Old Navy: Shop for New Clothes
United States
4.88★ from 1,468,704 ratings · version 18.6.1 · 21 of the last 154 written reviews are one or two starsApp crashes, freezes, and fails to load
6of the 21 read29%
App constantly freezes, won't load, crashes with errors, requires force closes and restarts to function.
read 3 of these reviews
“Issues — App does not load” — ★☆☆☆☆“Constantly freezing — Came here several times looking for an update because it is constantly freezing. Every time I go my cart I can’t scroll and no buttons work. So I can to close the app and restart. It’s so annoying and makes me never want to shop here” — ★☆☆☆☆“Errors — App doesnt work on iphone. Regardless of reinstalling, turning phone on/off, it keeps saying “uh oh youve hit a snag”. Made a complaint but old navy app team is quite useless” — ★☆☆☆☆
App shows wrong product availability
3of the 21 read14%
Items display as sold out or unavailable in the app when they are actually in stock on the website.
read 3 of these reviews
“Shows everything sold out — App doesn’t work. Shows everything sold out and or doesn’t let you filter don’t show sold out.” — ★☆☆☆☆“Unusable — Click on any item and the app will tell you it’s out of stock even when that’s not true” — ★☆☆☆☆“Nothing is available — I got the app because I frequently by from old navy so to make my life easier I downloaded but it hasn’t been easier. Every time I tap on an item to look at it tells me that it’s no longer available which is funny because if I go to their website, the items shows as available. Every single thing I pick gives me a “sorry item no longer available” which makes shopping virtually impossible and it…” — ★☆☆☆☆
Apple publishes the most recent written reviews, up to five hundred, and that is what was read — not a search for bad ones. Why so many of them are angry. The complaints above come from the 21 most recent negative ones. Newest review yesterday (08.09.2026), last collected today.