4.89★ from 5,395,217 ratings · version 26.09.30 · 19 of the last 50 written reviews are one or two stars
App crashes, freezes, or becomes unresponsive
5of the 19 read·26%
App freezes during use, displays blank placeholders, or goes white screen, requiring reinstall to function.
›read 3 of these reviews
“Still not working — For the past two months the app has failed to work properly. Freezes up in the middle of scan and go. Will say I’m not in the club and ask to use WiFi which does nothing. I have to uninstall the app and reinstall every time I go to the club just to have some functionality. I cannot make any purchases through the app at all. I was told it would be fixed by the end of August but it still isn’t…” — ★☆☆☆☆“Have to reinstall the app all the time — I have to reinstall the app every time I wanna use it, app loads but most of the content is just blank place holders, Im on the latest iOS version, any fixes for this?” — ★☆☆☆☆“Seems they’ve abandoned fixing this — App has not worked for over a month. Every time I open it just goes all white. Also good thing they decided a few years to get rid of physical membership cards. Now you can’t even shop there. Multi billion dollar company should have a working app.” — ★☆☆☆☆
Out-of-stock items remain purchasable in cart
3of the 19 read·16%
Items showing as available to add to cart turn out to be out of stock only at checkout, or shouldn't be addable if unavailable.
›read 3 of these reviews
“Out of stock — I was able to add a ton of items to my cart, I tried checking out about 5 times because each time it could come back and tell me a new item was out of stock. If items are out of stock it shouldn’t be able to be added to your cart” — ★☆☆☆☆“Waste of time — Can add items to my cart then go to checkout and they are not in stock. Why even show items that are not in stock?” — ★☆☆☆☆“Price increases — I don’t as ready to place an order that I left in my cart for a couple of hours and when I was ready one item (8 pieces ) the price change in less that 10 hrs ‼️” — ★☆☆☆☆
Login fails or session logging out automatically
3of the 19 read·16%
Users cannot log in, app logs them out after closing, or login screen freezes and won't respond.
›read 3 of these reviews
“Can’t log in — App doesn’t work at all. Can’t login to account, can’t login to scan and go. Really ready really bad.” — ★☆☆☆☆“Login Screen Freezes — This has been going on for over 2 weeks. I cannot login to the app. The login in screen keeps freezing. I’ve been in contact with app support and they just took the information but didn’t provide any solution. Still unable to use the app. (Yes, I’ve tried uninstalling, updating, etc.)” — ★☆☆☆☆“App update logs me out continuously — Used to love using this app. Then, around the end of August an update came out and now the app logs me out after I close it. I’ve tried deleting the app and reinstalling it and the issue persists. One star because I can no longer access my account through the app so what good is the app?” — ★☆☆☆☆
Scan and go feature fails or unavailable
3of the 19 read·16%
Scan and go freezes, won't load membership card, or feature is missing entirely from the app.
›read 3 of these reviews
“Still not working — For the past two months the app has failed to work properly. Freezes up in the middle of scan and go. Will say I’m not in the club and ask to use WiFi which does nothing. I have to uninstall the app and reinstall every time I go to the club just to have some functionality. I cannot make any purchases through the app at all. I was told it would be fixed by the end of August but it still isn’t…” — ★☆☆☆☆“Glitch — For some reason, I keep getting kicked out. Meaning, when I try to access my membership card or scan at the pump, I keep getting the hour glass. It never loads. Which leaves me standing at the pump/register waiting for my card/scanner to load. I end up having to delete the app and re-download in order for the card/scanner to load. Not sure why this is happening, but it’s extremely frustrating and…” — ★☆☆☆☆“No scan & go — There is no scan & go in this app” — ★☆☆☆☆
Apple publishes the most recent written reviews, up to five hundred, and that is what was read — not a search for bad ones. Why so many of them are angry. The complaints above come from the 19 most recent negative ones. Newest review 3 days ago (05.09.2026), last collected 2 days ago.