4.85★ from 2,033,723 ratings · version 5.4.1 · 56 of the last 90 written reviews are one or two stars
New interface confusing and unintuitive
11of the 56 read·20%
Users find the redesigned app layout confusing, with hidden features, poor navigation, and unintuitive placement of banking functions compared to the previous version.
›read 3 of these reviews
“User Interface not user friendly — Hidden icons not intuitive it’s a guessing game. Should have gradually introduced some of the new placements of items.” — ★☆☆☆☆“Terrible and confusing! — The old layout was better. This one is terrible and confusing!” — ★☆☆☆☆“Bad update — New UI is hard to navigate, not very senior friendly. Old one was better” — ★☆☆☆☆
App slow, glitchy, and buggy
5of the 56 read·9%
The app is slow, sluggish, and buggy with keystroke delays, broken features like QR code scanning and search, and overall poor performance since the recent update.
›read 3 of these reviews
“abysmal — the new update is an abomination. slow, ugly and unintuitive.” — ★☆☆☆☆“Glitchy, performance issues — The interface of the new app looks nice and modern but is glitchy. There is a delay with keystrokes, and the Zelle integration is not seamless. The search does not work and the scan QR code from photos function takes multiple attempts.” — ★☆☆☆☆“Why did you change it? — The app recently updated and it looks really bad and also functions poorly. It’s slow now and clunky. The old design was fine and simple and very easy. Really annoying when they do stuff like this? What’s the reasoning? Some app designer needed some work? I can’t imagine a redesign was necessary.” — ★★☆☆☆
App cluttered with ads and sales promotions
3of the 56 read·5%
The redesigned app dedicates excessive space to marketing other PNC services and advertisements rather than core banking functions.
›read 3 of these reviews
“Ugly New Interface — This is the ugliest app I've ever seen. How do you go from visually appealing and (mostly) straightforward to a convoluted, hideous, monochromatic mess?? Like, why???” — ★★☆☆☆“Horrendous app — It used to be easy to bank on the PNC app. A few days ago they “updated” the app and now it is almost impossible to maneuver and find banking needs. It took me 10 minutes to find Zelle which I use constantly. This “banking” app is no longer banking. It is totally cluttered with PNC trying to sell more of their services. I am looking for a new bank.” — ★☆☆☆☆“Redesign sucks — I didn’t think I could hate a bank app until PNC did this nonsense. There is about an inch dedicated to your account totals and the rest is just ads and buttons to try to sell you on more accounts. Once you finally figure out that bill pay is on a tab hidden at the bottom (tiny “pay and transfer” then mixed in among too many other bs tabs is “bill pay”.) be ready with your calculator because you no…” — ★☆☆☆☆
Apple publishes the most recent written reviews, up to five hundred, and that is what was read — not a search for bad ones. Why so many of them are angry. The complaints above come from the 56 most recent negative ones. Newest review yesterday (08.09.2026), last collected today.