unfortunately, my smart garage door openers keep disconnecting from my Internet. Even though I have a Wi-Fi extender in the garage.” — ★☆☆☆☆“Stinker — Only works when it wants to? Very inconsistent. Support is off and on! One person says put it 15’ away, and another says 8’. When you need it to open and in a hurry its not to be trusted!!” — ★☆☆☆☆
App forced users to enable multi-factor authentication, after which they can no longer log in to their accounts.
›read 3 of these reviews
“MFA ruined everything — Worked great for 4 years. Emailed me forcing multi-factor authentication last month and now can’t get into my account.” — ★☆☆☆☆“I don't trust this app — Support is awful. I got locked out of my home cause this app didn't work. Nobody at myQ helped” — ★☆☆☆☆“Locked out — It will stop working and you will be locked out of your house.” — ★☆☆☆☆
App crashes, freezes, or runs very slowly
3of the 40 read·8%
Recent updates made the app laggy, with status not displaying clearly and doors only visible after opening another tab and returning.
›read 3 of these reviews
“Bad update — As others have said the new update is bad. When opened it gives no information about your doors. You have to open another tab and then go back to get this. Had to figure this out by trial and error. Fix this.” — ★☆☆☆☆“Frustrating Update — I have been using the MyQ system to monitor my garage doors for the last couple of years. Everything has been working fine until this latest update. Now the system shows error codes unless I open the app. It can’t see the doors unless I open the app. Nothing works now unless you open the app.” — ★★☆☆☆“Recent update terrible — After the most recent update released to my iPhone, the app now is very laggy, doesn’t show garage door status as clearly as before or the open/closed duration time like it previously did. Just a mess of an update that made things worse. Hopefully a quick follow on update will fix most or all of these issues, but until then this is a 1 star quality app.” — ★☆☆☆☆
App contains excessive ads and commercial content
3of the 40 read·8%
App is filled with pop-up ads, requests to buy products, and commercial content despite users paying for hardware.
›read 3 of these reviews
“Predatory — Great garage door opener, terrible app ecosystem. Most users don't want a storefront shoveled into their garage remote and this app is no exception. If I wanted something like that, I'd just grab the Amazon app. It's simply bulk that takes up additional resources on your device while pedestaling products majority of people don't even want. The recent updates to the overall MyQ product line also prevent…” — ★☆☆☆☆“Trash ads — This is not a garage door app, it is trash adware. Pop up ads and always trying so sell something. Yes I paid for my garage doors openers.” — ★☆☆☆☆“Adware App - Beware! — Can’t believe Liftmaster forces you to use this app that is full of ads! My door operators were NOT inexpensive and instead of having smoothly operating app to use, you are forced to use this adware heap of garbage! Every time I use it there are ads, pop-ups and request for my iPhone permissions that are highly inappropriate. No doubt this trips up seniors and people that are less tech savvy.…” — ★☆☆☆☆
No HomeKit or CarPlay integration available
3of the 40 read·8%
App lacks HomeKit and CarPlay support, forcing users to physically pull out their phone to operate garage doors.
›read 3 of these reviews
“Sadly disappointed. — While the myQ Amazon feature has been helpful everything else is a disappointment. Not playing with HomeKit is at the top of the list. Secondly the alerts come long minutes after the events happen negating any real value. Video only available in their app. Eventually I ended up using HomeKit motion sensor to give me reliable, timely alerts.” — ★★☆☆☆“Useless Without Carplay — It really isn't helpful for a driver to have to pull out their phone to open/close the garage door. Why would you not have Carplay and HomeKit support? This makes no sense to me. I deleted the app and bought the Merross system.” — ★☆☆☆☆“Can’t use with apple home — Really dislike that I have to open the app just to open my garage” — ★★☆☆☆
Apple publishes the most recent written reviews, up to five hundred, and that is what was read — not a search for bad ones. Why so many of them are angry. The complaints above come from the 40 most recent negative ones. Newest review 2 days ago (07.09.2026), last collected yesterday.