4.61★ from 2,562,045 ratings · version 5.88.0 · 35 of the last 50 written reviews are one or two stars
Thermostat changes temperature without user input
6of the 35 read·17%
Thermostat automatically changes temperature, turns on Eco mode, or resets settings without users touching it or enabling Eco.
›read 3 of these reviews
“Sick and tired of this thing changing my temperature while I’m gone, I don’t have Eco on — This is really beginning to get on my nerves. I come home and it’s 77° no one told this thing to change. No one put it on Eco. I said it at 73 while I’m gone and it automatically changes to 77 making it miserable for my animal that’s at home all day not to mention when we come home it’s hot as hell now my air conditioner has to…” — ★☆☆☆☆“ECO MODE — I ABSOLUTELY HATE THIS THERMOSTAT SIMPLY BECAUSE IT SWITCHES ON ITS OWN TO AN ECO TEMPERATURE AND EVEN IF I HAVE ECO TURNED OFF, IT STILL TURNS THE TEMP UP A DEGREE OR TWO…ON ITS OWN!!! I SET IT AT THE TEMP THAT I WANT AND I EXPECT IT TO STAY THERE UNLESS I CHOOSE TO SET IT DIFFERENTLY.” — ★☆☆☆☆“Handy bit gotta watch it. — Thermostat automatically changes reguardless of what you set it for” — ★☆☆☆☆
Scheduling interface broken or unusable
4of the 35 read·11%
Recent updates broke scheduling; heat and cool options missing, giant circles appear instead of controls, portrait mode not supported.
›read 3 of these reviews
“New update ruined schedules — I tried to set schedules with heat and cooling and all I get is cool and no heat option and when I move it in the screen the circle just gets bigger and no option to set heat - basically trash now” — ★☆☆☆☆“Scheduling user interface is not good — They use the interface for scheduling is not good. It has been like this forever, and Google has not updated it.” — ★★☆☆☆“Needs a more Mobile friendly design — Why is the scheduling feature only available in landscape mode? Since most people are using this app on their phone, I think the scheduling feature would work much better in portrait mode. Ideally, you could use an Interface similar to Google Calendar, where you can clearly see timeslots, and you can create a scheduled temperature setting for a specific period. Also, it should be…” — ★☆☆☆☆
Eco mode turns on involuntarily or won't stay off
3of the 35 read·9%
Eco mode activates on its own even when disabled, won't stay off after deletion, and won't turn off in app.
›read 3 of these reviews
“Self learning sucks — I’ve cleared the schedule and self learning multiple times, this thing is turning it back on. There are times when I need the AC to just be on and this thing is working actively against me.” — ★☆☆☆☆“Burning up — I’m 46, I want the air on. It’s in eco mode. I change the temp, turn on the fan, turn off/ on the air… zero changes now, I have to go downstairs in this heat and physically change the temp. What do I need the app for?? Makes zero sense” — ★☆☆☆☆“Hate the Eco! — HATE that part of it. It won’t stay sometimes, even when I have deleted/ cancelled it.” — ★★☆☆☆
App crashes frequently or freezes
3of the 35 read·9%
App crashes constantly during simple tasks, freezes when trying to view video, requires reinstalling multiple times.
›read 3 of these reviews
“To many crashes — This app crashes so often it’s hard to even complete simple tasks.” — ★☆☆☆☆“Poor Connection — Poor connection issues with app. Very frustrating, please fix. I have to remove app and add back on several times for it to work steady for a few weeks. Then it acts up again” — ★☆☆☆☆“Freezes — It used to work so well, now I can not not even see the video I need, it just freezes” — ★☆☆☆☆
Heating runs when cooling selected or vice versa
3of the 35 read·9%
Thermostat ignores mode selection; heater runs on cool setting, only shows cool without heat option.
›read 3 of these reviews
“Inconsistent — Our thermostat worked well for a while. Now, it randomly changes to heat. The Google symbol randomly appears and we cannot change the temperature.” — ★☆☆☆☆“Inconsistent temps — We have dual zone and temps are relatively close on each level however the heater will be going even when it’s set to cool/” — ★☆☆☆☆“Bad updates broken schedule = HEAT/COOL mode — Whoever is in charge of these latest updates have broken the schedule in multiple places currently it’s broken in the heat cool mode. You literally only see the giant blue circles when you go in there to try to adjust it somebody please put your eyes on this application and fix it!” — ★★☆☆☆
Apple publishes the most recent written reviews, up to five hundred, and that is what was read — not a search for bad ones. Why so many of them are angry. The complaints above come from the 35 most recent negative ones. Newest review 4 days ago (05.09.2026), last collected 3 days ago.